metalink still unuseable the 2nd day ...
hpuxrac
Get message
My Oracle Support Services Error
A server connection error occurred.
You cannot continue
Please try again later.
It looks like Noons nailed it on his blog post sad to say but true.
MBPP
Here (from Brazil) it is OK, no problems (Firefox 3.5.5, Windows
Vista). Try to clear the cache, see if it helps.
Despite that I agree that they could have done a better job, the
problem is not Flash itself but the design and architecture in my
opinion. They created a huge SWF file with 2.4MB (I don't know why
they didn't use Flash modules and RSLs), it is using HTTPS for
everything, it is compressing even small XML messages, the interface
has a small font and too many widgets for my taste.
Steve Howard
This is the exception I have been getting since early yesterday
afternoon (other than around 8PM last night, anyway).
MBPP
IE also worked fine (version 8). I also noted they call the SWF
directly without a "wrapper" to check Flash version, etc. My Flash
version here is 10.0.32, try to upgrade if you have version 9, maybe
it can help? I read somewhere that they demand 9.0.115 or greater I
think.
Noons
>
> IE also worked fine (version 8). I also noted they call the SWF
> directly without a "wrapper" to check Flash version, etc. My Flash
> version here is 10.0.32, try to upgrade if you have version 9, maybe
> it can help? I read somewhere that they demand 9.0.115 or greater I
> think.
Oh great! So now, besides having to figure out all the db versions
and patches to make things work, we also are supposed to track the
"consistency" of browser version and flash version?
Welcome to the brave new world of dba2.0: spend all your time trying
to get the "easy, time-saving UI" to work!
I'm on 10.0.32 Flash and latest FF and still having minor nagging
problems with it. It'll go away, I'm sure. But did it really need to
be like this?
joel garry
I'm leaning towards "yes, meatlink was so creaky and fungusoid, it
did." And yes, I'm one of the loudest squawkers about it. But this
too will pass, just like the Sidekick fiasco, and Audi sudden
acceleration, and hacking of Apple keyboards. Oh wait, that last one
just started.
The oracle-l thread about quotes from support people on the phone
trying to access MOS/metalink was pretty funny, too.
jg
--
@home.com is bogus.
So stupid, I'm still chuckling: http://catless.ncl.ac.uk/Risks/25.83.html#subj16
Noons
> > problems with it. It'll go away, I'm sure. But did it really need to
> > be like this?
>
> I'm leaning towards "yes, meatlink was so creaky and fungusoid, it
> did." And yes, I'm one of the loudest squawkers about it. But this
> too will pass, just like the Sidekick fiasco, and Audi sudden
> acceleration, and hacking of Apple keyboards. Oh wait, that last one
> just started.
We disagree here. I didn't have the slightest problem with old
Metalink.
It did its job quite well, metaphorical adjectives apart.
Of course: it didn't support OCM. But hey: I never asked for OCM
anyway,
neither did a lot of users. It's an imposition from Oracle: not
needed,
not asked for. To cause this mayhem and bad blood with clients for
the
single reason of updating something that works so that something else
no
one asked for could be supported, is sheer madness.
Dunno about you, but after spending weeks disabling half the
information about my systems that OCM wanted to collect and settling
finally on a "disconnected" setup, I really don't see much value in
what it does that wasn't already addressed with SR templates.
And no: there is NO WAY anyone from Oracle Support will EVER convince
me they need to know the IP AND the MAC address of every network
interface in my servers in order to "collect information" about my
databases. That one is bordering on lunacy and just about breaks
every mantra of basic system security! Yes, it collects and sends MAC
addresses - by default!!!
> The oracle-l thread about quotes from support people on the phone
> trying to access MOS/metalink was pretty funny, too.
Oh yes. Not sure how close to reality it was, but funny indeed!
Robert Klemme
> On Nov 12, 11:26 am, joel garry <joel-ga...@home.com> wrote:
>
>>> problems with it. It'll go away, I'm sure. But did it really need to
>>> be like this?
>> I'm leaning towards "yes, meatlink was so creaky and fungusoid, it
>> did." And yes, I'm one of the loudest squawkers about it. But this
>> too will pass, just like the Sidekick fiasco, and Audi sudden
>> acceleration, and hacking of Apple keyboards. Oh wait, that last one
>> just started.
>
>
> We disagree here. I didn't have the slightest problem with old
> Metalink.
> It did its job quite well, metaphorical adjectives apart.
