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Help, dongle failure
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David McCall  
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 More options Sep 5, 10:45 pm
Newsgroups: comp.graphics.apps.lightwave
From: "David McCall" <mccallm...@verizon.net>
Date: Sat, 5 Sep 2009 22:45:43 -0400
Local: Sat, Sep 5 2009 10:45 pm
Subject: Help, dongle failure
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Somehow I managed to bend my dongle connector.
Now it has failed on Labor Day weekend.

What is the best way to get a replacement dongle in a hurry?

David


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David McCall  
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 More options Sep 5, 11:10 pm
Newsgroups: comp.graphics.apps.lightwave
From: "David McCall" <mccallm...@verizon.net>
Date: Sat, 5 Sep 2009 23:10:53 -0400
Local: Sat, Sep 5 2009 11:10 pm
Subject: Re: Help, dongle failure
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"David McCall" <mccallm...@verizon.net> wrote in message

news:h7v7p4$in4$1@news.albasani.net...
> Somehow I managed to bend my dongle connector.
> Now it has failed on Labor Day weekend.

> What is the best way to get a replacement dongle in a hurry?

> David

I managed to remove the metal shell and straighten the contacts
enough to plug it into a very short USB extension cable. It worked,
but I don't know for how long.

So, the question above still has some importance.

David


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Redeyes  
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 More options Sep 6, 5:55 am
Newsgroups: comp.graphics.apps.lightwave
From: "Redeyes" <billdashca...@sbcglobal.net>
Date: Sun, 6 Sep 2009 05:55:49 -0400
Local: Sun, Sep 6 2009 5:55 am
Subject: Re: Help, dongle failure
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"David McCall" <mccallm...@verizon.net> wrote in message

news:h7v989$kba$1@news.albasani.net...

I've never had the problem, but I'd try the help line 1-800-862-7837, which
of course no one will answer until probably Tuesday, or post this on the
newtek forums and see if anyone is reading them over the weekend.

--

Bill Carey
===============


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David McCall  
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 More options Sep 6, 9:36 am
Newsgroups: comp.graphics.apps.lightwave
From: "David McCall" <mccallm...@verizon.net>
Date: Sun, 6 Sep 2009 09:36:20 -0400
Local: Sun, Sep 6 2009 9:36 am
Subject: Re: Help, dongle failure
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"Redeyes" <billdashca...@sbcglobal.net> wrote in message

news:IGLom.114623$nL7.86906@newsfe18.iad...

Thank you. I'll give them a call on Tuesday.

It lives on a short cable to help keep it from getting bent
on the side of the laptop. The whole assembly lives in a
small pocket in the case when it travels. I must have folded
it over when I put it in the pocket.

It still worked when I pluged in the cable, but I was dumb
enough to unplug the bent dongle to assess the damage.
When I plugged it back in the contacts crumpled a little
keeping it from going in. Oh well.

I hope it keeps working until I can get a replacement.

David


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