Hi BNMers, Can anyone give me some advice on how to deal with a difficult situation?
Last night I walked into Solutions inc in Brighton and bought a Macbook Pro. Or so I thought.
Having got the laptop home and started it up, I realized I'd been given a old model. I can understand how they made the mistake as it looks almost identical, is priced almost identically, and has almost identical packaging. The receipt shows that I bought the old model - but still, it was the store's fault, as I clearly asked for the newer Pro model. So I went straight back in there this morning and asked to swap it for the newer model and pay the small excess (the old one was £850 and the new one is £900).
Sounds reasonable? They wouldn't take it back. They are saying they don't legally have to take it back as I have opened the box, but in this case they will charge me a restocking fee (£50), plus the excess (approx £50) to give me the newer Macbook Pro. (Note: they aren't offering me a refund, period).
They are also being really unpleasant, saying that if I take them to court they will win because "They've never lost a case at small claims court". The manager, Daniel, wouldn't even give me his surname. He also refused to give me the firstname or surname of the sales assistant who sold me the laptop (I suspect it may have been the sales assistant's first day or something because he was having trouble with the till and didn't know much about the stock).
So, my question is what do I do now? Do I take it back and pay the restocking fee (etc)? Or do I hang onto a computer that I don't want, and go through the tiresome process of taking them to small claims court?
This is really frustrating - any advice would be deeply appreciated!
On Thu, Jun 18, 2009 at 12:46 PM, Harry<harr...@gmail.com> wrote: > Hi BNMers, > Can anyone give me some advice on how to deal with a difficult situation?
> Last night I walked into Solutions inc in Brighton and bought a Macbook Pro. > Or so I thought.
> Having got the laptop home and started it up, I realized I'd been given a > old model. I can understand how they made the mistake as it looks almost > identical, is priced almost identically, and has almost identical packaging. > The receipt shows that I bought the old model - but still, it was the > store's fault, as I clearly asked for the newer Pro model. So I went > straight back in there this morning and asked to swap it for the newer model > and pay the small excess (the old one was £850 and the new one is £900).
> Sounds reasonable? They wouldn't take it back. They are saying they don't > legally have to take it back as I have opened the box, but in this case they > will charge me a restocking fee (£50), plus the excess (approx £50) to give > me the newer Macbook Pro. (Note: they aren't offering me a refund, period).
> They are also being really unpleasant, saying that if I take them to court > they will win because "They've never lost a case at small claims court". The > manager, Daniel, wouldn't even give me his surname. He also refused to give > me the firstname or surname of the sales assistant who sold me the laptop (I > suspect it may have been the sales assistant's first day or something > because he was having trouble with the till and didn't know much about the > stock).
> So, my question is what do I do now? Do I take it back and pay the > restocking fee (etc)? Or do I hang onto a computer that I don't want, and go > through the tiresome process of taking them to small claims court?
> This is really frustrating - any advice would be deeply appreciated!
Wowzers. I suppose it's a good thing there's a real Apple Store opening up here imminently then. Maybe you can get someone in Apple to put the squeeze on them? Wouldn't say it's particularly likely to happen, though.
Other than that, did you pay on credit card? If I paid on Amex, I'd just ask them to take the money back. Some other cards have guarantee periods too, I guess.
> Hi BNMers, > Can anyone give me some advice on how to deal with a difficult > situation?
> Last night I walked into Solutions inc in Brighton and bought a > Macbook Pro. > Or so I thought.
> Having got the laptop home and started it up, I realized I'd been > given a > old model. I can understand how they made the mistake as it looks > almost > identical, is priced almost identically, and has almost identical > packaging. > The receipt shows that I bought the old model - but still, it was the > store's fault, as I clearly asked for the newer Pro model. So I went > straight back in there this morning and asked to swap it for the > newer model > and pay the small excess (the old one was £850 and the new one is > £900).