>
> Of course: it didn't support OCM. But hey: I never asked for OCM
> anyway,
> neither did a lot of users. It's an imposition from Oracle: not
> needed,
> not asked for. To cause this mayhem and bad blood with clients for
> the
> single reason of updating something that works so that something else
> no
> one asked for could be supported, is sheer madness.
There seems to be a trend in the industry: Red Hat's current support
portal is also catastrophic. You get "amazing" load times for simple
pages making every additional click a real pain. If you have FireFox
extension Lori installed you can see that the first reply is there
pretty fast (well under a second) and for the whole page to load it
takes several seconds (at least in my company's network) and >100KB.
And what do we get for this? A lot JavaScript whose main purpose seems
to be to auto expand the text box where I can put my comment. I prefer
simple HTML UI's. I don't think that you need Flash for a support
portal. I mean, the main purpose is to get at information quickly and
not win the next web design award.
Sorry for the rant.
Cheers
robert
--
remember.guy do |as, often| as.you_can - without end
http://blog.rubybestpractices.com/
Tim X
You think you have problems. I'm a blind developer and have now lost all
the handy tools I use to have to make metalink accessible. If javascript
wasn't a bad enough addition, flash makes it pretty much impossible for
me. Given a few months, I'll find a solution, but in the meantime....
All I have to do is hang in another 10 years and then I can call it
quits. A while back, I thought I'd make it, but now its looking less
certain.
The sad, but slightly positive side is that I'm running into an
increasing number of clients who are keen to get away from
Oracle. Thankfully, most of them are not interested in MySQL, but rather
postgres.
From a developer perspective, I've always really enjoyed working with
Oracle databases. I've never been very impressed with much of the rest
of their 'tools', but the database has always been good to
me. Unfortunately, it seems the add-ons and tools seem to be becoming
the big marketing hype.
Going by recent experiences with Oracle web sites, I doubt you could say
its a good advertisement for what they have on offer. A bit sad really
as I suspect many will end up thinking none of it is any good when in
reality, I suspect its just poor integration with purchased 3rd party
stuff.
Tim
--
tcross (at) rapttech dot com dot au
MBPP
Of course not, I too think the new interface could be simpler and
faster. Disclaimer, I don't work for Oracle but I work with Oracle
databases as a DBA and developer for +14 years. Note, the idea behind
RIA interfaces is to make the applications more interactive and faster
to navigate since you don't (re)load pages for every navigation and
you don't need to mimic visual effects using tons of CSS/Javascript.
The visual "appealing" in my opinion is a secondary consideration that
must be touched only after the application meets all its functional
requirements. For the past 2 years I am working with Adobe Flex
(Flash) creating RIA applications for customers that use Oracle as
database. Our architecture on the Oracle side is based on PL/SQL
stored procedures that dynamically generate XML via EPG or MOD_PLSQL.
This is in fact the same method that the old Metalink was using but
generating dynamic HTML. But now it seems they are using a Java middle
tier so most likely they recoded big portions of it. In my opinion if
they would have continued to use MOD_PLSQL they would just need to
adapt the output to XML (via a parameter) and things would be much
simpler and faster. They would be able to run both versions in
parallel without the need to migrate any data. Once users are happy
and it is stable you turn the old off. On the interface side they
could just keep more or less the same general interface as the old
Metalink in version 1 and enhance it visually in the next versions.
Apparently they did too much in one shot and the results are here for
everyone to see. This is something I saw many times in the past, the
development/management team is induced with "hype" technologies and
make things much more complex than they should be.
Mladen Gogala
A few years ago, huge shift in philosophy happened in Oracle Corp. They
stopped publishing internal information, 11G has a whole slew of the new
processes that are completely undocumented, they started producing
features as options, my pet peeve being the AWR report, and their prices
went up. Also, flashback process added a whole new class of events and
processes which are completely undocumented and not tunable. They also
started buying their competitors: Peoplesoft, BEA and, the latest, SUN
Microsystems. Their licensing policy also used to be pretty lenient. With
OCM, they are engaging in "big brother is watching you" stuff which I
definitely do no like. At the same time, the code quality went down
rather drastically: OEM was practically unusable before 11.2 are there
are plenty of rather critical bugs. The latest thing I finished testing
was de-duplication and compression of LOB columns. I had 24GB expdp,
produced by the version 10.2.0.4, file which I tried importing into 50GB
of space. One would expect that to succeed, with the de-duplication
turned on and compression set to "high", but it ran out of space. So much
for the "securefile" storage.
