Reporting your problem here may help you feel better but the place to
let the rest of the world know is
resellerratings.com
I have been more recently dealing with Dino Direct who sells the same
sort of stuff in the same way, free postal shipping via slow boat.
They seemed to be ok until I placed an order where one item was not
shipped. They billed the credit card for the full amount anyway which
I consider unethical, but I figured I would get a refund. But like
you I didn't realize it right away. They didn't dispute the issue,
but claimed that they couldn't credit my card and just plain would not
give a refund as if they didn't know what a check was.
I was not able to get anything out of them other than offers for
credit which I turned down. A couple of weeks later I made a post to
resellerratings.com about it. A few days later I heard from them.
This itself was unusual as they were slow to return my messages and
mostly either didn't understand what I wrote or were playing dumb.
They understood that my post on
resellerratings.com was something they
didn't want. Still they refused to give me a $2 refund. In the end I
talked them up to a $5 credit to cover an item I found useful. I
don't think I've ordered from them since, but next time I need an
electronic dongle I will. Oh yeah, then they wanted me to remove my
negative post on
resellerratings.com
They also have some issues with their listings. I was looking at a
car GPS which included a backup camera for $122. It was only after I
asked questions that I realized the unit was just the hardware and
didn't come with real GPS software!!! You have to buy that separately
and from someone other than them! Isn't that bizarre?
Rick