I wonder if anyone has had any advice or suggestions; I have for the umpteenth time had problems with my bank (Barclays) who insist that they speak to me, which is a problem. They also refused to accept a synthesised voice. This is not only frustrating, it's discriminatory.
This is problem I have with a number of services/organisations who only deal with you over the telephone and will not accept someone else speaking on your behalf, and even if they do it still means that you are reliant/dependent on someone else.
The problem with the bank is particular frustrating because even if you go to all the trouble to go to the bank you then get told to phone head office - I can't win!
We specifically have joint accounts to try avoid this problem but still that doesn't help. All Barclays say is that my wife need to get power of attorney. I understand that there are data protection laws and security particular with regard to banking is important but I feel its wrong that there is no alternative and that I must pay a minimum of �260 to get power of attorney simply to sort out an issue with my bank card. /I'm better off just using my wife's card. /Not only this, it is in theory illegal as my understanding is power of attorney only becomes valid once an individual is deemed no longer to have "capacity". / /I would be really grateful if someone has any suggestion how I can get around this problem or who I can contact.
Sounds like the cue for someone to do a "which" report on bank accessibility.
Mine told me they couldn't help with my query because I had the wrong sort of phone! (Actually it was probably just poor reception when keying in a pin no.)
Barry
Barry Taylor, Clinical Scientist Medical Physics Service Tulley Medical Physics Building, Hull Royal Infirmary Anlaby Road, Hull HU3 2JZ
-----Original Message----- From: cm-aac-forum@googlegroups.com [mailto:cm-aac-forum@googlegroups.com] On Behalf Of Martin Pistorius Sent: 27 February 2012 09:39 To: cm-aac-forum@googlegroups.com Subject: [AAC Forum] Banking frustrations
Hi all,
I wonder if anyone has had any advice or suggestions; I have for the umpteenth time had problems with my bank (Barclays) who insist that they speak to me, which is a problem. They also refused to accept a synthesised voice. This is not only frustrating, it's discriminatory.
This is problem I have with a number of services/organisations who only deal with you over the telephone and will not accept someone else speaking on your behalf, and even if they do it still means that you are reliant/dependent on someone else.
The problem with the bank is particular frustrating because even if you go to all the trouble to go to the bank you then get told to phone head office - I can't win!
We specifically have joint accounts to try avoid this problem but still that doesn't help. All Barclays say is that my wife need to get power of attorney. I understand that there are data protection laws and security particular with regard to banking is important but I feel its wrong that there is no alternative and that I must pay a minimum of £260 to get power of attorney simply to sort out an issue with my bank card. I'm better off just using my wife's card. Not only this, it is in theory illegal as my understanding is power of attorney only becomes valid once an individual is deemed no longer to have "capacity".
I would be really grateful if someone has any suggestion how I can get around this problem or who I can contact.
Thank you,
Martin
-- GUIDELINES - COMMUNICATION MATTERS AAC FORUM
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The Times newspaper is having a major “go” about this at the moment, although they have used the case of a deaf and non-speaking lady as a focus, suggest you contact the Times with your CV and the issues you are facing. It won’t solve your problem immediately but it will help to move things in the right direction. I would also suggest that you copy your letter & CV to your MP for good measure. We can raise this during the reception at the House of Commons.
In practical day to day terms I don’t have any answers I’m afraid
Good luck
Janet
From: cm-aac-forum@googlegroups.com [mailto:cm-aac-forum@googlegroups.com] On Behalf Of Martin Pistorius Sent: 27 February 2012 09:39 To: cm-aac-forum@googlegroups.com Subject: [AAC Forum] Banking frustrations
Hi all,
I wonder if anyone has had any advice or suggestions; I have for the umpteenth time had problems with my bank (Barclays) who insist that they speak to me, which is a problem. They also refused to accept a synthesised voice. This is not only frustrating, it's discriminatory.
This is problem I have with a number of services/organisations who only deal with you over the telephone and will not accept someone else speaking on your behalf, and even if they do it still means that you are reliant/dependent on someone else.
The problem with the bank is particular frustrating because even if you go to all the trouble to go to the bank you then get told to phone head office - I can't win!
We specifically have joint accounts to try avoid this problem but still that doesn't help. All Barclays say is that my wife need to get power of attorney. I understand that there are data protection laws and security particular with regard to banking is important but I feel its wrong that there is no alternative and that I must pay a minimum of £260 to get power of attorney simply to sort out an issue with my bank card. I'm better off just using my wife's card. Not only this, it is in theory illegal as my understanding is power of attorney only becomes valid once an individual is deemed no longer to have "capacity".
I would be really grateful if someone has any suggestion how I can get around this problem or who I can contact.