Basically, this is not the same company as it was when I started doing
Oracle 4.1.4 on IBM PC XT and when the Oracle installation set came in
3 gray boxes with 5 360k 5.25" floppies. At that time, Oracle was open,
helpful and nimble company that was fighting IBM, Ashton-Tate, Sybase and
Ingres. Now, they are a monopolistic juggernaut with a choking stronghold
over the database market, prince charming turned into the king of Id.
Mladen Gogala
> There seems to be a trend in the industry: Red Hat's current support
> portal is also catastrophic.
That happens when a company manages to obtain a near-monopoly status in
the market. RH killed off SuSE and Mandrake as viable competitors and
they're the only ones with the adequate solutions. No competition means
that there is no reason for improving the quality of service.
Mark D Powell
Well, here it is Thursday and I am still unable to access my Oracle
Support account. It seems my following instructions received via an
email from Oracle is probably the heart of the problem. The email was
supposed to take me to the administration page but instead it ended up
submitting a request for access to my CSI administrator. I am the
administrator. The CSI shows my old email address and not the newer
one I have been using successfully till last Friday to access my
account.
I entered a SR on Tuesday and yesterday around noon Oracle called me
at the office. Since I am out of the office and have a vacation
message the analyst said I can call back on Monday. So I have called
twice today. Each time I waited about 20 minutes then I could hear
ringing like I was being transfered to an analyst then I was cut off.
The fun continues.
HTH -- Mark D Powell --
Steve Howard
I don't know about the most of the people on this board, but I use
Metalink almost exclusively for searching issues I am currently
encountering. Fix that first, as it is absolutely awful, even if it
didn't come from a database company. I mean atrocious.
I was on a call with a support analyst from Oracle yesterday (an
absolutely fantastic one, BTW), and he said he had just googled
something for an answer. That's all I needed to hear. Download
Google's home search page and see how many bytes it is.
gs
I finally got in today, but I had to download and install Chrome to do
it (read that Chrome works on my earlier thread)
I have been weeks now with an SR on why my dbconsole/Rman backups are
hanging, the problem isn't "urgent" since I just went back to my old
reliable user managed backups.
It's bad enough to have to spend hours & days on end to try and resolve
a simple problem like daily backups, now its compounded by having to
spend hours fiddling with browsers just trying to get into the interface
that addresses the original problem you are trying to solve..
Robert Klemme
They did not even not improve service but they worsened it. I have no
idea what the idea was behind this but to me it looks like "we need a
new support portal because the old one looks old fashioned - let's just
also throw in the latest web UI technology we have in store so we can
show off how cute that is." Well...
joel garry
> On Nov 12, 11:26 am, joel garry <joel-ga...@home.com> wrote:
>
> > > problems with it. It'll go away, I'm sure. But did it really need to
> > > be like this?
>
> > I'm leaning towards "yes, meatlink was so creaky and fungusoid, it
> > did." And yes, I'm one of the loudest squawkers about it. But this
> > too will pass, just like the Sidekick fiasco, and Audi sudden
> > acceleration, and hacking of Apple keyboards. Oh wait, that last one
> > just started.
>
> We disagree here. I didn't have the slightest problem with old
> Metalink.
> It did its job quite well, metaphorical adjectives apart.
I'm not so sure we disagree, I just didn't make it clear what I was
talking about. I was referring to the metalink backend, making the
assumption there are a bunch of old stovepipe systems hacked together,
to the point it was falling apart. But of course, I really don't
know, that's just the impression I've gotten looking at what appeared
to be cracks in the system and the real strangeness of the way calls
get passed around as of late. Judging just from the front end, it did
appear to do its job well, if you didn't look too close, like how odd
the searching would be and of course the lousy content control.
>
> Of course: it didn't support OCM. But hey: I never asked for OCM
> anyway,
> neither did a lot of users. It's an imposition from Oracle: not
> needed,
> not asked for. To cause this mayhem and bad blood with clients for
> the
> single reason of updating something that works so that something else
> no
> one asked for could be supported, is sheer madness.
>
> Dunno about you, but after spending weeks disabling half the
> information about my systems that OCM wanted to collect and settling
> finally on a "disconnected" setup, I really don't see much value in
> what it does that wasn't already addressed with SR templates.
