I/O error on loading presentations

[unamico]

Ciao, 

i've done a fresh new installation of BBB 0.71a (Ubuntu 10.04) from scratch. Everything works fine, except for load presentation function. When i press "load" (a PDF file) BBB show a message as "I/O error. Please contact system administrator.null"... need help please do.  

[unamico]

ok. the problem described above seems to be only in 64bit hardware (client side) and flash 11.2.202.233 provided by Ubuntu 11.10. I'm still investigating and upgrading to 12.04 my Dell precision M4500.  With Windows vista business 64bit, Ubuntu 11.10 32bit and 12.04 32bit everythng work fine. 

[unamico]

ok. upgrading client ubuntu to 12.04 64bit doesn't solve. Below the log record:

4/30/2012 16:20:05.939 [DEBUG] Uploading file : ANIP - webinar TP.pdf

4/30/2012 16:20:05.939 [DEBUG] Uploadling presentation name: ANIP---webinar-TP

4/30/2012 16:20:06.001 [ERROR] An error occured while uploading the file. [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2 text="Error #2038"]

anyone can help me? What does it mean Error #2038 ? What is the cause/reason?

[Richard Alam]

On Mon, Apr 30, 2012 at 10:27 AM, unamico <grandesso...@gmail.com> wrote:
> ok. upgrading client ubuntu to 12.04 64bit doesn't solve. Below the log
> record:
> 4/30/2012 16:20:05.939 [DEBUG] Uploading file : ANIP - webinar TP.pdf
> 4/30/2012 16:20:05.939 [DEBUG] Uploadling presentation name:
> ANIP---webinar-TP
> 4/30/2012 16:20:06.001 [ERROR] An error occured while uploading the file.
> [IOErrorEvent type="ioError" bubbles=false cancelable=false eventPhase=2
> text="Error #2038"]

Can you check if you have disk space left?

Also, take a look at /var/log/bigbluebutton/bbb-web.log for clues.

Richard

>
> anyone can help me? What does it mean Error #2038 ? What is the
> cause/reason?
>
>
> On Sunday, April 29, 2012 1:06:32 PM UTC+2, unamico wrote:
>>
>> ok. the problem described above seems to be only in 64bit hardware (client
>> side) and flash 11.2.202.233 provided by Ubuntu 11.10. I'm still
>> investigating and upgrading to 12.04 my Dell precision M4500.  With Windows
>> vista business 64bit, Ubuntu 11.10 32bit and 12.04 32bit everythng work
>> fine.
>>
>> On Sunday, April 29, 2012 1:14:02 AM UTC+2, unamico wrote:
>>>
>>> Ciao,
>>> i've done a fresh new installation of BBB 0.71a (Ubuntu 10.04) from
>>> scratch. Everything works fine, except for load presentation function. When
>>> i press "load" (a PDF file) BBB show a message as "I/O error. Please contact
>>> system administrator.null"... need help please do.
>

> --
> You received this message because you are subscribed to the Google Groups
> "BigBlueButton-Setup" group.
> To view this discussion on the web visit
> https://groups.google.com/d/msg/bigbluebutton-setup/-/peZxK-Zml9oJ.
> To post to this group, send email to bigbluebu...@googlegroups.com.
> To unsubscribe from this group, send email to
> bigbluebutton-s...@googlegroups.com.
> For more options, visit this group at
> http://groups.google.com/group/bigbluebutton-setup?hl=en.



--
-----
BigBlueButton Developer
http://www.bigbluebutton.org
http://code.google.com/p/bigbluebutton

[unamico]

hi Richard, thanks. Below requested info.

disk space left on server

Filesystem            Size  Used Avail Use% Mounted on

/dev/xvda1            7,9G  2,0G  5,9G  26% /

devtmpfs             1001M   84K 1001M   1% /dev

none                 1002M     0 1002M   0% /dev/shm

none                 1002M   52K 1002M   1% /var/run

none                 1002M     0 1002M   0% /var/lock

none                 1002M     0 1002M   0% /lib/init/rw

tmpfs                  24K   16K  8,0K  67% /var/gandi

LOG for clues (/var/log/bigbluebutton/bbb-web.log)

2012-05-01 12:53:29,816 DEBUG [org.codehaus.groovy.grails.web.context.GrailsContextLoader] - [GrailsContextLoader] Loading context. Creating parent application context

2012-05-01 12:53:32,511 WARN [org.codehaus.groovy.grails.commons.GrailsApplicationFactoryBean] - Class with name [DataSource] was not found, and hence not loaded. Possible empty class or script definition?