Thank you,
Martin
-- GUIDELINES - COMMUNICATION MATTERS AAC FORUM
1. The purpose of this email group is for people to share experiences and information about Augmentative and Alternative Communication (AAC). The views and opinions expressed are those of individuals and do not represent the views of Communication Matters.
2. This email group must not be used for advertising or promoting goods or services.
3. * COMMERCIAL INTERESTS * If you are a supplier or have commercial interests, you must preface each of your posts with the words 'COMMERCIAL INTERESTS DECLARED'.
Although this group is not actively moderated, Communication Matters reserves the right to remove messages and members considered offensive, libellous, or not following the above guidelines.
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> I wonder if anyone has had any advice or suggestions; I have for the umpteenth time had problems with my bank (Barclays) who insist that they speak to me, which is a problem. They also refused to accept a synthesised voice. This is not only frustrating, it's discriminatory.
> This is problem I have with a number of services/organisations who only deal with you over the telephone and will not accept someone else speaking on your behalf, and even if they do it still means that you are reliant/dependent on someone else.
> The problem with the bank is particular frustrating because even if you go to all the trouble to go to the bank you then get told to phone head office - I can't win!
> We specifically have joint accounts to try avoid this problem but still that doesn't help. All Barclays say is that my wife need to get power of attorney. I understand that there are data protection laws and security particular with regard to banking is important but I feel its wrong that there is no alternative and that I must pay a minimum of £260 to get power of attorney simply to sort out an issue with my bank card. I'm better off just using my wife's card. Not only this, it is in theory illegal as my understanding is power of attorney only becomes valid once an individual is deemed no longer to have "capacity".
> I would be really grateful if someone has any suggestion how I can get around this problem or who I can contact.
> Thank you,
> Martin
> -- > GUIDELINES - COMMUNICATION MATTERS AAC FORUM
> 1. The purpose of this email group is for people to share experiences and information about Augmentative and Alternative Communication (AAC). The views and opinions expressed are those of individuals and do not represent the views of Communication Matters.
> 2. This email group must not be used for advertising or promoting goods or services.
> 3. * COMMERCIAL INTERESTS * > If you are a supplier or have commercial interests, you must preface each of your posts with the words 'COMMERCIAL INTERESTS DECLARED'.
> Although this group is not actively moderated, Communication Matters reserves the right to remove messages and members considered offensive, libellous, or not following the above guidelines.
> To post to this group, email: cm-aac-forum@googlegroups.com > To unsubscribe from this group, email: cm-aac-forum+unsubscribe@googlegroups.com > For more options, visit: http://groups.google.com/group/cm-aac-forum
If all you need is for someone to be able, temporarily, to operate a bank account for you, you can just write to your bank. Many banks have their own form, called a form for third party mandate, which they will ask you to complete and return to them.
However, if you need someone to be able to operate more than one account for you, or you need someone to manage your financial affairs on a more long-term basis, you might want to think about making a power of attorney – see under power of attorney.
>I wonder if anyone has had any advice or >suggestions; I have for the umpteenth time had >problems with my bank (Barclays) who insist that >they speak to me, which is a problem. They also >refused to accept a synthesised voice. This is >not only frustrating, it's discriminatory.
>This is problem I have with a number of >services/organisations who only deal with you >over the telephone and will not accept someone >else speaking on your behalf, and even if they >do it still means that you are reliant/dependent on someone else.
>The problem with the bank is particular >frustrating because even if you go to all the >trouble to go to the bank you then get told to phone head office - I can't win!
>We specifically have joint accounts to try avoid >this problem but still that doesn't help. All >Barclays say is that my wife need to get power >of attorney. I understand that there are data >protection laws and security particular with >regard to banking is important but I feel its >wrong that there is no alternative and that I >must pay a minimum of £260 to get power of >attorney simply to sort out an issue with my >bank card. I'm better off just using my wife's >card. Not only this, it is in theory illegal as >my understanding is power of attorney only >becomes valid once an individual is deemed no longer to have "capacity".
>I would be really grateful if someone has any >suggestion how I can get around this problem or who I can contact.
I'm just shocked. Is there a banking ombudsman or something? Private Eye seem to be very receptive to communication stories at the moment too. Just awful good luck Carol-ann
From: cm-aac-forum@googlegroups.com [mailto:cm-aac-forum@googlegroups.com] On Behalf Of Janet Larcher Sent: 27 February 2012 09:56 To: cm-aac-forum@googlegroups.com Subject: RE: [AAC Forum] Banking frustrations
The Times newspaper is having a major "go" about this at the moment, although they have used the case of a deaf and non-speaking lady as a focus, suggest you contact the Times with your CV and the issues you are facing. It won't solve your problem immediately but it will help to move things in the right direction. I would also suggest that you copy your letter & CV to your MP for good measure. We can raise this during the reception at the House of Commons.