> Sounds reasonable? They wouldn't take it back. They are saying they > don't > legally have to take it back as I have opened the box, but in this > case they > will charge me a restocking fee (£50), plus the excess (approx £50) > to give > me the newer Macbook Pro. (Note: they aren't offering me a refund, > period).
> They are also being really unpleasant, saying that if I take them to > court > they will win because "They've never lost a case at small claims > court". The > manager, Daniel, wouldn't even give me his surname. He also refused > to give > me the firstname or surname of the sales assistant who sold me the > laptop (I > suspect it may have been the sales assistant's first day or something > because he was having trouble with the till and didn't know much > about the > stock).
> So, my question is what do I do now? Do I take it back and pay the > restocking fee (etc)? Or do I hang onto a computer that I don't > want, and go > through the tiresome process of taking them to small claims court?
> This is really frustrating - any advice would be deeply appreciated!
> Someone said it here befoire - Solutions inc create problems.
> On Thu, Jun 18, 2009 at 12:46 PM, Harry<harr...@gmail.com> wrote: > > Hi BNMers, > > Can anyone give me some advice on how to deal with a difficult situation?
> > Last night I walked into Solutions inc in Brighton and bought a Macbook > Pro. > > Or so I thought.
> > Having got the laptop home and started it up, I realized I'd been given a > > old model. I can understand how they made the mistake as it looks almost > > identical, is priced almost identically, and has almost identical > packaging. > > The receipt shows that I bought the old model - but still, it was the > > store's fault, as I clearly asked for the newer Pro model. So I went > > straight back in there this morning and asked to swap it for the newer > model > > and pay the small excess (the old one was £850 and the new one is £900).
> > Sounds reasonable? They wouldn't take it back. They are saying they don't > > legally have to take it back as I have opened the box, but in this case > they > > will charge me a restocking fee (£50), plus the excess (approx £50) to > give > > me the newer Macbook Pro. (Note: they aren't offering me a refund, > period).
> > They are also being really unpleasant, saying that if I take them to > court > > they will win because "They've never lost a case at small claims court". > The > > manager, Daniel, wouldn't even give me his surname. He also refused to > give > > me the firstname or surname of the sales assistant who sold me the laptop > (I > > suspect it may have been the sales assistant's first day or something > > because he was having trouble with the till and didn't know much about > the > > stock).
> > So, my question is what do I do now? Do I take it back and pay the > > restocking fee (etc)? Or do I hang onto a computer that I don't want, and > go > > through the tiresome process of taking them to small claims court?
> > This is really frustrating - any advice would be deeply appreciated!
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[mailto:bnmlist-boun...@brightonnewmedia.org] On Behalf Of Harry Sent: 18 June 2009 12:46 To: Brighton New Media Subject: [BNM] Just been missold a macbook instead of macbook pro bysolutions inc. Any advice?
Hi BNMers, Can anyone give me some advice on how to deal with a difficult situation?
Last night I walked into Solutions inc in Brighton and bought a Macbook Pro. Or so I thought.
Having got the laptop home and started it up, I realized I'd been given a old model. I can understand how they made the mistake as it looks almost identical, is priced almost identically, and has almost identical packaging. The receipt shows that I bought the old model - but still, it was the store's fault, as I clearly asked for the newer Pro model. So I went straight back in there this morning and asked to swap it for the newer model and pay the small excess (the old one was £850 and the new one is £900).
Sounds reasonable? They wouldn't take it back. They are saying they don't legally have to take it back as I have opened the box, but in this case they will charge me a restocking fee (£50), plus the excess (approx £50) to give me the newer Macbook Pro. (Note: they aren't offering me a refund, period).
They are also being really unpleasant, saying that if I take them to court they will win because "They've never lost a case at small claims court". The manager, Daniel, wouldn't even give me his surname. He also refused to give me the firstname or surname of the sales assistant who sold me the laptop (I suspect it may have been the sales assistant's first day or something because he was having trouble with the till and didn't know much about the stock).