2012-05-01 12:53:43,656 DEBUG [org.codehaus.groovy.grails.web.context.GrailsConfigUtils] - [GrailsContextLoader] Configurating Grails Application

2012-05-01 12:53:46,531 DEBUG [grails.spring.BeanBuilder] - Creating messageSource with basenames: [WEB-INF/grails-app/i18n/messages, WEB-INF/grails-app/i18n/jsecurity]

2012-05-01 12:53:46,707 INFO [grails.spring.BeanBuilder] - [RuntimeConfiguration] Configuring data source for environment: production

2012-05-01 12:53:47,462 DEBUG [grails.spring.BeanBuilder] - Configuring controller org.bigbluebutton.web.controllers.PresentationController

2012-05-01 12:53:47,482 DEBUG [grails.spring.BeanBuilder] - Configuring controller org.bigbluebutton.web.controllers.ApiController

2012-05-01 12:53:56,047 INFO [org.codehaus.groovy.grails.scaffolding.DefaultGrailsTemplateGenerator] - Scaffolding template generator set to use resource loader org.codehaus.groovy.grails.commons.spring.GrailsWebApplicationContext@27cb01e3: display name [org.codehaus.groovy.grails.commons.spring.GrailsWebApplicationContext@27cb01e3]; startup date [Tue May 01 12:53:51 CEST 2012]; parent: org.springframework.web.context.support.XmlWebApplicationContext@fcdfd19

2012-05-01 12:53:56,487 DEBUG [org.codehaus.groovy.grails.beans.factory.UrlMappingFactoryBean] - [UrlMappingFactoryBean] Creating URL mappings as...

2012-05-01 12:53:56,489 WARN [org.codehaus.groovy.grails.web.servlet.mvc.GrailsUrlHandlerMapping] - Neither 'urlMap' nor 'mappings' set on SimpleUrlHandlerMapping

2012-05-01 12:53:56,530 DEBUG [net.sf.ehcache.config.ConfigurationFactory] - Configuring ehcache from InputStream

2012-05-01 12:53:56,541 DEBUG [net.sf.ehcache.config.DiskStoreConfiguration] - Disk Store Path: /tmp/tomcat6-tmp/jsecurity-ehcache

2012-05-01 12:53:56,548 DEBUG [net.sf.ehcache.config.ConfigurationHelper] - No CacheManagerEventListenerFactory class specified. Skipping...

2012-05-01 12:53:56,548 DEBUG [net.sf.ehcache.config.ConfigurationHelper] - No CachePeerListenerFactoryConfiguration specified. Not configuring a CacheManagerPeerListener.

2012-05-01 12:53:56,548 DEBUG [net.sf.ehcache.config.ConfigurationHelper] - No CachePeerProviderFactoryConfiguration specified. Not configuring a CacheManagerPeerProvider.

2012-05-01 12:53:56,559 DEBUG [net.sf.ehcache.config.ConfigurationHelper] - No BootstrapCacheLoaderFactory class specified. Skipping...

2012-05-01 12:53:56,559 DEBUG [net.sf.ehcache.config.ConfigurationHelper] - No CacheLoaderFactory class specified. Skipping...

2012-05-01 12:53:56,559 DEBUG [net.sf.ehcache.config.ConfigurationHelper] - No CacheExceptionHandlerFactory class specified. Skipping...

2012-05-01 12:53:56,560 DEBUG [net.sf.ehcache.config.ConfigurationHelper] - No BootstrapCacheLoaderFactory class specified. Skipping...

2012-05-01 12:53:56,560 DEBUG [net.sf.ehcache.config.ConfigurationHelper] - No CacheLoaderFactory class specified. Skipping...

