the latest "claim" is that it will be fixed by 10:15
I hope customers rip IBM apart at Share and at the z/OS expo for this web IBMLINK nonsense.
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rip IBM apart at Share and at the z/OS expo for this web IBMLINK nonsense.
I don't see what SHARE/Expo has to do with it. This is bread and butter 'bidness'. Services offered, services not rendered...unfortunately it's tied in to the support contract. So non-payment could lead to termination of 'all support'.
In the past branch and account managers would assume the role of customer advocate. I guess in the new age another 'lost function' 'cause nobody wanted to support it and it cost money?
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> -----Original Message----- > From: IBM Mainframe Discussion List On Behalf Of Ed Finnell
> I don't see what SHARE/Expo has to do with it. This is bread > and butter > 'bidness'. Services offered, services not > rendered...unfortunately it's tied > in to the support contract. So non-payment could lead to > termination of 'all support'.
Seems that once upon a time access to IBMLINK was an extra-cost option called SoftwareXcel Extended. Is that no longer true?
-jc-
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> -----Original Message----- > From: IBM Mainframe Discussion List On Behalf Of Robert Justice
> something has to be done, because this is absurd.
I think it passed "absurd" last week.
Perhaps someone envisions this possible future scenario:
Support: "We've had zero problem reports for the last quarter."
Management: "Nobody has tried to use the service for the last quarter."
Support: "And your point is......?"
-jc-
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Seems that once upon a time access to IBMLINK was an extra-cost option called SoftwareXcel Extended. Is that no longer true?
Yeah, but with long term service contracts it all gets lumped together.
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> -----Original Message----- > From: IBM Mainframe Discussion List On Behalf Of Ed Finnell
> Seems that once upon a time access to IBMLINK was an > extra-cost option called SoftwareXcel Extended. Is that no > longer true?
> Yeah, but with long term service contracts it all gets lumped > together.
In that case, non-availability of part of the contracted service would constitute "breach of contract", wouldn't it?
-jc-
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On 11 Jun 2007 06:40:54 -0700, in bit.listserv.ibm-main (Message-ID:<d54.aaccb4b.339ea...@aol.com>)
Efinnel...@ibm-main.lst wrote: >In a message dated 6/11/2007 8:25:48 A.M. Central Daylight >Time, >just...@PEOPLEPC.COM writes:
>rip IBM apart at Share and at the z/OS expo for this web >IBMLINK nonsense.
>I don't see what SHARE/Expo has to do with it. This is >bread and butter >'bidness'. Services offered, services not >rendered...unfortunately it's tied in to the support >contract. So non-payment could lead to termination of >'all support'.
"To win in a bureaucracy, make your problem their problem."
Rather than just opening sev 1s whenever IBMLINK is down, perhaps you should call the hotline and ask the people there to do whatever you were trying to do. Maybe when IBM sees the costs involved in staffing the hotline, they'll improve IBMLINK service (and/or bring back the 3270 interface). Of course, we have to face the possibility that they'll instead drop the hotline.
-- I cannot receive mail at the address this was sent from. To reply directly, send to ar23hur "at" intergate "dot" com
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Management: "Nobody has tried to use the service for the last quarter."
Support: "And your point is......?"
What was the old film where the inmates are freed and are charged with running the town? Zero Mostell comes to mind...but it's really foggy and the dew point is rising.
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In that case, non-availability of part of the contracted service would constitute "breach of contract", wouldn't it?
Yeah, but it varies from state to state. CE's still come when called, parts get replaced, etc...guess eventually the suits will get involved.
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> In a message dated 6/11/2007 8:25:48 A.M. Central Daylight Time, > just...@PEOPLEPC.COM writes:
> rip IBM apart at Share and at the z/OS expo for this web > IBMLINK nonsense.
> I don't see what SHARE/Expo has to do with it. This is bread and > butter > 'bidness'. Services offered, services not rendered...unfortunately > it's tied > in to the support contract. So non-payment could lead to > termination of 'all > support'.
> In the past branch and account managers would assume the role of > customer > advocate. I guess in the new age another 'lost function' 'cause > nobody wanted to > support it and it cost money?
Ed:
Have you (and other asked for a duty manager? This just rises visibility usually doesn't fix the issue. Once in a while he (or she) can step in and slap some knuckles. But in cases (probably ) like this visibility is the one of the real issues, IMO.
Ed
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Have you (and other asked for a duty manager? This just rises visibility usually doesn't fix the issue. Once in a while he (or she) can step in and slap some knuckles. But in cases (probably ) like
Usually get adequate response from support. It's more of a technology architecture issue. Stuff keeps breaking, availability is horrible, response time is sporadic and has been for months.
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>>something has to be done, because this is absurd.
>I think it passed "absurd" last week.
>Perhaps someone envisions this possible future scenario:
>Support: "We've had zero problem reports for the last quarter."
>Management: "Nobody has tried to use the service for the last quarter."
>Support: "And your point is......?"
------------------------<unsnip>-------------------- Far beyond absurd; try ludicrous. Doesn't this fall under the category of Theft By Deception? Collecting fees for services NOT rendered?
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oh yes, as I do with all ibmlink outages, I have sent this latest issue on to our IBM rep in-house here, and last time IBMLINK suffered outage problems I received an email reply from the SoftwareExcel Manager
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