So, my question is what do I do now? Do I take it back and pay the restocking fee (etc)? Or do I hang onto a computer that I don't want, and go through the tiresome process of taking them to small claims court?
This is really frustrating - any advice would be deeply appreciated!
threaten to start a facebook group against them, beginning with an invitation to the various media lists you belong to, to join... slash their tyres. Michael
On 18 Jun 2009, at 12:50, Joe Aliferis wrote:
> how about you tell them you won't bother taking them to court but you > will start a movement to boycott their store in local on-line groups
> we could probably muster up quite a bit of support
> How about everyone on the list emailing them - if you think that would > help.
> May make them think twice about lost future business...though not sure if > it > is allowed for the BNM list to be used in this way?
> Matt
> -----Original Message----- > From: bnmlist-boun...@brightonnewmedia.org > [mailto:bnmlist-boun...@brightonnewmedia.org] On Behalf Of Harry > Sent: 18 June 2009 12:46 > To: Brighton New Media > Subject: [BNM] Just been missold a macbook instead of macbook pro > bysolutions inc. Any advice?
> Hi BNMers, > Can anyone give me some advice on how to deal with a difficult situation?
> Last night I walked into Solutions inc in Brighton and bought a Macbook > Pro. > Or so I thought.
> Having got the laptop home and started it up, I realized I'd been given a > old model. I can understand how they made the mistake as it looks almost > identical, is priced almost identically, and has almost identical > packaging. > The receipt shows that I bought the old model - but still, it was the > store's fault, as I clearly asked for the newer Pro model. So I went > straight back in there this morning and asked to swap it for the newer > model > and pay the small excess (the old one was £850 and the new one is £900).
> Sounds reasonable? They wouldn't take it back. They are saying they don't > legally have to take it back as I have opened the box, but in this case > they > will charge me a restocking fee (£50), plus the excess (approx £50) to give > me the newer Macbook Pro. (Note: they aren't offering me a refund, period).
> They are also being really unpleasant, saying that if I take them to court > they will win because "They've never lost a case at small claims court". > The > manager, Daniel, wouldn't even give me his surname. He also refused to give > me the firstname or surname of the sales assistant who sold me the laptop > (I > suspect it may have been the sales assistant's first day or something > because he was having trouble with the till and didn't know much about the > stock).
> So, my question is what do I do now? Do I take it back and pay the > restocking fee (etc)? Or do I hang onto a computer that I don't want, and > go > through the tiresome process of taking them to small claims court?
> This is really frustrating - any advice would be deeply appreciated!
> threaten to start a facebook group against them, beginning with an > invitation to the various media lists you belong to, to join... > slash their tyres. > Michael
> On 18 Jun 2009, at 12:50, Joe Aliferis wrote:
>> how about you tell them you won't bother taking them to court but you >> will start a movement to boycott their store in local on-line groups
>> we could probably muster up quite a bit of support
Oh man, I can rant for Britain about Solutions Inc! Further to our conversation on Twitter it might also be worth firing off an email to John Parvin who is the MD - I'd hazard a guess that his email is john.par...@solutions-inc.co.uk
Fanchants.com<Mich...@fanchants.com> wrote: > threaten to start a facebook group against them, beginning with an > invitation to the various media lists you belong to, to join... > slash their tyres. > Michael
> On 18 Jun 2009, at 12:50, Joe Aliferis wrote:
>> how about you tell them you won't bother taking them to court but you >> will start a movement to boycott their store in local on-line groups
>> we could probably muster up quite a bit of support
Sale of Goods Act says the goods must be as described.
If they described the goods as MacBook Pro then you can get a full refund (which is what I would do now rather than trade up and continue to give them your business)
You need to be able to prove their description though - this is your word against theirs unless you have witnesses.
----- Original Message ----- From: "Harry" <harr...@gmail.com> To: "Brighton New Media" <bnml...@brightonnewmedia.org> Sent: Thursday, June 18, 2009 12:46 PM Subject: [BNM] Just been missold a macbook instead of macbook pro
bysolutions inc. Any advice?