2012-05-01 12:53:56,560 DEBUG [net.sf.ehcache.config.ConfigurationHelper] - No CacheExceptionHandlerFactory class specified. Skipping...

2012-05-01 12:53:56,566 DEBUG [net.sf.ehcache.store.DiskStore] - Deleting data file org.jsecurity.realm.text.PropertiesRealm-0-accounts.data

2012-05-01 12:53:56,569 DEBUG [net.sf.ehcache.store.MemoryStore] - Initialized net.sf.ehcache.store.LruMemoryStore for org.jsecurity.realm.text.PropertiesRealm-0-accounts

2012-05-01 12:53:56,570 DEBUG [net.sf.ehcache.store.LruMemoryStore] - org.jsecurity.realm.text.PropertiesRealm-0-accounts Cache: Using SpoolingLinkedHashMap implementation

2012-05-01 12:53:56,570 DEBUG [net.sf.ehcache.Cache] - Initialised cache: org.jsecurity.realm.text.PropertiesRealm-0-accounts

2012-05-01 12:53:56,753 INFO [org.asteriskjava.fastagi.DefaultAgiServer] - Thread pool started.

2012-05-01 12:53:56,762 INFO [org.asteriskjava.fastagi.DefaultAgiServer] - Listening on *:4573.

2012-05-01 12:53:57,696 DEBUG [org.codehaus.groovy.grails.web.converters.configuration.ConvertersConfigurationInitializer] - Initializing Converters Default Configurations...

2012-05-01 12:53:57,696 DEBUG [org.codehaus.groovy.grails.web.converters.configuration.ConvertersConfigurationInitializer] - Initializing default JSON Converters Configuration...

2012-05-01 12:53:57,705 DEBUG [org.codehaus.groovy.grails.web.converters.configuration.ConvertersConfigurationInitializer] - Using default JSON Date Marshaller

2012-05-01 12:53:57,733 DEBUG [org.codehaus.groovy.grails.web.converters.configuration.ConvertersConfigurationInitializer] - Initializing default XML Converters Configuration...

2012-05-01 12:53:58,853 WARN [org.codehaus.groovy.grails.plugins.DefaultGrailsPlugin] - No JSecurity realms configured - access control won't work!

2012-05-01 12:53:58,853 INFO [org.codehaus.groovy.grails.web.context.GrailsConfigUtils] - [GrailsContextLoader] Grails application loaded.

2012-05-01 12:53:58,955 DEBUG [grails.app.bootstrap.BootStrap] - Bootstrapping bbb-web

2012-05-01 12:54:07,987 DEBUG [grails.app.controller.org.bigbluebutton.web.controllers.ApiController] - ApiController#create

2012-05-01 12:54:07,987 DEBUG [grails.app.controller.org.bigbluebutton.web.controllers.ApiController] - ApiController#doChecksumSecurity

2012-05-01 12:54:07,989 DEBUG [grails.app.controller.org.bigbluebutton.web.controllers.ApiController] - checksum: 0bfeccee321926940df53d90c6893d0b69bfc082; query string: name=TEST+funzionalit%C3%A0&meetingID=TEST&attendeePW=<password>&moderatorPW=<password>&voiceBridge=73591&logoutURL=&welcome=Benvenuto+all%27evento+-+%25%25CONFNAME%25%25+-+%28int.id.%25%25CONFNUM%25%25%29.+Per+partecipare%2C+attiva+le+cuffie+%28opzionalmente+anche+la+webcam%29+con+i+pulsanti+in+alto+a+sinistra.+&checksum=0bfeccee321926940df53d90c6893d0b69bfc082

2012-05-01 12:54:07,998 DEBUG [grails.app.controller.org.bigbluebutton.web.controllers.ApiController] - query string after checksum removed: name=TEST+funzionalit%C3%A0&meetingID=TEST&attendeePW=test&moderatorPW=<password>&voiceBridge=73591&logoutURL=&welcome=Benvenuto+all%27evento+-+%25%25CONFNAME%25%25+-+%28int.id.%25%25CONFNUM%25%25%29.+Per+partecipare%2C+attiva+le+cuffie+%28opzionalmente+anche+la+webcam%29+con+i+pulsanti+in+alto+a+sinistra.+