In practical day to day terms I don't have any answers I'm afraid
Good luck
Janet
From: cm-aac-forum@googlegroups.com [mailto:cm-aac-forum@googlegroups.com] On Behalf Of Martin Pistorius Sent: 27 February 2012 09:39 To: cm-aac-forum@googlegroups.com Subject: [AAC Forum] Banking frustrations
Hi all,
I wonder if anyone has had any advice or suggestions; I have for the umpteenth time had problems with my bank (Barclays) who insist that they speak to me, which is a problem. They also refused to accept a synthesised voice. This is not only frustrating, it's discriminatory.
This is problem I have with a number of services/organisations who only deal with you over the telephone and will not accept someone else speaking on your behalf, and even if they do it still means that you are reliant/dependent on someone else.
The problem with the bank is particular frustrating because even if you go to all the trouble to go to the bank you then get told to phone head office - I can't win!
We specifically have joint accounts to try avoid this problem but still that doesn't help. All Barclays say is that my wife need to get power of attorney. I understand that there are data protection laws and security particular with regard to banking is important but I feel its wrong that there is no alternative and that I must pay a minimum of £260 to get power of attorney simply to sort out an issue with my bank card. I'm better off just using my wife's card. Not only this, it is in theory illegal as my understanding is power of attorney only becomes valid once an individual is deemed no longer to have "capacity".
I would be really grateful if someone has any suggestion how I can get around this problem or who I can contact.
Thank you,
Martin
-- GUIDELINES - COMMUNICATION MATTERS AAC FORUM
1. The purpose of this email group is for people to share experiences and information about Augmentative and Alternative Communication (AAC). The views and opinions expressed are those of individuals and do not represent the views of Communication Matters.
2. This email group must not be used for advertising or promoting goods or services.
3. * COMMERCIAL INTERESTS * If you are a supplier or have commercial interests, you must preface each of your posts with the words 'COMMERCIAL INTERESTS DECLARED'.
Although this group is not actively moderated, Communication Matters reserves the right to remove messages and members considered offensive, libellous, or not following the above guidelines.
To post to this group, email: cm-aac-forum@googlegroups.com<mailto:cm-aac-forum@googlegroups.com> To unsubscribe from this group, email: cm-aac-forum+unsubscribe@googlegroups.com<mailto:cm-aac-forum+unsubscribe@g ooglegroups.com> For more options, visit: http://groups.google.com/group/cm-aac-forum -- GUIDELINES - COMMUNICATION MATTERS AAC FORUM
1. The purpose of this email group is for people to share experiences and information about Augmentative and Alternative Communication (AAC). The views and opinions expressed are those of individuals and do not represent the views of Communication Matters.
2. This email group must not be used for advertising or promoting goods or services.
3. * COMMERCIAL INTERESTS * If you are a supplier or have commercial interests, you must preface each of your posts with the words 'COMMERCIAL INTERESTS DECLARED'.
Although this group is not actively moderated, Communication Matters reserves the right to remove messages and members considered offensive, libellous, or not following the above guidelines.
To post to this group, email: cm-aac-forum@googlegroups.com<mailto:cm-aac-forum@googlegroups.com> To unsubscribe from this group, email: cm-aac-forum+unsubscribe@googlegroups.com<mailto:cm-aac-forum+unsubscribe@g ooglegroups.com> For more options, visit: http://groups.google.com/group/cm-aac-forum
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I am deaf since age 16 and used Typetalk for 26 years, they seem to recognise Typetalk relay service as I have phoned my bank when I needed things like new pin numbers, register for online banking and stuff. I've always used it for all appointments for doctors, British Gas, Sky, hospital, paid for things over the phone etc. They have to sign a secrets document so they can't give out your bank numbers etc but the conversation disappears from their screen when they have finished.
I can't remember if you are in UK or SA? I'm not sure if South Africa have this service for the deaf, but if you are in UK and can type on a keyboard you could get a textphone for deaf (also for speech impaired) and use that to contact your bank.
If you prefer to listen to person talking than read the screen you can use the 'Hearing Carry Over' where you listen on phone to them but then type your reply for the operator to relay to them.
It's called Text Relay now but I've known it as Typetalk for years so still call it that! Here's a link, they maybe able to help you.
> I wonder if anyone has had any advice or suggestions; I have for the umpteenth time had problems with my bank (Barclays) who insist that they speak to me, which is a problem. They also refused to accept a synthesised voice. This is not only frustrating, it's discriminatory.