Hi BNMers, Can anyone give me some advice on how to deal with a difficult situation?
Last night I walked into Solutions inc in Brighton and bought a Macbook Pro. Or so I thought.
Having got the laptop home and started it up, I realized I'd been given a old model. I can understand how they made the mistake as it looks almost identical, is priced almost identically, and has almost identical packaging. The receipt shows that I bought the old model - but still, it was the store's fault, as I clearly asked for the newer Pro model. So I went straight back in there this morning and asked to swap it for the newer model and pay the small excess (the old one was £850 and the new one is £900).
Sounds reasonable? They wouldn't take it back. They are saying they don't legally have to take it back as I have opened the box, but in this case they will charge me a restocking fee (£50), plus the excess (approx £50) to give me the newer Macbook Pro. (Note: they aren't offering me a refund, period).
They are also being really unpleasant, saying that if I take them to court they will win because "They've never lost a case at small claims court". The manager, Daniel, wouldn't even give me his surname. He also refused to give me the firstname or surname of the sales assistant who sold me the laptop (I suspect it may have been the sales assistant's first day or something because he was having trouble with the till and didn't know much about the stock).
So, my question is what do I do now? Do I take it back and pay the restocking fee (etc)? Or do I hang onto a computer that I don't want, and go through the tiresome process of taking them to small claims court?
This is really frustrating - any advice would be deeply appreciated!
I think legally you have 14 days to return the item for a refund with Solutions under their "Returning Unwanted Goods" policy. Have a look at the receipt they gave you. So long as the item is returned 'as unopened' and 'as unused'. Could you safely repackage it all to appear to be 'as' unopened and used? Good luckRob
--- On Thu, 18/6/09, Wayne Douglas <wa...@codingvista.com> wrote:
From: Wayne Douglas <wa...@codingvista.com> Subject: Re: [BNM] Just been missold a macbook instead of macbook pro by solutions inc. Any advice? To: "Brighton New Media" <bnml...@brightonnewmedia.org> Date: Thursday, 18 June, 2009, 12:47 PM
Someone said it here befoire - Solutions inc create problems.
On Thu, Jun 18, 2009 at 12:46 PM, Harry<harr...@gmail.com> wrote: > Hi BNMers, > Can anyone give me some advice on how to deal with a difficult situation?
> Last night I walked into Solutions inc in Brighton and bought a Macbook Pro. > Or so I thought.
> Having got the laptop home and started it up, I realized I'd been given a > old model. I can understand how they made the mistake as it looks almost > identical, is priced almost identically, and has almost identical packaging. > The receipt shows that I bought the old model - but still, it was the > store's fault, as I clearly asked for the newer Pro model. So I went > straight back in there this morning and asked to swap it for the newer model > and pay the small excess (the old one was £850 and the new one is £900).
> Sounds reasonable? They wouldn't take it back. They are saying they don't > legally have to take it back as I have opened the box, but in this case they > will charge me a restocking fee (£50), plus the excess (approx £50) to give > me the newer Macbook Pro. (Note: they aren't offering me a refund, period).
> They are also being really unpleasant, saying that if I take them to court > they will win because "They've never lost a case at small claims court". The > manager, Daniel, wouldn't even give me his surname. He also refused to give > me the firstname or surname of the sales assistant who sold me the laptop (I > suspect it may have been the sales assistant's first day or something > because he was having trouble with the till and didn't know much about the > stock).
> So, my question is what do I do now? Do I take it back and pay the > restocking fee (etc)? Or do I hang onto a computer that I don't want, and go > through the tiresome process of taking them to small claims court?
> This is really frustrating - any advice would be deeply appreciated!