2012-05-01 12:54:08,012 DEBUG [grails.app.controller.org.bigbluebutton.web.controllers.ApiController] - our checksum: 0bfeccee321926940df53d90c6893d0b69bfc082

2012-05-01 12:54:08,013 DEBUG [grails.app.controller.org.bigbluebutton.web.controllers.ApiController] - checksum ok: request passed the checksum security check

2012-05-01 12:54:08,013 DEBUG [grails.app.controller.org.bigbluebutton.web.controllers.ApiController] - passed parameter validation - creating conference

2012-05-01 12:54:08,037 DEBUG [grails.app.controller.org.bigbluebutton.web.controllers.ApiController] - Substituting keywords

2012-05-01 12:54:08,049 DEBUG [grails.app.controller.org.bigbluebutton.web.controllers.ApiController] - Conference created: DynamicConference: d800b848-6c51-4445-943f-eb6429df7136 [TEST|73591]:TEST funzionalit?

2012-05-01 12:54:08,170 DEBUG [grails.app.controller.org.bigbluebutton.web.controllers.ApiController] - Rendering as xml

2012-05-01 12:54:08,506 DEBUG [grails.app.controller.org.bigbluebutton.web.controllers.ApiController] - ApiController#isMeetingRunning

2012-05-01 12:54:08,507 DEBUG [grails.app.controller.org.bigbluebutton.web.controllers.ApiController] - ApiController#doChecksumSecurity

2012-05-01 12:54:08,507 DEBUG [grails.app.controller.org.bigbluebutton.web.controllers.ApiController] - checksum: 6297a1369d3e07e93827a97517c00cfac50c1686; query string: meetingID=TEST&checksum=6297a1369d3e07e93827a97517c00cfac50c1686

2012-05-01 12:54:08,507 DEBUG [grails.app.controller.org.bigbluebutton.web.controllers.ApiController] - query string after checksum removed: meetingID=TEST

2012-05-01 12:54:08,508 DEBUG [grails.app.controller.org.bigbluebutton.web.controllers.ApiController] - our checksum: 6297a1369d3e07e93827a97517c00cfac50c1686

2012-05-01 12:54:08,508 DEBUG [grails.app.controller.org.bigbluebutton.web.controllers.ApiController] - checksum ok: request passed the checksum security check

2012-05-01 12:54:08,553 DEBUG [grails.app.controller.org.bigbluebutton.web.controllers.ApiController] - ApiController#getMeetingInfo

2012-05-01 12:54:08,554 DEBUG [grails.app.controller.org.bigbluebutton.web.controllers.ApiController] - ApiController#doChecksumSecurity

2012-05-01 12:54:08,554 DEBUG [grails.app.controller.org.bigbluebutton.web.controllers.ApiController] - checksum: 659967c988f737bbccbe66b64bbbd3c5c47b8355; query string: meetingID=TEST&password=<password>&checksum=659967c988f737bbccbe66b64bbbd3c5c47b8355

2012-05-01 12:54:08,554 DEBUG [grails.app.controller.org.bigbluebutton.web.controllers.ApiController] - query string after checksum removed: meetingID=TEST&password=<password>

2012-05-01 12:54:08,554 DEBUG [grails.app.controller.org.bigbluebutton.web.controllers.ApiController] - our checksum: 659967c988f737bbccbe66b64bbbd3c5c47b8355

2012-05-01 12:54:08,554 DEBUG [grails.app.controller.org.bigbluebutton.web.controllers.ApiController] - checksum ok: request passed the checksum security check

2012-05-01 12:54:14,955 DEBUG [grails.app.controller.org.bigbluebutton.web.controllers.ApiController] - ApiController#join

2012-05-01 12:54:14,955 DEBUG [grails.app.controller.org.bigbluebutton.web.controllers.ApiController] - ApiController#doChecksumSecurity

2012-05-01 12:54:14,956 DEBUG [grails.app.controller.org.bigbluebutton.web.controllers.ApiController] - checksum: 3e55832af7d8850b346bf939f0051bc6e5349c98; query string: meetingID=TEST&fullName=<name>&password=<password>&checksum=3e55832af7d8850b346bf939f0051bc6e5349c98

