Warranty on our Samsung Chromebooks

[Beth Koenig]

I have had issues with the "b" key since I received my chromebook. At first I though it was due to not being used to the keyboard. But it is still not registering the key about half the time even when I press hard.

What should I do?

Thanks,

Beth Koenig
bet...@gmail.com
(714) 699-DEAF (3323)
Deaf Blind Services Specialist
Executive Director
Orange County Deaf Advocacy Center
1525 Durant Street 303
Santa Ana, CA 92706
http://www.deafadvocacy.org
Health, safety, and productivity are the cornerstones of independence. At the Orange County Deaf Advocacy Center we provide the training and services necessary for the deaf and disabled to achieve equality and independence in all areas of life.

[Gary Morin]

Hi, Beth - I had issues with my apostrophe key, but once i changed the keyboard from international to American (i think those were the options), the apostrophe worked just fine.  could be that - 

--
Gary

Gary M. Morin
(301) 980-9649 Cell and Text Messaging

[Daniel Crone]

Just curious why people now-a-days say they have, 'issues' with
something instead of problems.

On 04/14/2013 10:25 AM, Beth Koenig wrote:
> I have had issues with the "b" key since I received my chromebook. At
> first I though it was due to not being used to the keyboard. But it is
> still not registering the key about half the time even when I press hard.
> What should I do?
> Thanks,
> Beth Koenig

> bet...@gmail.com <mailto:bet...@gmail.com>

[Andrea Munoz]

"Issues"sounds softer. Quicker to fix. Problems may hang around awhile!

[Wil James]

Welcome to the age of political correctness my friend. Nothing is ever a problem anymore, an issue is a nice way of saying problem. Personally, it is what it is: a problem.

Sent from Wil's iPhone 4S
----------
E-mail or iMessage: w...@wilanddenise.com
Twitter: wiljames
zellow: wilcjames

[Gary Morin]

I'm in agreement with James - if we're supposed to go 'plain language', call it what it is.  The difference, to me, is that the problem isn't mine, it's theirs.  I may have an 'issue' with it (my emotional response), but the situation is because of a problem or fault in the design, system, implementation, etc. - i.e., in their product.

[Beth Koenig]

I'm an advocate so I use the language that seem to work best for the given situation. It's not software in this case. All the other keys work fine and are very responsive. I use the 'b' key all the time and this issue is really causing me problems. I would like to fix it. I don't like the idea of sending something back for one key but it's interfering with my work and my ability to use the computer. I'm used to working around software issues but I don't think that hardware issues should get in the way. The 'b' key works correctly on everyone else's machine, right?

Thanks,

Beth Koenig

bet...@gmail.com
(714) 699-DEAF (3323)
Deaf Blind Services Specialist
Executive Director
Orange County Deaf Advocacy Center
1525 Durant Street 303
Santa Ana, CA 92706
http://www.deafadvocacy.org
Health, safety, and productivity are the cornerstones of independence. At the Orange County Deaf Advocacy Center we provide the training and services necessary for the deaf and disabled to achieve equality and independence in all areas of life.

[Daniel Crone]

I hate political correctness. People are afraid to speak the truth.

[Daria]

I don't think that discussions about being PC exactly fit with this subject line. Somewhat off-topic isn't it? Since the subject line ask about warranty does anyone know if there is a warranty on these and what it is if there is one?
Thanks

Sent from my iPhone

[William James]

I have not heard one way or the other about warranty for our Chromebooks.  Maybe someone can get back to us on that one.

Written from my Chromebook