WRT Dell trashing their own reputation by offshoring support to India [Was: Justify your existence] - bostonlinuxandunix

The old Google Groups will be going away soon, but your browser is incompatible with the new version.
Message from discussion WRT Dell trashing their own reputation by offshoring support to India [Was: Justify your existence]
View parsed - Show only message text
Received-SPF: pass (google.com: domain of discuss-bounces+bostonlinuxandunix+garchive-35908=googlegroups....@blu.org designates 216.235.254.231 as permitted sender) client-ip=216.235.254.231;
Message-ID: <4EEDE824.6050505@blu.org>
Date: Sun, 18 Dec 2011 08:18:28 -0500
From: Jerry Feldman <g...@blu.org>
Organization: Boston Linux and Unix
User-Agent: Mozilla/5.0 (X11; Linux x86_64;
	rv:8.0) Gecko/20111115 Thunderbird/8.0
MIME-Version: 1.0
To: disc...@blu.org
References: <mailman.114.1324047185.1858.discuss@blu.org>
	<84b292c3fa061bed67bed3b844759f4b.squir...@webmail.ci.net>
	<4EECA9EB.1080...@blu.org> <4EECC983.3020...@arlsoft.com>
	<4EECEAF7.6040...@blu.org>
	<f575d3231adb66e20c95be3999b23b8b.squirrel@localhost>
	<39E6EE31-9DBD-4574-B57A-E04D95488...@gmail.com>
In-Reply-To: <39E6EE31-9DBD-4574-B57A-E04D95488...@gmail.com>
Subject: Re: [Discuss] WRT Dell trashing their own reputation by offshoring
 support to India [Was: Justify your existence]
Precedence: list
Content-Type: multipart/mixed; boundary="===============0185503413=="
Sender: discuss-bounces+bostonlinuxandunix+garchive-35908=googlegroups....@blu.org
Errors-To: discuss-bounces+bostonlinuxandunix+garchive-35908=googlegroups....@blu.org

This is an OpenPGP/MIME signed message (RFC 2440 and 3156)
--===============0185503413==
Content-Type: multipart/signed; micalg=pgp-sha1;
 protocol="application/pgp-signature";
 boundary="------------enig7B6A0D9AA1618980C147FE8A"

This is an OpenPGP/MIME signed message (RFC 2440 and 3156)
--------------enig7B6A0D9AA1618980C147FE8A
Content-Type: text/plain; charset=ISO-8859-1
Content-Transfer-Encoding: quoted-printable

On 12/17/2011 05:01 PM, Kyle Leslie wrote:
> At my last job it was an all Dell shop. It was extremely frustrating de=
aling with the script. We eventually got to the point if we knew the issu=
e and needed a part replaced (mostly hard drives) we figured out what cod=
es or errors to tell them that was wrong to speed the process of getting =
a part.=20
>
> It was always extremely frustrating to answer various useless questions=
 to "fix" something that I knew needed to be replaced anyways.=20
>
> I hated having to call Dells support but I will say this once you get t=
hrough the garbage they are good about replacing your equipment.=20
>
Several years ago, Boston User Groups bought 2 Dell servers (one for the
BLU). I had lobbied for something else, but they got a pretty good deal.
However both BUG and the BLU had similar failures. The BUG machine had
its RAID5 controller fail. The BLU had a dual simultaneous disk failure.
IMHO, Dell is an experienced seller of desktop and laptop computers, but
I don't think their servers are the same quality as some other
companies. Dan Stolts, who owns Bay State Integrated Technology has a
number of Dell servers that perform well for them.

--=20
Jerry Feldman <g...@blu.org>
Boston Linux and Unix
PGP key id:3BC1EB90=20
PGP Key fingerprint: 49E2 C52A FC5A A31F 8D66  C0AF 7CEA 30FC 3BC1 EB90



--------------enig7B6A0D9AA1618980C147FE8A--

--===============0185503413==
Content-Type: text/plain; charset="us-ascii"
MIME-Version: 1.0
Content-Transfer-Encoding: 7bit
Content-Disposition: inline

_______________________________________________
Discuss mailing list
Disc...@blu.org
http://lists.blu.org/mailman/listinfo/discuss

--===============0185503413==--
Create a group - Google Groups - Google Home - Terms of Service - Privacy Policy
Account Options
