OGONE - Team Leader Customer Care Admin
Jurgen Verstraete
young company? Do you have a big passion for the world of Internet and
online payments? Do you furthermore want to be part of one of the
largest European players in its sector? Ogone offers you the chance of
a lifetime to build a successful career in one of the sectors of the
future – the one of e-commerce and distance selling!
But just like you we only want the best!
Do you have the right mind-set, are you energetic, ambitious and do
you have strengths we can’t ignore?
Don’t hesitate, we make a perfect match!
The job
======
Your main responsibility is to provide an accurate and thorough
administrative service towards our internal and external clients.
Together with your team, you are responsible for reducing chaos in a
rapidly changing environment. The main focus of your tasks is on
people and organization. After an internal training period about our
products and services, you will be an Ogone Team Leader allowing you
to:
• Coordinate the activities for the administration team
• Coach daily your people
• Define and take care of the follow up of the objectives for your
team members
• Ensure that the Key Performance Indicators are reached
• Analyze, propose and implement new KPI’s
• Improve interactions with other departments
• Propose and implement more efficient processes
• Follow up the quality of our Customer Care admin department
• Participate in operational deployment of high profile merchants
Your Profile
========
For this challenging coaching function, we need a talented people
manager with very good verbal communication skills in Dutch and
French:
• Higher education or equivalent by experience
• Perfect bilingual, good knowledge of spoken and written English.
• First concrete people management experience: coaching, leading,
building teams, conflict handling.
• Clear drive for result
• Reliable, show initiative and take responsibility
• Able to plan, organize and control.
• Mature
• Able to solve problems
Our offer
======
As a member of a young and dynamic team, you will be offered:
• A challenging function in a fast growing company, leader on its
market in Belgium and one of the key players at
European level.
• To work in an international context and with complex products
• The opportunity to develop your skills by joining a young and
motivated team.
• A salary package related to your experience and results (including
extra legal advantages).
• Regular feedback via a company-wide appraisal initiative with focus
on personal objectives, personal growth, short
and long term career goals.
Apply now
=======
Are you convinced you are exactly what we are looking for? Don’t
hesitate and apply now for the job.
Just send your motivation letter and CV to HR Recruitment - Av. De
Tervueren/Tervurenlaan 270 - 1150 Brussels or via mail to
h...@ogone.com.
We can’t wait to hear from you!
Ogone is one of the leading European Payment Service Providers with
more than 20.000 clients across 35 countries. The company delivers
manual to fully integrated solutions for managing electronic payments
in several domains including e-commerce, ticketing, call centers,
airlines and travel in both business to consumer or business to
business (purchasing cards) environments. The service offering of
Ogone is probably one of the most
comprehensive available today. Ogone is connected through certified
links to more than 100 European banks/acquirers that enable handling
of international payment methods like Visa, MasterCard, American
Express, Diners Club and JCB as well as local ones like iDEAL and
Machtigingen in The Netherlands, Solo and Maestro UK in United Kingdom
and ELV and giropay in Germany. Always on the edge of technology,
Ogone was one of the
first Payment Service Providers to offer Verified By Visa and
MasterCard SecureCode; with these protocols, Visa and Mastercard
provide guaranteed payments.
Leading organizations have decided to trust Ogone to handle their
payments such as IKEA, Nespresso, DHL International, Thalys
International, Home Shopping Service, ThomasCook, SeaFrance, Lyreco,
Institut National de l’Audiovisuel, Lavazza and Hilton.
Ogone has offices in Austria, The Netherlands, Belgium, France, The
United Kingdom, Germany and Switzerland.