Server was unable to process request. Authentication failed on Admin and not on Inventory

[Coby]

Hello,

Getting this error when trying to ping using the Admin WSDL

https://api.channeladvisor.com/ChannelAdvisorAPI/v7/OrderService.asmx?WSDL

Same dev token & pwd with no issue when using the Inventory Services WSDL 

https://api.channeladvisor.com/ChannelAdvisorAPI/v7/InventoryService.asmx?WSDL

Any idea why we get it ?

Thank you

Coby

[[CA] Marshall McClure]

I called the Ping method on a few different services in V7 and was
unable to reproduce the error. Does it consistently fail on that one
particular service?

On Jun 17, 6:40 pm, Coby <c...@4psite.com> wrote:
> Hello,

> Getting this error when trying to ping using the Admin WSDLhttps://api.channeladvisor.com/ChannelAdvisorAPI/v7/OrderService.asmx...
> Same dev token & pwd with no issue when using the Inventory Services WSDLhttps://api.channeladvisor.com/ChannelAdvisorAPI/v7/InventoryService....

[Coby]

thank you - tried 10 times and eventually got it

any idea why it will not work every time ? is it a load issue ?

[Adam Scholfield]

I am getting this as well, intermittently as well.

yesterday the admin service was working. this morning around 8:30 MST it stopped working, then at 10AM MST it came back up and started working correctly. now it's down again.

[[CA] Marshall McClure]

Upon further testing I did manage to expose some intermittent bad
behavior. It could be load, or perhaps one of our servers is in a bad
state. I have notified our operations team to investigate.

[[CA] Marshall McClure]

Our ops team has taken action, and the API seems to be responding more
consistently. Coby, Adam, do things look better for you now?


On Jun 18, 3:04 pm, "[CA] Marshall McClure"

[Steve Drees]

> Upon further testing I did manage to expose some intermittent bad behavior. It could be load, or perhaps one of our
> servers is in a bad state. I have notified our operations team to investigate.

Must be in Wisconsin.

[Adam Scholfield]

it came up for a few minutes but now it's down again.

[[CA] Marshall McClure]

That's strange. I am very consistently getting successful responses,
with response times mostly under 50ms.

[Adam Scholfield]

on the integration that i am working on i am consistently getting "Server was unable to process request. Authentication/Authorization failed." errors on the SOAP object as a result of the "GetAuthorizationList" function, i have triple checked my credentials that i am passing and they all look ok.

the strange thing is that every now and then i refresh the service and it returns normally but then i do it ~30 seconds later and it's back down.

[Adam Scholfield]

i am still getting the error from the CA web service, is there a way i can validate the credentials i am passing in? i don't think it's that but i am not sure what to troubleshoot. 

this morning i refreshed my SOAP service references, deleted access to the account that i am using for my develper key so that i could test requesting access again to see if that was it and i can't even use the request access call because it's erring out before the call is made.

[Mike Calvert]

I am also getting this error.  We are currently only able to get about 1-2 calls in a day