End user cannot move past Adobe Flash Player Settings

[Crawford Rainwater]

Folks:

Have a client test driving BBB v0.80 (beta 4 on the server) who cannot get past the initial "Adobe Flash Player Settings" dialogue box where one should be able to click "Allow" or "Deny". The end user can tab to either button and the "?" one, but hitting "Enter" or "Esc" will not select such. The user has to kill the tab or browser as well since it is "stuck here" situation. Eventually Adobe Flash will crash on the browser as well I noticed.

This is on an Ubuntu 11.10 system using both Firefox (v12 I think), Chrome browsers (latest version from the Ubuntu PPA for the version), or Opera (latest downloaded). Adobe Flash is v11.2.202.223ubuntu0.11.10.4 as well. I believe this is a 64-bit system as well.

Thoughts, comments, and/or suggestions are welcomed. Thanks in advance.

Also to note, I receive this list in Digest format. Pardon any delays in responding in advance.

--- Crawford

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[Crawford Rainwater]

Forgot to add, I can provide a screen shot upon request in case folks are wondering where this user is getting "stuck" at as well.

--- Crawford

[Fred Dixon]

Hi Crawford,

It's a known Flash issue for Ubuntu.  I did some Googling and found the following link for you:

   http://helpforlinux.blogspot.ca/2009/11/i-cannot-click-on-flash-in-ubuntu.html 

Let us know if the above gets you going.

Regards,... Fred

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BigBlueButton Developer

http://bigbluebutton.org/
http://code.google.com/p/bigbluebutton

BigBlueButton on twitter: @bigbluebutton

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[Dion Gouws]

You have to go to adobe global settings manager or shall I say the client. Then enter the bbb address you are using in the website privacy panel, here: http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager06.html

The select always allow. That should take care of it.

On Mon, Apr 30, 2012 at 4:32 PM, Crawford Rainwater <crawford....@linux-etc.com> wrote:

[Crawford Rainwater]

Fred:

Thanks. Will advise the client on this and report back if there are
any further issues.

--- Crawford

The Linux ETC Company
10121 Yates Court
Westminster, CO 80031 USA
voice: +1.303.604.2550
web: http://www.linux-etc.com

Please do not print this email unless it is absolutely necessary. Be
friendly to the environment by saving paper.

On Apr 30, 2:41 pm, Fred Dixon <ffdi...@gmail.com> wrote:
> Hi Crawford,
>
> It's a known Flash issue for Ubuntu.  I did some Googling and found the
> following link for you:
>

> http://helpforlinux.blogspot.ca/2009/11/i-cannot-click-on-flash-in-ub...

>
> Let us know if the above gets you going.
>
> Regards,... Fred
> --

> BigBlueButton Developerhttp://bigbluebutton.org/http://code.google.com/p/bigbluebutton

[Crawford Rainwater]

Fred:

This idea seems to work only if one has nspluginwrapper installed
which is not the case here.

--- Crawford

On May 1, 6:41 am, Crawford Rainwater <crawford.rainwa...@linux-

[Crawford Rainwater]

Dion:

Seems that this might be the proper path, save the user cannot enter
the BBB web site URLs. Additional thoughts and input here would be
appreciated.

Thanks in advance.

--- Crawford

On Apr 30, 3:21 pm, Dion Gouws <diongo...@gmail.com> wrote:
> You have to go to adobe global settings manager or shall I say the client.
> Then enter the bbb address you are using in the website privacy panel,

> here:http://www.macromedia.com/support/documentation/en/flashplayer/help/s...

[Dion Gouws]

Crawford

All you then need to do is visit the site. When on the bbb site and the flash popup appears, right click and go to global settings (this will work even though other options are frozen), the site will then be entered automatically by adobe since you attempted to visit it and you can then select always allow in privacy settings, the box with the "eye" after selecting the bbb url which should be there.

Dion

[Crawford Rainwater]

Dion:

The end user add the BBB site to the "Always Allow" list. Now they
are stuck at the "Connecting to server" after having to restart the
session (with an ongoing line of periods).

I will be experimenting with this some over the next few days since I
wanted to test drive Ubuntu v12.04 some myself. Just need to get some
available hardware for a desktop build.

--- Crawford

[unc0nnected]

You user using Chrome?  Tell him to try opera or firefox because this problem only occurs with Chrome in linux.  Or go to the macromedia site and set it not to ask like was previously suggested.  It's a know chrome issue that apparently they don't seem to think is important enuogh to bother with.

[Crawford Rainwater]

unc0nnected:

As noted in the original posting...

> This is on an Ubuntu 11.10 system using both Firefox (v12 I think), Chrome browsers
> (latest version from the Ubuntu PPA for the version), or Opera (latest downloaded).
> Adobe Flash is v11.2.202.223ubuntu0.11.10.4 as well. I believe this is a 64-bit system
> as well.

--- Crawford

[Cooperativa Ceposs]

Hello i know is an old question, but my ubuntu + firefox user fixed the issue allow the peer - to - peer connection by default in the setting pannel.

I hope this can help someone,

thanks,
Michele

[Fred Dixon]

Hi Michele,

You google for Flash Security Manager, you can add an exception to not have Flash prompt when hitting your BigBlueButton server.  

To do this, 

1.  Goto http://www.macromedia.com/support/documentation/en/flashplayer/help/settings_manager04.html

2.  Click on the tab with screen showing an eye (Web Privacy Settings)

3.  Look through the list for the hostname for your BigBlueButton server

4.  Click 'Always Allow' radio button

Now close the browser and go back to the BigBlueButton server.  You should not get prompted for the Flash Security Dialog when sharing audio or video.

Regards,... Fred

-- 
BigBlueButton Developer

http://bigbluebutton.org/
http://code.google.com/p/bigbluebutton

BigBlueButton on twitter: @bigbluebutton

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