> Kate has had problems with Barclays.    They refused to reimburse her for
> unauthorised withdrawals on her account as we were honest and said her PA's
> knew her pin number.   (There is no way she can manipulate a cash machine
> herself and PA's only draw cash when she is with them, but Barclays did not
> care.)

> Then we had problems with the gadget they introduced to use internet
> banking, which is a godsend for disabled people if it weren't for the
> gadget.    We eventually went to the Financial Ombudsman and a not
> particularly good resolution was reached.    I have to do internet banking
> with her now as her hand function makes fiddling with the gadget
> time-consuming and frustrating.    As to phone banking - Barclays just put
> the phone down when they hear an electronic voice.

> Midge Caryer

> On 27/2/12 10:55, "Mel Eltome" <Mel.Elt...@anhst.nhs.uk> wrote:

>> What about taking this up with  The Guardian newspaper consumer champion?

>> Good luck.

>> Mel

>> Melanie Eltome Speech and Language Therapy/Community Paediatric Occupational
>> Therapy and Physiotherapy Service Manager

>> Airedale NHS Foundation Trust

>> Speech and Language Therapy Service

>> Airedale General Hospital Skipton Road Steeton Keighley BD20 6TD W.Yorkshire

>> Telephone:01535 293641  e-mail: mel.elt...@anhst.nhs.uk

>> ________________________________

>> From: cm-aac-forum@googlegroups.com [mailto:cm-aac-forum@googlegroups.com] On
>> Behalf Of Patrick Poon
>> Sent: 27 February 2012 10:11
>> To: cm-aac-forum@googlegroups.com
>> Subject: Re: [AAC Forum] Banking frustrations

>> There seems to be the possibility of a using third party mandate, albeit on a
>> temporary basis
>> http://www.adviceguide.org.uk/index/your_family/family_index_ew/manag...
>> rs_for_someone_else.htm

>> Bank and building society accounts

>> If all you need is for someone to be able, temporarily, to operate a bank
>> account for you, you can just write to your bank. Many banks have their own
>> form, called a form for third party mandate, which they will ask you to
>> complete and return to them.

>> However, if you need someone to be able to operate more than one account for
>> you, or you need someone to manage your financial affairs on a more long-term
>> basis, you might want to think about making a power of attorney - see under
>> power of attorney.

>> Hi all,

>> I wonder if anyone has had any advice or suggestions; I have for the umpteenth
>> time had problems with my bank (Barclays) who insist that they speak to me,
>> which is a problem. They also refused to accept a synthesised voice. This is
>> not only frustrating, it's discriminatory.

>> This is problem I have with a number of services/organisations who only deal
>> with you over the telephone and will not accept someone else speaking on your
>> behalf, and even if they do it still means that you are reliant/dependent on
>> someone else.

>> The problem with the bank is particular frustrating because even if you go to
>> all the trouble to go to the bank you then get told to phone head office - I
>> can't win!

>> We specifically have joint accounts to try avoid this problem but still that
>> doesn't help. All Barclays say is that my wife need to get power of attorney.
>> I understand that there are data protection laws and security particular with
>> regard to banking is important but I feel its wrong that there is no
>> alternative and that I must pay a minimum of £260 to get power of attorney
>> simply to sort out an issue with my bank card. I'm better off just using my
>> wife's card. Not only this, it is in theory illegal as my understanding is
>> power of attorney only becomes valid once an individual is deemed no longer to
>> have "capacity".

>> I would be really grateful if someone has any suggestion how I can get around
>> this problem or who I can contact.

>> Thank you,

>> Martin  

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