>
> And no: there is NO WAY anyone from Oracle Support will EVER convince
> me they need to know the IP AND the MAC address of every network
> interface in my servers in order to "collect information" about my
> databases. That one is bordering on lunacy and just about breaks
> every mantra of basic system security! Yes, it collects and sends MAC
> addresses - by default!!!
Halleluya, brother!
Actually, I whined about OCM some on the oracle forums, specifically
about how it kept trying to contact Oracle when I had been very
careful not to ever agree to such a thing
jg
--
@home.com is bogus.
joel garry
> I prefer
> simple HTML UI's. I don't think that you need Flash for a support
> portal. I mean, the main purpose is to get at information quickly and
> not win the next web design award.
Whaaaaaaaattttt? :-)
This is an excellent point. The idea of awards is to promote
excellence, yet since the excellence as defined by the web design
professionals varies severely from the excellence as defined by the
users, = big requirements analysis fail! This is the essence of what
so many are complaining about (beyond it not working at all, of
course), yet the metrics Oracle Management uses doesn't measure it as
far as we can see. Just some lame "Oh we listened and gave you an
html version."
jg
--
@home.com is bogus.
Get out of my sandbox, java! http://catless.ncl.ac.uk/Risks/25.83.html#subj16
joel garry
> Noons <wizofo...@gmail.com> writes:
> > On Nov 12, 1:38 am, MBPP <mpacheco_bra...@hotmail.com> wrote:
>
> >> IE also worked fine (version 8). I also noted they call the SWF
> >> directly without a "wrapper" to check Flash version, etc. My Flash
> >> version here is 10.0.32, try to upgrade if you have version 9, maybe
> >> it can help? I read somewhere that they demand 9.0.115 or greater I
> >> think.
>
> > Oh great! So now, besides having to figure out all the db versions
> > and patches to make things work, we also are supposed to track the
> > "consistency" of browser version and flash version?
>
> > Welcome to the brave new world of dba2.0: spend all your time trying
> > to get the "easy, time-saving UI" to work!
>
> > I'm on 10.0.32 Flash and latest FF and still having minor nagging
> > problems with it. It'll go away, I'm sure. But did it really need to
> > be like this?
>
> You think you have problems. I'm a blind developer and have now lost all
> the handy tools I use to have to make metalink accessible. If javascript
> wasn't a bad enough addition, flash makes it pretty much impossible for
> me. Given a few months, I'll find a solution, but in the meantime....
Too bad you have an AU address, which I assume means you are not in
the US. Here we have what is called the Americans with Disabilities
Act (ADA). The new interface violates it, as far as I can tell,
though I'm not really up on software of flash for the blind, if there
even is any such thing. I am wondering if that's why they came up
with the html version, though. I find it curious I haven't seen
anything about this yet, though it could be just lost in the rest of
the uproar.
Local to me, there is a wheelchair bound lawyer who is abusing the
law, basically just going through every business district and suing
every business with the slightest technical violation of the law, of
which there are many, especially in touristy places with old
buildings. The ADA has no provision for government enforcement,
leaving it up to private enterprise. So a few lawyers specialize in
it, often leading to cash settlements by businesses, rather than
actually fixing the problems. Some people call that extortion. I
wonder how Larry would feel about that?
jg
--
@home.com is bogus.
Huh, I remember when it seemed like every PC had a 3com card.
http://www.signonsandiego.com/news/2009/nov/12/hps-3com-takeover-marks-a-shot-at-cisco/
joel garry
>
> I have been weeks now with an SR on why my dbconsole/Rman backups are
> hanging, the problem isn't "urgent" since I just went back to my old
> reliable user managed backups.
Don't know what your problem is, of course, but I had the same
symptom, which wound up generating another SR because it was more
generally a problem with jobs, eventually had to have an involved
procedure to remove some bogus information from dbconsole and rebuild
the dbconsole, or something, derived from parts of several metalink
notes that don't quite fix it. First test to see if it is a similar
problem, can you use dbconsole to create a trivial sql or shell job?
ie:
"1. On main page of DB CONSOLE slide down to bottom and click on JOBS
link
2. on right hand side - drop down box - create job SQL
3. give a name like "SQL job" and in the COMMAND filed - enter "select
* from dual;"
4. slide down to TARGETS section (same page) and click on ADD button
5. place a check mark next to the database name.
