answering machine on partner plus system doesn't ring
medi...@verizon.net
phone system. The answering machine has dial tone and can manually
answer and call out. The problem is that it does not receive any
incoming calls does not ring and does not pick up/answer when the line
is called.
I have checked the assigns in the manual and then double checked but
it still doesn't answer/ring ?
Anyone have ideas ?
Thanks in advance.
Terry
<medi...@verizon.net> wrote in message
news:89645149-7043-48f9...@8g2000hse.googlegroups.com...
The answering machine evidently has an extension number. Call that. Once you
get it to answer, it must do this first, use Central Telephone Programming
to insure the lines are assigned to that extension and are set for Immediate
or Delayed ring.
TerryS
Rich Piehl
Have you plugged in a 2600 phone to make sure you're getting ring voltage?
And I forget the REN value on a Partner port, but it's not very high.
If, on this extension, you have several 2600 phones and the answering
machine you may be exceeding the REN value.
Take care,
Rich
God bless the USA
--
Pat Paulsen (1927-1997) for President - 2008
Even though he's dead it makes about much sense
to vote for him as it does for the choices
that we have who are living. At least he's not
going change his position on anything.
Terry
"Rich Piehl" <rpiehl5REM...@NOSPAMcharter.net> wrote in message
news:k73Zj.57$Dq1...@newsfe05.lga...
> medi...@verizon.net wrote:
>> I am adding external standard answering machine to a partner plus
>> phone system. The answering machine has dial tone and can manually
>> answer and call out. The problem is that it does not receive any
>> incoming calls does not ring and does not pick up/answer when the line
>> is called.
>>
>> I have checked the assigns in the manual and then double checked but
>> it still doesn't answer/ring ?
>>
>> Anyone have ideas ?
>>
>> Thanks in advance.
>
> Have you plugged in a 2600 phone to make sure you're getting ring voltage?
>
> And I forget the REN value on a Partner port, but it's not very high. If,
> on this extension, you have several 2600 phones and the answering machine
> you may be exceeding the REN value.
>
> Take care,
> Rich
>
> God bless the USA
>
TerryS
Rich Piehl
2500...2600...whatever it takes.
Oops. Whatever the standard analog phone is.
Take care,
Rich
God bless the USA
--
DTC
> I am adding external standard answering machine to a partner plus
> phone system. The answering machine has dial tone and can manually
> answer and call out. The problem is that it does not receive any
> incoming calls does not ring and does not pick up/answer when the line
> is called.
Connect a plain old telephone to the line and see if it rings.
Juat as important, how it rings..is it a traditional 2 seconds
of ring and 4 seconds of silence, or is it a double ring?
The TAD may have problems detecting a double ring.
medi...@verizon.net
The standard phone does not ring. It can dial out and pick up calls
manually. The ren values are 0.0 on the phones so i don't think it's
the ren. The system is set to immediate ring not delayed or distictive
ring.
I can't find any other settings to check ??
medi...@verizon.net
Also,
If I uplug the system the phone or answering machine will ring because
it's plugged into slot 10. Which is what it's supposed to do but it
will not ring when the system is on ?? Strange ?
Rich Piehl
Disconnect the answering machine and place a voltage meter across tip
and ring on that port and call it so it would be sending ring voltage if
it is working properly. You should see 90 volts. on the ring, and
then it should drop down. If you see no change during the ring cycle
you have a bad ring generator on that card.
T
rpiehl5REM...@NOSPAMcharter.net says...
It has been a number of years since I configured a Partner system but I
believe there's a setting you can make to the station that tells it to
use normal ring cadence.
Rod
maybe port is in do not disturb or being forwarded? am not avaya expert but
just a thought.
rod
DTC
Ok, so you know a POTS phone doesn't ring on the port 10. Can you plug
the PTOS phone into another extension and dial that extension as an
intercom call? Since you're not dealing with C.O. ringing assignments
at this point, it should ring by default. If not, the ring voltage
generator is dead.
If it does ring, look at your programming.
--- Single Answering Machine
The single answering machine setup serves the entire system. The
answering machine is connected to its own extension, and can
cover all the lines in the system, or as many lines as you assign to it.
You can install the answering machine on an extension by itself, or
combine it with a system phone or a standard phone on the same extension
(see “Combination Extensions” in the PARTNER Plus Communications System
Installation guide).
To Use
- Go to the machines to manually play back messages.
- From any system extension, make an intercom call to an answering
machine extension. When the machine answers, dial its message
retrieval code.
- From outside the system, call in on any line assigned to the machine.
When the machine answers, dial its message retrieval code. Note,
however, when calling in from outside, you can retrieve messages only
from the first machine that answers.
To Program
1. Use Line Assignment (#301) to assign all the lines to extension x
that you want the answering machine to cover.
2. Set Line Ringing for all lines assigned to extension X to Immediate
Ring.
3. Make sure extension X is not assigned as a Call Waiting (#316)
extension, Pickup Group Extension (#501), Calling Group Extension
(#502), Night Service Group Extension (#504), or Hunt Group Extension
(#505).
--- Personal Answering Machine
A personal answering machine is used to answer all the calls that ring
at a certain extension It is useful for the following situations:
- When you do not want to dedicate an extension to an answering machine
- When the extension receives a lot of intercom calls
- When outside calls come through a receptionist and are transferred to
the extension When an extension has a private line
To Use
- Go to the machine to manually retrieve messages.
- From any system extension, make an intercom call to the extension.
- When the machine answers, dial the message retrieval code.
- From outside the system, call in and have someone transfer you to the
extension. When the machine answers, dial the message retrieval code.
To Program
1. Set Line Ringing for all lines assigned to extension X to the desired
ring (Immediate, Delayed, or No Ring).
2. If the lines assigned to extension X are also assigned to other
extensions, adjust the answering machine to answer on the third or
fourth ring so that it does not answer calls before someone else can.
(If the answering machine is to cover transferred calls, make sure the
number of rings is less than the amount of transfer return rings set for
the extension. This assures that the answering machine will pick up
transferred calls before they return to the transfer return extension.)
If you intercept a call from the answering machine, you will hear a
click to notify you that the answering machine has turned off.
TouchToneTommy
your are connected to is dead. System phones don't rely on the 90VAC
to ring, but single line phones do. So, pick an extension port on
another card, see if a 2500 set will ring, and if so, use that one for
your answering machine. If you don't have any other cards available,
it's time to replace the system.
medi...@verizon.net
wrote:
>
> - Show quoted text -
I've got a new card coming this week and will verify that it was the
voltage when I get the card. Should be a few days.
medi...@verizon.net
>
> - Show quoted text -
The Answer was a faulty card. I changed the 206 module and the phone/
answering machine immediately started ringing and working. The voltage
was not being generated by the old card. I would like to thank
everyone for their time and answers on this thread.
Thanks All