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Legwind  
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 More options Mar 4 2012, 11:58 pm
From: Legwind <legw...@gmail.com>
Date: Sun, 4 Mar 2012 20:58:52 -0800 (PST)
Local: Sun, Mar 4 2012 11:58 pm
Subject: Error when accessing a card
Hi all, I'm getting this error when I try to access one of my cards:

Clipperz.Crypto.Base.exception.CorruptedMessage

Any ideas?  Seems to be the only card.

I'm using Firefox 8.0.


 
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Marco Barulli  
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 More options Mar 5 2012, 3:12 am
From: Marco Barulli <ma...@clipperz.com>
Date: Mon, 5 Mar 2012 09:12:52 +0100
Local: Mon, Mar 5 2012 3:12 am
Subject: Re: [clipperz] Error when accessing a card
Hi Neil,
this nasty bug keeps annoying a few users ... :(

There are two things that you can do when a card doesn't show up or
generates the "corrupted card" message. The first is to reload the
full application right away; this sometimes fix the problem.
The second option, unfortunately, is to delete the card and restore its content.

If you have (and I hope you have) an offline copy of your data,
recovering the content of a corrupted card should be quite easy. If
this is not the case, please let me know when was the last time you
did successfully load that card, so that I can restore a snapshot of
the DB to that date and let you download your offline copy from there.

Thanks,
Marco

--
Support Clipperz, donate now!
http://www.clipperz.com/donations

email: ma...@clipperz.com
mobile: +39 348 2476970
gtalk: ma...@clipperz.com
skype: mbarulli
twitter: clipperz


 
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thomas blanchard  
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 More options Aug 28 2012, 4:42 am
From: thomas blanchard <thomasfp.blanch...@gmail.com>
Date: Tue, 28 Aug 2012 01:42:28 -0700 (PDT)
Local: Tues, Aug 28 2012 4:42 am
Subject: Re: [clipperz] Error when accessing a card

Hi Neil, Marco,

I'm not sure it's the same problem, but I have had a similar one with the
gamma version, where the card wasn't loading.

Opening the card with the beta version was working fine, so  saving it
again made it available in the gamma version.

Note: since it happened a while ago, it may have been the card in the beta
version that was corrupted, and opening it with the gamma corrected the
error.

Thomas

Le lundi 5 mars 2012 08:12:52 UTC, Marco Barulli a écrit :


 
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Marco Barulli  
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 More options Aug 28 2012, 6:16 am
From: Marco Barulli <ma...@clipperz.com>
Date: Tue, 28 Aug 2012 12:16:32 +0200
Local: Tues, Aug 28 2012 6:16 am
Subject: Re: [clipperz] Error when accessing a card
Thanks for the report Thomas.

We cannot yet rule out the fact that a corrupted card could happen in
the "gamma", but we keep investigating.

Best,
Marco

--
Support Clipperz, donate now!
http://www.clipperz.com/new_start_donations

Marco Barulli
http://marco.barulli.it
email: ma...@clipperz.com
mobile: +39 348 2476970
skype: mbarulli

On Tue, Aug 28, 2012 at 10:42 AM, thomas blanchard


 
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bytesofcode  
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 More options Nov 7 2012, 11:12 pm
From: bytesofcode <aaron.mci...@gmail.com>
Date: Wed, 7 Nov 2012 20:12:15 -0800 (PST)
Local: Wed, Nov 7 2012 11:12 pm
Subject: Re: [clipperz] Error when accessing a card

Marco,

I started receiving this on a single card over the past week or so. Nothing
to do? My offline copy is not as current as what the card contained.


 
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thomas blanchard  
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 More options Nov 8 2012, 12:28 am
From: thomas blanchard <thomasfp.blanch...@gmail.com>
Date: Thu, 8 Nov 2012 06:28:37 +0100
Local: Thurs, Nov 8 2012 12:28 am
Subject: Re: [clipperz] Error when accessing a card

Hi Aaron,

please try to access the same card via the beta version, make a minor
modification (to force the edit) and save, let us know if this solved the
problem.

Thomas

2012/11/8 bytesofcode <aaron.mci...@gmail.com>


 
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bytesofcode  
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 More options Nov 8 2012, 3:07 pm
From: bytesofcode <aaron.mci...@gmail.com>
Date: Thu, 8 Nov 2012 12:07:28 -0800 (PST)
Local: Thurs, Nov 8 2012 3:07 pm
Subject: Re: [clipperz] Error when accessing a card

Thanks for the note Thomas.

I was not and have not loaded the gamma version, I had only been using the
beta. I have tried to click and subsequently load the card from Chrome and
Safari on the beta version with no luck. I also tried the gamma version and
receive undefined once it is loaded. I am unable to cancel out of the card
at that time.

Any other thoughts or ideas?


 
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Marco Barulli  
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 More options Nov 20 2012, 5:34 am
From: Marco Barulli <ma...@clipperz.com>
Date: Tue, 20 Nov 2012 11:34:49 +0100
Local: Tues, Nov 20 2012 5:34 am
Subject: Re: [clipperz] Error when accessing a card
Hi Aaron,
my apologies for the delay in getting back to you.

There is only one option available ...
In order to recover your card, you should tell us a date you are sure
the card was not corrupted. Then we will give you instructions to
access a special instance of the application running on asnapshot of
the old database.
Unfortunately it is still a very manual and time consuming operation
(at least a couple of hours), but if there is no other way for you to
recover those data we'll be gladly do this.

Thanks for your patience and support,
best,
Marco

--
Support Clipperz, donate now!
http://www.clipperz.com/new_start_donations

Marco Barulli
http://marco.barulli.it
email: ma...@clipperz.com
mobile: +39 348 2476970
skype: mbarulli


 
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johnpus...@gmail.com  
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 More options Dec 14 2012, 6:24 pm
From: johnpus...@gmail.com
Date: Fri, 14 Dec 2012 15:24:42 -0800 (PST)
Local: Fri, Dec 14 2012 6:24 pm
Subject: Re: [clipperz] Error when accessing a card

Marco, I'm having the same problem. It happened on one card 2 weeks ago,
and I was able to restore the content. Now, it's happening on another card.
Who should I email? I'm pretty sure that recovering from 7 days ago would
work for me if you can make that happen. Thanks for the great work, but I
hope the bug can be worked out!

Thanks,
John Puskar


 
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Marco Barulli  
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 More options Dec 15 2012, 10:58 am
From: Marco Barulli <ma...@clipperz.com>
Date: Sat, 15 Dec 2012 16:58:35 +0100
Local: Sat, Dec 15 2012 10:58 am
Subject: Re: [clipperz] Error when accessing a card
Hi John,
sorry for your troubles with Clipperz ...
We can certainly setup a one week old instance for you in order to
recover the content of the corrupted cards.
Just get in touch with Giulio (giulio.cesare at clipperz.com)

However the good news is that after almost 2 years we have eventually
found the cause for card corruption. We are testing the patched
version of Clipperz and it will be deployed in few days.
Corrupted cards will become a thing of the past! :)

Thanks for your patience,
best,
Marco
--
Support Clipperz, donate now!
http://www.clipperz.com/new_start_donations

Marco Barulli
http://marco.barulli.it
email: ma...@clipperz.com
mobile: +39 348 2476970
skype: mbarulli


 
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