6. click submit and post/upload results including job status"
I'm so glad I've kept SR's locally... wish I had done that since day
1...
jg
--
@home.com is bogus.
http://www.signonsandiego.com/news/2009/nov/12/intel-settles-amd-claims-but-isnt-off-the-hook/
joel garry
Someone else mentioned that (funnily enough, after I had posted in
another thread how I'd given up on forum search and gave an example to
someone on how to use google to do it, and the someone else thanked me
for that), but I disagree: http://forums.oracle.com/forums/thread.jspa?messageID=3892731�
But I guess if you really like the most seo-aware authors rather than
correct information, be my guest.
jg
--
@home.com is bogus.
http://www.networkworld.com/news/2009/111209-how-to-ddos-a-federal.html
Shakespeare
I liked the old TTY (1200/96) terminal version of the Oracle bug
database, and support by phone.... so you could just hang up quick
enough when getting the wrong support guy and call again until you got a
good one....
Shakespeare
Shakespeare
Latest? Flash?
Shakespeare
Shakespeare
Reminds me of a customer I work for now. Communications department wants
the whole (intranet!) portal replaced by other technology because of
some white space caused by Oracle Portal when a portlet is not shown
when a user has no access to it.....
Shakespeare
joel garry
>
Not sure why google screwed up link (ampersand followed by hash
mark?) but I'll try again:
http://forums.oracle.com/forums/thread.jspa?messageID=3892731�
The title is "My Oracle Support Should Borrow Simplicity from Google
Home Page "
jg
--
@home.com is bogus.
&#wtf?
Noons
> I liked the old TTY (1200/96) terminal version of the Oracle bug
> database, and support by phone.... so you could just hang up quick
> enough when getting the wrong support guy and call again until you got a
> good one....
LOL!
Sad thing indeed is: the guys at the coal front in suppport are
nowadays quite good.
I've had to open three or four calls in the last year and in every
case I got a sensible and meaningful reply/solution/workaround that
actually resolved the problem, in less than 24 hours.
That would have been unheard of, way back when! I made sure those
support analysts got a very good rap on the subsequent survey.
It's just the front end UI that is mucking up things - and the
"clueless" nonsense, but that one is much more widespread than just
Support, all the way to the top...
Steve Howard
>
http://forums.oracle.com/forums/thread.jspa?messageID=3892731
>
LOL! I hadn't seen that post. If Chris Warticki still has a job, I
would be shocked. What a pompous a$#.
I'm sitting out here trying to figure out why an instance in my
mission critical cluster is dumping ORA-07445's like a faucet, during
which time I can't login to metalink about 40% of the time. At
literally the same time, he's insulting customers that aren't using
their great new technology...which is exactly what he's doing no
matter how many times he claims he's FOR the customers.
Tim X
We have similar laws here too. In fact, there was a case about 10 years
ago where a blind employee got fired because he was unable to do his
job, which involved interacting with the corporate intranet. He
successfully sued the company on the grounds they failed to make their
material accessible.
Unfortunately, its not easy to legislate this sort of stuff. For one
thing, we are not equally impacted. Some things I can access adequately,
another cannot and some things they can access I cannot. The problem is
we all differ in the specifics of the disability we have and we all
differ in our abilities to deal with that disability. I knew a guy who
was totally blind and did some amazing things. Unfortunately, he died a
few years ago attempting a climb of Mt Everest. I personally wouldn't
try that even with full 20/20 vision! Another guy I know has crewed in 3
Sydney to Hobart yaught races - a race that can be very rough and which
has killed a number of people. Putting my sea sickness aside, no way
would I try it. He has also travelled through Asia alone. While I've
travelled in the US and a couple of other countries alone, they have all
been fairly modern/developed countries. Travelling through a crowded
less developed country where english is not the native tongue is, I
think, pretty impressive.
The other issue is how to define accessible. The W3C has guidelines, but
like protocol specs, they are open to interpretation and often that
interpretation is wrong. For example, one of the W3C guidelines is that
all images should have a corresponding 'alt' tag so that screen readers
can say what the image is. Thats a good thing. However, it is often
taken too far. For example, images are often used to force spacing in
web page layout. If the image is just for formatting or eye candy, I'm
not interested in hearing a tag, especially when that tag often just
says 'spacer'. Very frustrating when your trying to listen to contents
on a page and all the time, the spoken text is filled with random
'spacer'. Too often the tags are poorly specified as well. For example,
an image which is a BNF description of some syntax, instead of having an
alt tag which is the spoken form of the BNF it will say "BNF Diagrom"
or "BNF Diagram of blah". Not terribly useful.