> This is problem I have with a number of services/organisations who only deal with you over the telephone and will not accept someone else speaking on your behalf, and even if they do it still means that you are reliant/dependent on someone else.
> The problem with the bank is particular frustrating because even if you go to all the trouble to go to the bank you then get told to phone head office - I can't win!
> We specifically have joint accounts to try avoid this problem but still that doesn't help. All Barclays say is that my wife need to get power of attorney. I understand that there are data protection laws and security particular with regard to banking is important but I feel its wrong that there is no alternative and that I must pay a minimum of £260 to get power of attorney simply to sort out an issue with my bank card. I'm better off just using my wife's card. Not only this, it is in theory illegal as my understanding is power of attorney only becomes valid once an individual is deemed no longer to have "capacity".
> I would be really grateful if someone has any suggestion how I can get around this problem or who I can contact.
> Thank you,
> Martin
> -- > GUIDELINES - COMMUNICATION MATTERS AAC FORUM
> 1. The purpose of this email group is for people to share experiences and information about Augmentative and Alternative Communication (AAC). The views and opinions expressed are those of individuals and do not represent the views of Communication Matters.
> 2. This email group must not be used for advertising or promoting goods or services.
> 3. * COMMERCIAL INTERESTS * > If you are a supplier or have commercial interests, you must preface each of your posts with the words 'COMMERCIAL INTERESTS DECLARED'.
> Although this group is not actively moderated, Communication Matters reserves the right to remove messages and members considered offensive, libellous, or not following the above guidelines.
> To post to this group, email: cm-aac-forum@googlegroups.com > To unsubscribe from this group, email: cm-aac-forum+unsubscribe@googlegroups.com > For more options, visit: http://groups.google.com/group/cm-aac-forum
I forgot to say you can also use your PC as a textphone by downloading
their windows software, but i think this only works for outgoing
calls, not if they have to phone you back, but I'm not sure you
should ask them.
I've never used it as I only have Macs.
Kati
On Feb 27, 10:26 am, Katilea <kati...@sky.com> wrote:
> I am deaf since age 16 and used Typetalk for 26 years, they seem to recognise Typetalk relay service as I have phoned my bank when I needed things like new pin numbers, register for online banking and stuff. I've always used it for all appointments for doctors, British Gas, Sky, hospital, paid for things over the phone etc. They have to sign a secrets document so they can't give out your bank numbers etc but the conversation disappears from their screen when they have finished.
> I can't remember if you are in UK or SA? I'm not sure if South Africa have this service for the deaf, but if you are in UK and can type on a keyboard you could get a textphone for deaf (also for speech impaired) and use that to contact your bank.
> If you prefer to listen to person talking than read the screen you can use the 'Hearing Carry Over' where you listen on phone to them but then type your reply for the operator to relay to them.
> It's called Text Relay now but I've known it as Typetalk for years so still call it that! Here's a link, they maybe able to help you.
> On 27 Feb 2012, at 09:38, Martin Pistorius wrote:
> > Hi all,
> > I wonder if anyone has had any advice or suggestions; I have for the umpteenth time had problems with my bank (Barclays) who insist that they speak to me, which is a problem. They also refused to accept a synthesised voice. This is not only frustrating, it's discriminatory.
> > This is problem I have with a number of services/organisations who only deal with you over the telephone and will not accept someone else speaking on your behalf, and even if they do it still means that you are reliant/dependent on someone else.
> > The problem with the bank is particular frustrating because even if you go to all the trouble to go to the bank you then get told to phone head office - I can't win!
> > We specifically have joint accounts to try avoid this problem but still that doesn't help. All Barclays say is that my wife need to get power of attorney. I understand that there are data protection laws and security particular with regard to banking is important but I feel its wrong that there is no alternative and that I must pay a minimum of £260 to get power of attorney simply to sort out an issue with my bank card. I'm better off just using my wife's card. Not only this, it is in theory illegal as my understanding is power of attorney only becomes valid once an individual is deemed no longer to have "capacity".
> > I would be really grateful if someone has any suggestion how I can get around this problem or who I can contact.
> > Thank you,
> > Martin
> > --
> > GUIDELINES - COMMUNICATION MATTERS AAC FORUM
> > 1. The purpose of this email group is for people to share experiences and information about Augmentative and Alternative Communication (AAC). The views and opinions expressed are those of individuals and do not represent the views of Communication Matters.
> > 2. This email group must not be used for advertising or promoting goods or services.
> > 3. * COMMERCIAL INTERESTS *
> > If you are a supplier or have commercial interests, you must preface each of your posts with the words 'COMMERCIAL INTERESTS DECLARED'.