2012-05-01 12:54:14,956 DEBUG [grails.app.controller.org.bigbluebutton.web.controllers.ApiController] - query string after checksum removed: meetingID=TEST&fullName=<name>&password=<password>

2012-05-01 12:54:14,957 DEBUG [grails.app.controller.org.bigbluebutton.web.controllers.ApiController] - our checksum: 3e55832af7d8850b346bf939f0051bc6e5349c98

2012-05-01 12:54:14,957 DEBUG [grails.app.controller.org.bigbluebutton.web.controllers.ApiController] - checksum ok: request passed the checksum security check

2012-05-01 12:54:14,964 DEBUG [grails.app.controller.org.bigbluebutton.web.controllers.ApiController] - join successful - setting session parameters and redirecting to join

2012-05-01 12:54:14,977 DEBUG [org.codehaus.groovy.grails.web.metaclass.RedirectDynamicMethod] - Dynamic method [redirect] forwarding request to [http://95.142.174.144/client/BigBlueButton.html]

2012-05-01 12:54:14,977 DEBUG [org.codehaus.groovy.grails.web.metaclass.RedirectDynamicMethod] - Executing redirect with response [org.codehaus.groovy.grails.web.sitemesh.GrailsContentBufferingResponse@56ba372f]

2012-05-01 12:54:19,241 DEBUG [grails.app.service.org.bigbluebutton.web.services.DynamicConferenceService] - conference started: d800b848-6c51-4445-943f-eb6429df7136

2012-05-01 12:54:19,244 DEBUG [grails.app.service.org.bigbluebutton.web.services.DynamicConferenceService] - participants updated: d800b848-6c51-4445-943f-eb6429df7136

2012-05-01 12:54:19,248 DEBUG [grails.app.service.org.bigbluebutton.web.services.DynamicConferenceService] - found conference and set start date

2012-05-01 12:54:19,690 DEBUG [grails.app.service.org.bigbluebutton.web.services.DynamicConferenceService] - participants updated: d800b848-6c51-4445-943f-eb6429df7136

2012-05-01 12:54:20,727 DEBUG [grails.app.service.org.bigbluebutton.web.services.DynamicConferenceService] - participants updated: d800b848-6c51-4445-943f-eb6429df7136

2012-05-01 12:54:36,896 DEBUG [grails.app.service.org.bigbluebutton.web.services.DynamicConferenceService] - participants updated: d800b848-6c51-4445-943f-eb6429df7136

2012-05-01 12:54:36,954 DEBUG [grails.app.service.org.bigbluebutton.web.services.DynamicConferenceService] - conference ended: d800b848-6c51-4445-943f-eb6429df7136

2012-05-01 12:54:36,954 DEBUG [grails.app.service.org.bigbluebutton.web.services.DynamicConferenceService] - found conference and set end date

2012-05-01 12:54:38,325 DEBUG [grails.app.controller.org.bigbluebutton.web.controllers.ApiController] - LogoutURL=[:]

2012-05-01 12:54:38,326 DEBUG [grails.app.controller.org.bigbluebutton.web.controllers.ApiController] - No logoutURL property set. Checking for old loggedOutUrl.

2012-05-01 12:54:38,326 DEBUG [grails.app.controller.org.bigbluebutton.web.controllers.ApiController] - No logout url. Redirecting to server url http://95.142.174.144.

2012-05-01 12:54:38,327 DEBUG [org.codehaus.groovy.grails.web.metaclass.RedirectDynamicMethod] - Dynamic method [redirect] forwarding request to [http://95.142.174.144]

2012-05-01 12:54:38,327 DEBUG [org.codehaus.groovy.grails.web.metaclass.RedirectDynamicMethod] - Executing redirect with response [org.codehaus.groovy.grails.web.sitemesh.GrailsContentBufferingResponse@6f48db9c]

IMHO nothing wrong on server. What is the meaning of client error code #2038?

Thanks in advance

> To post to this group, send email to bigbluebutton-setup@googlegroups.com.

> To unsubscribe from this group, send email to

> bigbluebutton-setup+unsub...@googlegroups.com.