They are on twitter: @solutions_incMatt suggests the MD's email address is probably john.par...@solutions-inc.co.uk There's also info@*solutions*-*inc*.*co*.*uk*
I still dont know whether to take it back and pay the restocking fee in the morning and *then* pursue this thing, or to hang onto the device. Any advice on that? --
[mailto:bnmlist-boun...@brightonnewmedia.org] On Behalf Of Harry Sent: 18 June 2009 13:03 To: Brighton New Media Subject: Re: [BNM] Just been missold a macbook instead of macbook pro bysolutions inc. Any advice?
They are on twitter: @solutions_incMatt suggests the MD's email address is probably john.par...@solutions-inc.co.uk There's also info@*solutions*-*inc*.*co*.*uk*
I still dont know whether to take it back and pay the restocking fee in the morning and *then* pursue this thing, or to hang onto the device. Any advice on that? --
On Thu, Jun 18, 2009 at 1:02 PM, Harry<harr...@gmail.com> wrote: > They are on twitter: @solutions_incMatt suggests the MD's email address is > probably john.par...@solutions-inc.co.uk > There's also info@*solutions*-*inc*.*co*.*uk*
> I still dont know whether to take it back and pay the restocking fee in the > morning and *then* pursue this thing, or to hang onto the device. Any advice > on that? > --
Harry wrote: > Hi BNMers, > Can anyone give me some advice on how to deal with a difficult situation?
Under the sale of goods act, this is your second statutory right
It is what you expected?
Secondly, if you have bought something on the basis of the seller’s description or a sample, you should expect the item to conform exactly to that description or sample. If it does not, you have the right to reject the goods, demand a full refund and possibly claim damages. This is still the case even where you have selected or examined the items for yourself before buying them.
I was thinking of buying some stuff off them this weekend. Fat chance now. One happy customer tells 2 - 3 people . One pissed off customer tells everyone they can.
James
On 18/06/2009 12:58, "Mat Walker" <li...@four0four.net> wrote:
> Oh man, I can rant for Britain about Solutions Inc! Further to our > conversation on Twitter it might also be worth firing off an email to > John Parvin who is the MD - I'd hazard a guess that his email is > john.par...@solutions-inc.co.uk
> I was thinking of buying some stuff off them this weekend. Fat chance now. > One happy customer tells 2 - 3 people . One pissed off customer tells > everyone they can.
> James
Cancom (Queens Road) on the other hand are very pleasant local Apple resellers.
Word is you guys miss-sell Macs and then cause a relations disaster when requested to fix the miss-sell. I won't be using your services based on your extremely poor customer service and short sightedness - nor will anyone I know.
Cline<jamesalpha...@googlemail.com> wrote: > It is very short sighted of them .
> I was thinking of buying some stuff off them this weekend. Fat chance now. > One happy customer tells 2 - 3 people . One pissed off customer tells > everyone they can.
> James
> On 18/06/2009 12:58, "Mat Walker" <li...@four0four.net> wrote:
>> Oh man, I can rant for Britain about Solutions Inc! Further to our >> conversation on Twitter it might also be worth firing off an email to >> John Parvin who is the MD - I'd hazard a guess that his email is >> john.par...@solutions-inc.co.uk
> Word is you guys miss-sell Macs and then cause a relations disaster > when requested to fix the miss-sell. I won't be using your services > based on your extremely poor customer service and short sightedness - > nor will anyone I know.
> not much admitedly - I may have tired myself out on the MPs blast earlier!
> On Thu, Jun 18, 2009 at 1:06 PM, James > Cline<jamesalpha...@googlemail.com> wrote:
>> It is very short sighted of them .
>> I was thinking of buying some stuff off them this weekend. Fat chance now. >> One happy customer tells 2 - 3 people . One pissed off customer tells >> everyone they can.
>> James
>> On 18/06/2009 12:58, "Mat Walker" <li...@four0four.net> wrote:
>>> Oh man, I can rant for Britain about Solutions Inc! Further to our >>> conversation on Twitter it might also be worth firing off an email to >>> John Parvin who is the MD - I'd hazard a guess that his email is >>> john.par...@solutions-inc.co.uk
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