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A friend of mine has had a similar problem with HSBC, which they were extremely eager to remedy. Drop me an email off forum and I will hook you up with the contact. He can then share his success.
On 27 Feb 2012, at 09:39, "Martin Pistorius" <martin.pistor...@gmail.com<mailto:martin.pistor...@gmail.com>> wrote:
Hi all,
I wonder if anyone has had any advice or suggestions; I have for the umpteenth time had problems with my bank (Barclays) who insist that they speak to me, which is a problem. They also refused to accept a synthesised voice. This is not only frustrating, it's discriminatory.
This is problem I have with a number of services/organisations who only deal with you over the telephone and will not accept someone else speaking on your behalf, and even if they do it still means that you are reliant/dependent on someone else.
The problem with the bank is particular frustrating because even if you go to all the trouble to go to the bank you then get told to phone head office - I can't win!
We specifically have joint accounts to try avoid this problem but still that doesn't help. All Barclays say is that my wife need to get power of attorney. I understand that there are data protection laws and security particular with regard to banking is important but I feel its wrong that there is no alternative and that I must pay a minimum of £260 to get power of attorney simply to sort out an issue with my bank card. I'm better off just using my wife's card. Not only this, it is in theory illegal as my understanding is power of attorney only becomes valid once an individual is deemed no longer to have "capacity".
I would be really grateful if someone has any suggestion how I can get around this problem or who I can contact.
Thank you,
Martin
--
GUIDELINES - COMMUNICATION MATTERS AAC FORUM
1. The purpose of this email group is for people to share experiences and information about Augmentative and Alternative Communication (AAC). The views and opinions expressed are those of individuals and do not represent the views of Communication Matters.
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If you are a supplier or have commercial interests, you must preface each of your posts with the words 'COMMERCIAL INTERESTS DECLARED'.
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From: cm-aac-forum@googlegroups.com [mailto:cm-aac-forum@googlegroups.com] On Behalf Of Patrick Poon Sent: 27 February 2012 10:11 To: cm-aac-forum@googlegroups.com Subject: Re: [AAC Forum] Banking frustrations
If all you need is for someone to be able, temporarily, to operate a bank account for you, you can just write to your bank. Many banks have their own form, called a form for third party mandate, which they will ask you to complete and return to them.
However, if you need someone to be able to operate more than one account for you, or you need someone to manage your financial affairs on a more long-term basis, you might want to think about making a power of attorney - see under power of attorney.
Hi all,
I wonder if anyone has had any advice or suggestions; I have for the umpteenth time had problems with my bank (Barclays) who insist that they speak to me, which is a problem. They also refused to accept a synthesised voice. This is not only frustrating, it's discriminatory.
This is problem I have with a number of services/organisations who only deal with you over the telephone and will not accept someone else speaking on your behalf, and even if they do it still means that you are reliant/dependent on someone else.
The problem with the bank is particular frustrating because even if you go to all the trouble to go to the bank you then get told to phone head office - I can't win!
We specifically have joint accounts to try avoid this problem but still that doesn't help. All Barclays say is that my wife need to get power of attorney. I understand that there are data protection laws and security particular with regard to banking is important but I feel its wrong that there is no alternative and that I must pay a minimum of £260 to get power of attorney simply to sort out an issue with my bank card. I'm better off just using my wife's card. Not only this, it is in theory illegal as my understanding is power of attorney only becomes valid once an individual is deemed no longer to have "capacity".
I would be really grateful if someone has any suggestion how I can get around this problem or who I can contact.
Thank you,
Martin
-- GUIDELINES - COMMUNICATION MATTERS AAC FORUM
1. The purpose of this email group is for people to share experiences and information about Augmentative and Alternative Communication (AAC). The views and opinions expressed are those of individuals and do not represent the views of Communication Matters.
2. This email group must not be used for advertising or promoting goods or services.
3. * COMMERCIAL INTERESTS * If you are a supplier or have commercial interests, you must preface each of your posts with the words 'COMMERCIAL INTERESTS DECLARED'.
Although this group is not actively moderated, Communication Matters reserves the right to remove messages and members considered offensive, libellous, or not following the above guidelines.
To post to this group, email: cm-aac-forum@googlegroups.com To unsubscribe from this group, email: cm-aac-forum+unsubscribe@googlegroups.com For more options, visit: http://groups.google.com/group/cm-aac-forum
I have similar issues with banks etc with my PA translating on my behalf and then the organisation expecting me to put them on my account, BT actually did put my bill in the name of my PA!
