Problem installing Paint Shop Pro X

Ed Willems

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Mar 27, 2006, 1:26:08 PM3/27/06

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On my brand new PC with Intel dual core processor, installation of PSP X
stops at "Registering modules".
Corel does not seem to bother about answering my question, but maybe
someone here has a suggestion?
Would be great. Thanks!

Brendan R. Wehrung

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Mar 28, 2006, 2:48:55 AM3/28/06

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I just installed X today, but don't have such a fancy processor. No
problem, other than having to download patches 2 and 3 (came out of the
box as 10.01).

Brendan

Ed Willems

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Mar 28, 2006, 7:06:24 AM3/28/06

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That would not help me, since installation cannot be finished on my
system. Corel still don't bother to even respond.

Brendan R. Wehrung

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Mar 29, 2006, 1:59:28 AM3/29/06

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Then I'd go to www.corel.com, Support and the newsgroups. There is
usually somebody who has had your problem and can suggest a way around it.

Also, I lifted this from their web site: Contact Corel Customer Service -
North America
Phone: 1-800-772-6735

This will get you sales, but they may let you talk to tech support free as
if you can't install you will be asking for a refund. That's worked for
me before.

Brendan

Brendan R. Wehrung

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Mar 29, 2006, 2:06:27 AM3/29/06

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Also, further down the page:

Paint Shop Customer Care
For questions about pricing, product registration, rebates, CD
replacement, re-downloading, shipping or delivery for Jasc products, contact:

Paint Shop Customer Service
Phone: 1-800-772-6735, 9 a.m. - 7 p.m. (EST) Monday - Friday

Technical assistance for issues related to installation and product
configuration, including crashes and error messages. Warranty support is
available for current release and 2 versions back as defined by the
product release cycle.

Paint Shop Technical Support
Phone: 952-930-9171, 8 a.m. 5 p.m. (CST) Monday Friday

although you may get into territory where they charge to talk with you.
That, unfortunately I'm finding, is becoming the new trend, like banks
charging for any service they render. Let's face, we're cannon fodder, folks.

Brendan

Ed Willems

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Mar 29, 2006, 7:52:50 AM3/29/06

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Thanks, Brendan.

Since 800 numbers cannot be called from Europe, I tried the Paint Shop
Technical Support. Their office is closed today, a machine told me, so
I'll try again tomorrow.
Hard to locate these phone numbers for me, so I appreciate your help a lot!

Ed

Brendan R. Wehrung

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Mar 30, 2006, 1:04:10 AM3/30/06

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Out of curiosity, did you close everything you could close, espcially
anti-virus, before trying to install? They have warnings on the patches
about this.

Brendan

Brendan R. Wehrung

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Mar 30, 2006, 1:30:40 AM3/30/06

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Found your answer in the Corel knowledge base

Details

The Paint Shop Pro 9 and X installation typically stops and hangs on the
"Registering Modules" portion of the install. This behavior can also
happen when attempting to run the program after installing. The article
below will walk you through resolving this issue.
Answer

Computer hardware configurations including dual core processors and nVidia
6x and 7x GeForce Graphic cards could conflict with certain versions of
Paint Shop Pro. This hardware configuration used in conjunction with
nVidia's 81.85, 81.87, 81.94, 81.95 and 82.12 Forceware driver causes
failure of the Paint Shop Pro X interface to display.

To resolve this problem, uninstall the aforementioned drivers and install
latest driver version 84.21 released March 2006. See the following nVidia
web pages for more information about the 84.21 driver and uninstalling
nVidia drivers. When updating video card drivers, uninstalling your
current drivers before installing new drivers is a critical step.

Driver Un-installation instructions.
Copy and paste the following URL into your web browser address bar.
http://www.nvidia.com/object/driver_installation_hints.html">http://www.nvidia.com/object/driver_installation_hints.html

Driver 84.21download and information -
Copy and paste the following URL into your web browser address bar.
http://www.nvidia.com/object/winxp_2k_84.21.

Release Notes for 84.21
Copy and paste the following URL into your web browser address bar.
http://download.nvidia.com/Windows/84.21/84.21_Forceware_Release_Notes.pdf
*Page 9 states "Windows XP: Corel Paint Shop Pro X does not work on
dual-core processors."

Brendan

Ed Willems

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Mar 30, 2006, 11:47:27 AM3/30/06

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Guess what...
This worked out perfectly. You're an absolute star!

Saw your msg early this morning (European time) and followed the
instructions. Problem solved, period.
Been rather busy all day and thought I'd get back to you when day was
done. Shortly before day was actually done, I received a response from
Corel. Equal to what you discovered!

Two more things to say about this:
1. Probably I have not dug deep enough into the subject. I was rather
busy, but that is not a very good excuse.
2. It took Corel 8 days to respond. Sorry for them.

Anyhow, thank you very much!

Best,
Ed

SteveM

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May 4, 2017, 9:12:43 PM5/4/17

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In March 2017 Paint Shop Pro X, which had been working fine, suddenly stopped working – it would hang whenever it tried to open an image (I have a Dell PC running Windows 10).

Eventually I tried reinstalling the product, but the uninstallation kept hanging. Finally, I renamed the existing Corel subfolder in C:\Program Files (x86) and tried doing a new install. The installation kept hanging at "Registering Modules", one of the last steps.

I googled the problem and found this thread, which seemed interesting but dated from 2006, so the drivers referred to seemed unlikely to still be current.

I went into Device Manager and looked for the Graphics driver, finding it under ‘Display Adapters’ as ‘Intel(R) HD Graphics 530’. When I selected ‘Properties’ for the driver and checked the ‘Events’ tab, it showed an upgrade on 16/03/2017, which seemed to be around the time the problems started.

Going into the ‘Driver’ tab, there was a button to ‘Roll Back Driver’ which I executed. After the Rollback completed I tried installing Paint Shop Pro X again – this time it worked…

I hope this helps anyone encountering this problem more recently.