On the whole, Oracle documentation is pretty good. They often use images
for things like syntax descriptions, but nearly always also have a link
to a text form. However, for the last 24 months or so, their web sites
have become more and more difficult to access and more and more valuable
content is becoming pretty much inaccessible.
Of course, things will catch up over time - usually access stuff is a
little behind the tech curve. Unfortunately, all this stuff will likely
become accessible when Oracle and others realise that none of us really
want flashy all bells and whistles web sites. We are less interested in
how pretty it is compared to how easily we can get to the content. Like
too much around us at present, the emphasis seems to be on looking good
rather than having good content. All too often, this is not limited to
technology - from where I'm sitting, it also seems to be the same
amongst 'mamagers' - looking good in shiny shoes and crisp suits, but
the content.....
> Local to me, there is a wheelchair bound lawyer who is abusing the
> law, basically just going through every business district and suing
> every business with the slightest technical violation of the law, of
> which there are many, especially in touristy places with old
> buildings. The ADA has no provision for government enforcement,
> leaving it up to private enterprise. So a few lawyers specialize in
> it, often leading to cash settlements by businesses, rather than
> actually fixing the problems. Some people call that extortion. I
> wonder how Larry would feel about that?
>
Yeh, I run into these types a bit and they really piss me off. It just
makes employers and others nervous enough to not give anyone with a
disability a chance. The unfortunate side of legislation aimed at
decreasing discrimination is that it often just gets the problem
buries. I'm not told I didn't get the job because I'm blind, I'm just
told I didn't get it because I wasn't the best candidate. Employers know
not to make reference to my disability and even avoid raising it in job
interviews just in case it will leave them open to legal
action. Personally, I've been pretty lucky. In fact, either I've been
lucky or I've been shooting too low as I've got every job I've gone for
over the last 20 years. I've yet to be fired or retrenched and I've
enjoyed (mostly) the work I've done and have not been out of owrk for
more than a couple of weeks in that time. The only thing I've not
experienced is long service leave as I've never lasted 10 years in one
job - I've come close a couple of times, but then some other opportunity
has come up and I've moved on.
To take it back on topic again, working with Oracle has been pretty good
from my perspective. I use to do a bit of DBA work a way back, but as
more and more of the Oracle DBA activities moved away from being based
on scripts and more leaning towards GUI tools, I decided to concentrate
on development and troubleshooting at the developer level. The nice ting
about this is that I'm still as productive with emacs, sql-mode and
sqlplus as co-workers who use TOAD and other GUI tools. In fact, I'd
argue that sometimes I can out perform them as it seems all these
'helpful' tools with there schema browsers and GUI profilers or report
builders are often dumbing down developers. I often come across "Oracle
Experts" that don't seem to know about basic tables/views and their eyes
just glaze over when I start showing them v$* etc. It seems if their
tool doesn't have a button for it, they are stuffed.
I won't even go into the disaster which appears to be your average Java
developer. I'll keep that for my arguments at work regarding Java,
Hybernate and other attrocities they want to throw at us and their
insistance as web application programmers, they don't need to know
anything about Oracle or even relational databases and theory.
Tim> --
Tim X
Yep, over engineering seems to be one of the most common issues I run
into. Agree 100% that the first objective should be good usable
functionality - add/enhance the visual asthetics once you have nailed
the functionality. People will put up with an ugly but usable site far
more than a pretty unusable one.
Of course, getting the true necessary functional requirements in the
first place can often be a challenge. There is also the 'first
impressions' problem that can be a challenge, especially with some
managers.
Tim
Mark D Powell
Update. My access has been fixed. From the phone conversation with
the analyst she has a lot of similar SR's already on her list and it
is going to take a while to work through them. That is my opinion and
not anything she said.
As my issue was tied to my CSI having an obsolete email address rather
than my current one I think in my case the real problem was that the
old system did not properly propogate email address changes and with
the upgrade this issue (along with some others) bit Oracle in the
butt. I would hope
If you cannot access the new system and you have not entered an SR via
the phone I suggest you do so rather than wait for Oracle to just fix
whatever issue is blocking your access. Again it is just my opinion
based on my initial SR entry and folllow=up that the majority of fixes
are manual, at least at this point.
bdbafh
agreed, depending upon what the meaning and connotation of the word
"fixed" is.