The disability manager for Barclays is Jackie Stokes and her email is jackie.sto...@barclays.com
Have you also looked at using a textphone? It is however a training issues and many companies are now setting up special needs call centres which have more training, time and patience, and should be helpful to AAC users. Sky is good for this.
Many thanks, Simn --
Simon Stevens *Independent** Disability Issues Consultant, **Trainer and Activist*
"Simon Stevens, winner of a 2004 Enterprising Young Brit award and a 2008 UK Catalyst Award, hasn't let cerebral palsy get in the way of running a successful business or two" Enterprise UK
> **If all you need is for someone to be able, temporarily, to operate a > bank account for you, you can just write to your bank. Many banks have > their own form, called a form for third party mandate, which they will ask > you to complete and return to them.
> However, if you need someone to be able to operate more than one account > for you, or you need someone to manage your financial affairs on a more > long-term basis, you might want to think about making a power of attorney – > see under power of attorney.
> *****
> Hi all,
> I wonder if anyone has had any advice or suggestions; I have for the > umpteenth time had problems with my bank (Barclays) who insist that they > speak to me, which is a problem. They also refused to accept a synthesised > voice. This is not only frustrating, it's discriminatory.
> This is problem I have with a number of services/organisations who only > deal with you over the telephone and will not accept someone else speaking > on your behalf, and even if they do it still means that you are > reliant/dependent on someone else.
> The problem with the bank is particular frustrating because even if you go > to all the trouble to go to the bank you then get told to phone head office > - I can't win!
> We specifically have joint accounts to try avoid this problem but still > that doesn't help. All Barclays say is that my wife need to get power of > attorney. I understand that there are data protection laws and security > particular with regard to banking is important but I feel its wrong that > there is no alternative and that I must pay a minimum of £260 to get power > of attorney simply to sort out an issue with my bank card. *I'm better > off just using my wife's card. *Not only this, it is in theory illegal as > my understanding is power of attorney only becomes valid once an individual > is deemed no longer to have "capacity". > * > *I would be really grateful if someone has any suggestion how I can get > around this problem or who I can contact.
> Thank you,
> Martin > * > * ****
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> -- > GUIDELINES - COMMUNICATION MATTERS AAC FORUM
> 1. The purpose of this email group is for people to share experiences and > information about Augmentative and Alternative Communication (AAC). The > views and opinions expressed are those of individuals and do not represent > the views of Communication Matters.
> 2. This email group must not be used for advertising or promoting goods or > services.
> 3. * COMMERCIAL INTERESTS * > If you are a supplier or have commercial interests, you must preface each > of your posts with the words 'COMMERCIAL INTERESTS DECLARED'.
> Although this group is not actively moderated, Communication Matters > reserves the right to remove messages and members considered offensive, > libellous, or not following the above guidelines.
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Kate has had problems with Barclays. They refused to reimburse her for unauthorised withdrawals on her account as we were honest and said her PA's knew her pin number. (There is no way she can manipulate a cash machine herself and PA's only draw cash when she is with them, but Barclays did not care.)
Then we had problems with the gadget they introduced to use internet banking, which is a godsend for disabled people if it weren't for the gadget. We eventually went to the Financial Ombudsman and a not particularly good resolution was reached. I have to do internet banking with her now as her hand function makes fiddling with the gadget time-consuming and frustrating. As to phone banking - Barclays just put the phone down when they hear an electronic voice.
Midge Caryer
On 27/2/12 10:55, "Mel Eltome" <Mel.Elt...@anhst.nhs.uk> wrote:
> If all you need is for someone to be able, temporarily, to operate a bank > account for you, you can just write to your bank. Many banks have their own > form, called a form for third party mandate, which they will ask you to > complete and return to them.
> However, if you need someone to be able to operate more than one account for > you, or you need someone to manage your financial affairs on a more long-term > basis, you might want to think about making a power of attorney - see under > power of attorney.
> Hi all,
> I wonder if anyone has had any advice or suggestions; I have for the umpteenth > time had problems with my bank (Barclays) who insist that they speak to me, > which is a problem. They also refused to accept a synthesised voice. This is > not only frustrating, it's discriminatory.
> This is problem I have with a number of services/organisations who only deal > with you over the telephone and will not accept someone else speaking on your > behalf, and even if they do it still means that you are reliant/dependent on > someone else.
> The problem with the bank is particular frustrating because even if you go to > all the trouble to go to the bank you then get told to phone head office - I > can't win!
> We specifically have joint accounts to try avoid this problem but still that > doesn't help. All Barclays say is that my wife need to get power of attorney. > I understand that there are data protection laws and security particular with > regard to banking is important but I feel its wrong that there is no > alternative and that I must pay a minimum of £260 to get power of attorney > simply to sort out an issue with my bank card. I'm better off just using my > wife's card. Not only this, it is in theory illegal as my understanding is > power of attorney only becomes valid once an individual is deemed no longer to > have "capacity".