Yes, I can login but I get an error.
"WARNING: There is a problem with the Call Center back-end and it is
currently not available. Some features on this page are temporarily
disabled."
No, I can't access patches and updates.
No, I can't access service requests, nor can I administer CSIs that I
had prior to SSO integration.
-bdbafh
hpuxrac
snip
> Update. My access has been fixed. From the phone conversation with
> the analyst she has a lot of similar SR's already on her list and it
> is going to take a while to work through them. That is my opinion and
> not anything she said.
>
> As my issue was tied to my CSI having an obsolete email address rather
> than my current one I think in my case the real problem was that the
> old system did not properly propogate email address changes and with
> the upgrade this issue (along with some others) bit Oracle in the
> butt. I would hope
>
> If you cannot access the new system and you have not entered an SR via
> the phone I suggest you do so rather than wait for Oracle to just fix
> whatever issue is blocking your access. Again it is just my opinion
> based on my initial SR entry and folllow=up that the majority of fixes
> are manual, at least at this point.
I was also able to login this morning.
A couple of times this week I was able to get in "briefly" but not
consistently or even very often. My guess would be that it is a
convenient explanation for oracle to say that they are "fixing things"
on an account by account basis.
I think it is very charitable to believe that the underlying problems
are actually really fixed now.
A shot in the dark guess is that stability problems will remain for
some period of time.
Robert Klemme
No, that statement referred to the RH site. They don't use Flash (yet)
but rather DHTML (or how a ton of JavaScript thrown into a HTML page is
called today). And I am guessing that there is some server side
framework behind the scenes which handles all this.
Cheers
joel garry
I was able to login and finally change my password, but then
afterward, I can't seem to do anything. I tried reloading, and got
back to the change password screen, but stuck there, can't cancel or
reload - though it is accepting input. How hard can this web page
stuff be?
Closed tab, opened a new one, went to metalink, was logged in
already. I know they have a timeout, but not having the ability to
logout on a screen seems, I dunno, unfriendly and insecure somehow.
jg
--
@home.com is bogus.
If at first you do succeed, don't screw it up.
http://news.yahoo.com/s/ap/20091113/ap_on_re_us/us_odd_bugatti_in_a_lagoon
Hemant K Chitale
I agree with you on a few points.
However, Oracle has been a MARKETING organisation lucky enough to have
had a GOOD PRODUCT to sell for some years. Where they went further
down the road is in
a. OCM (the Lifetime Support Policy was introduced at around the same
time and is it a coincidence that Extended Support actually tracks the
Version to the Year, and the only way Oracle can get your currently
running Versions is if they were to collect that information
themselves !)
b. MOS. MOS has been a case of "we don't want to listen to our
customers". Period.
Hemant K Chitale
http://hemantoracledba.blogspot.com
Steve Howard
Here is a new one I just got:
"User howards is not approved to read SR's."
My list of SR's is growing, but I can't see them. Ironic, don't you
think? :)
This is officially the worst software release I have seen in 21 years.
Matthias Hoys
"hpuxrac" <johnb...@sbcglobal.net> wrote in message
news:8e2be10a-af15-4062...@g23g2000yqh.googlegroups.com...
> Still broken ... ( broken differently than yesterday ).
>
> Get message
>
> My Oracle Support Services Error
>
> A server connection error occurred.
>
> You cannot continue
>
> Please try again later.
>
> It looks like Noons nailed it on his blog post sad to say but true.
"Oracle support portal woes could erode users' trust"
http://www.computerworld.com/s/article/9140708/Oracle_support_portal_woes_could_erode_users_trust?source=rss_bi
Matthias
Mladen Gogala
> "User howards is not approved to read SR's."
>
> My list of SR's is growing, but I can't see them. Ironic, don't you
> think? :)
Are you sure that you're more than 21 years old? Metalink is not for
minors, you know. :)
Noons
>
> My list of SR's is growing, but I can't see them. Ironic, don't you
> think? :)
Well, you know what they say: "size doesn't matter"...
Mladen Gogala
Nuno, I love your comments about the thought police cleaning up your
comment from the blog aggregators.
Noons
>
> Nuno, I love your comments about the thought police cleaning up your
> comment from the blog aggregators.
A timing thing? As soon as the blog entry showed in the aggregators,
it was removed within half an hour. Then after I noted it in the
blog, it came back pretty pronto!
Funny how these things happen...