> I would be really grateful if someone has any suggestion how I can get around > this problem or who I can contact.
I'm with Halifax and Abbey (now Santander) and have used Typetalk to phone both with no problems. I don't have the 'gadget' either, never seen it but think I know what you mean my friends bank has one.
> Kate has had problems with Barclays. They refused to reimburse her for > unauthorised withdrawals on her account as we were honest and said her PA's > knew her pin number. (There is no way she can manipulate a cash machine > herself and PA's only draw cash when she is with them, but Barclays did not > care.)
> Then we had problems with the gadget they introduced to use internet > banking, which is a godsend for disabled people if it weren't for the > gadget. We eventually went to the Financial Ombudsman and a not > particularly good resolution was reached. I have to do internet banking > with her now as her hand function makes fiddling with the gadget > time-consuming and frustrating. As to phone banking - Barclays just put > the phone down when they hear an electronic voice.
> Midge Caryer
> On 27/2/12 10:55, "Mel Eltome" <Mel.Elt...@anhst.nhs.uk> wrote:
>> What about taking this up with The Guardian newspaper consumer champion?
>> Good luck.
>> Mel
>> Melanie Eltome Speech and Language Therapy/Community Paediatric Occupational >> Therapy and Physiotherapy Service Manager
>> If all you need is for someone to be able, temporarily, to operate a bank >> account for you, you can just write to your bank. Many banks have their own >> form, called a form for third party mandate, which they will ask you to >> complete and return to them.
>> However, if you need someone to be able to operate more than one account for >> you, or you need someone to manage your financial affairs on a more long-term >> basis, you might want to think about making a power of attorney - see under >> power of attorney.
>> Hi all,
>> I wonder if anyone has had any advice or suggestions; I have for the umpteenth >> time had problems with my bank (Barclays) who insist that they speak to me, >> which is a problem. They also refused to accept a synthesised voice. This is >> not only frustrating, it's discriminatory.
>> This is problem I have with a number of services/organisations who only deal >> with you over the telephone and will not accept someone else speaking on your >> behalf, and even if they do it still means that you are reliant/dependent on >> someone else.
>> The problem with the bank is particular frustrating because even if you go to >> all the trouble to go to the bank you then get told to phone head office - I >> can't win!
>> We specifically have joint accounts to try avoid this problem but still that >> doesn't help. All Barclays say is that my wife need to get power of attorney. >> I understand that there are data protection laws and security particular with >> regard to banking is important but I feel its wrong that there is no >> alternative and that I must pay a minimum of £260 to get power of attorney >> simply to sort out an issue with my bank card. I'm better off just using my >> wife's card. Not only this, it is in theory illegal as my understanding is >> power of attorney only becomes valid once an individual is deemed no longer to >> have "capacity".
>> I would be really grateful if someone has any suggestion how I can get around >> this problem or who I can contact.
>> Thank you,
>> Martin
> -- > GUIDELINES - COMMUNICATION MATTERS AAC FORUM
> 1. The purpose of this email group is for people to share experiences and information about Augmentative and Alternative Communication (AAC). The views and opinions expressed are those of individuals and do not represent the views of Communication Matters.
> 2. This email group must not be used for advertising or promoting goods or services.
> 3. * COMMERCIAL INTERESTS * > If you are a supplier or have commercial interests, you must preface each of your posts with the words 'COMMERCIAL INTERESTS DECLARED'.
> Although this group is not actively moderated, Communication Matters reserves the right to remove messages and members considered offensive, libellous, or not following the above guidelines.
> To post to this group, email: cm-aac-forum@googlegroups.com > To unsubscribe from this group, email: cm-aac-forum+unsubscribe@googlegroups.com > For more options, visit: http://groups.google.com/group/cm-aac-forum
I have meeting with Virgin Money at a senior level soon to look at things can be done differently for disabled customers and I will be explaining a lot of the issues from here. If there is going to be a retail banking revolution, this is the time to get these issues sorted!
--
Simon Stevens *Independent** Disability Issues Consultant, **Trainer and Activist*
"Simon Stevens, winner of a 2004 Enterprising Young Brit award and a 2008 UK Catalyst Award, hasn't let cerebral palsy get in the way of running a successful business or two" Enterprise UK
> I'm with Halifax and Abbey (now Santander) and have used Typetalk to phone > both with no problems. I don't have the 'gadget' either, never seen it > but think I know what you mean my friends bank has one.
> Kati
> On 27 Feb 2012, at 17:31, Kate Caryer wrote:
> > (from Midge Caryer)
> > Kate has had problems with Barclays. They refused to reimburse her for > > unauthorised withdrawals on her account as we were honest and said her > PA's > > knew her pin number. (There is no way she can manipulate a cash machine > > herself and PA's only draw cash when she is with them, but Barclays did > not > > care.)
> > Then we had problems with the gadget they introduced to use internet > > banking, which is a godsend for disabled people if it weren't for the > > gadget. We eventually went to the Financial Ombudsman and a not > > particularly good resolution was reached. I have to do internet > banking > > with her now as her hand function makes fiddling with the gadget > > time-consuming and frustrating. As to phone banking - Barclays just > put > > the phone down when they hear an electronic voice.
> > Midge Caryer
> > On 27/2/12 10:55, "Mel Eltome" <Mel.Elt...@anhst.nhs.uk> wrote:
> >> What about taking this up with The Guardian newspaper consumer > champion?
> >> Good luck.
> >> Mel
> >> Melanie Eltome Speech and Language Therapy/Community Paediatric > Occupational > >> Therapy and Physiotherapy Service Manager
> >> If all you need is for someone to be able, temporarily, to operate a > bank > >> account for you, you can just write to your bank. Many banks have their > own > >> form, called a form for third party mandate, which they will ask you to > >> complete and return to them.
> >> However, if you need someone to be able to operate more than one > account for > >> you, or you need someone to manage your financial affairs on a more > long-term > >> basis, you might want to think about making a power of attorney - see > under > >> power of attorney.
> >> Hi all,
> >> I wonder if anyone has had any advice or suggestions; I have for the > umpteenth > >> time had problems with my bank (Barclays) who insist that they speak to > me, > >> which is a problem. They also refused to accept a synthesised voice. > This is > >> not only frustrating, it's discriminatory.
> >> This is problem I have with a number of services/organisations who only > deal > >> with you over the telephone and will not accept someone else speaking > on your > >> behalf, and even if they do it still means that you are > reliant/dependent on > >> someone else.
> >> The problem with the bank is particular frustrating because even if you > go to > >> all the trouble to go to the bank you then get told to phone head > office - I > >> can't win!
> >> We specifically have joint accounts to try avoid this problem but still > that > >> doesn't help. All Barclays say is that my wife need to get power of > attorney. > >> I understand that there are data protection laws and security > particular with > >> regard to banking is important but I feel its wrong that there is no > >> alternative and that I must pay a minimum of £260 to get power of > attorney > >> simply to sort out an issue with my bank card. I'm better off just > using my > >> wife's card. Not only this, it is in theory illegal as my understanding > is > >> power of attorney only becomes valid once an individual is deemed no > longer to > >> have "capacity".
> >> I would be really grateful if someone has any suggestion how I can get > around > >> this problem or who I can contact.
> >> Thank you,
> >> Martin
> > -- > > GUIDELINES - COMMUNICATION MATTERS AAC FORUM
> > 1. The purpose of this email group is for people to share experiences > and information about Augmentative and Alternative Communication (AAC). The > views and opinions expressed are those of individuals and do not represent > the views of Communication Matters.
> > 2. This email group must not be used for advertising or promoting goods > or services.
> > 3. * COMMERCIAL INTERESTS * > > If you are a supplier or have commercial interests, you must preface > each of your posts with the words 'COMMERCIAL INTERESTS DECLARED'.
> > Although this group is not actively moderated, Communication Matters > reserves the right to remove messages and members considered offensive, > libellous, or not following the above guidelines.
> > To post to this group, email: cm-aac-forum@googlegroups.com > > To unsubscribe from this group, email: > cm-aac-forum+unsubscribe@googlegroups.com > > For more options, visit: http://groups.google.com/group/cm-aac-forum
> -- > GUIDELINES - COMMUNICATION MATTERS AAC FORUM
> 1. The purpose of this email group is for people to share experiences and > information about Augmentative and Alternative Communication (AAC). The > views and opinions expressed are those of individuals and do not represent > the views of Communication Matters.
> 2. This email group must not be used for advertising or promoting goods or > services.
> 3. * COMMERCIAL INTERESTS * > If you are a supplier or have commercial interests, you must preface each > of your posts with the words 'COMMERCIAL INTERESTS DECLARED'.
> Although this group is not actively moderated, Communication Matters > reserves the right to remove messages and members considered offensive, > libellous, or not following the above guidelines.
> To post to this group, email: cm-aac-forum@googlegroups.com > To unsubscribe from this group, email: > cm-aac-forum+unsubscribe@googlegroups.com > For more options, visit: http://groups.google.com/group/cm-aac-forum
