Telus Sucks - Digital TV, Phone Service, Internet etc
judgejudy
have ever dealt with. They change the rates, services service charges
and reduce their quality of service rules to suit their shareholders
and CEO's shares.
Telus applied to the CRTC to increase its phone rates to its
customers. The CRTC determined that what Telus was doing was
increasing it's profits to its shareholders. The creative thinkers at
Telus decided to get what it wanted through service charges, which the
CRTC does not regulate. For some services the price tripled. Telus
also created additional service charges.
With regards to Internet services (which the CRTC does not regulate),
Telus changed their ADSL signal at their switching center, which
rendered the modem I bought useless. I had to pay for a new ADSL
modem. The Telus usenet news group service, does not carry as many
newsgroups as you would get from Bell. In particular, it does not
carry many of the newsgroups from Eastern Canada. It's feed is down
fifty percent of the time. As of mid April 2008, Telus no longer is
carrying the binaries feed in it's news group service. Instead they
refer you to a newsgroup service, which they own to get the service
that you used to get. In any contract, a company would be expected to
live up to those obligations. Not so with Telus.
If you are thinking of getting Digital TV with Telus, I strongly
suggest that you think again. Telus is a dishonest company to deal
with. You can expect service charges on top of what you pay and
changes in pricing whenever Telus feels like stuffing the pockets of
it's CEO and board of directors.
Canuck57
"judgejudy" <judg...@shaw.ca> wrote in message
news:3m6p241k1irrr2lv6...@4ax.com...
> Telus is without a doubt the sleaziest and most dishonest company I
> have ever dealt with. They change the rates, services service charges
> and reduce their quality of service rules to suit their shareholders
> and CEO's shares.
Haven't used them since 1995. Willt ake your work on their service, but it
is also why I left.
> Telus applied to the CRTC to increase its phone rates to its
> customers. The CRTC determined that what Telus was doing was
> increasing it's profits to its shareholders. The creative thinkers at
> Telus decided to get what it wanted through service charges, which the
> CRTC does not regulate. For some services the price tripled. Telus
> also created additional service charges.
Switch. I know, Kanada does not have much alternatives given it is
regulated to Bell, Telus, Rogers and Shaw. Are their any others? I know
AT&T and Sprint left, too much inside BS from the CRTC.
> With regards to Internet services (which the CRTC does not regulate),
> Telus changed their ADSL signal at their switching center, which
> rendered the modem I bought useless. I had to pay for a new ADSL
> modem.
You know when they want you to "buy" the equipment it is short lived.
> The Telus usenet news group service, does not carry as many
> newsgroups as you would get from Bell. In particular, it does not
> carry many of the newsgroups from Eastern Canada.
Could use google. But then again I here you. News groups is a basic setup,
open source software. Trouble is finding a "click" kiddie that will set it
up cheap, say $3 over minimum wage for 3M plus people. A political inside
thing. Money for politicians, but beat up on those that can actually set
these systems up to production scale.
> It's feed is down
Not likely.
> fifty percent of the time. As of mid April 2008, Telus no longer is
> carrying the binaries feed in it's news group service. Instead they
> refer you to a newsgroup service, which they own to get the service
> that you used to get. In any contract, a company would be expected to
> live up to those obligations. Not so with Telus.
Read the contracts today. Does not mater if it is Rogers, Telus, Shaw,
Microsoft or others. We have all the rights, you have none. You have no
rights to appeal. Think I just summed up the very verbose EULA agreement.
> If you are thinking of getting Digital TV with Telus, I strongly
> suggest that you think again. Telus is a dishonest company to deal
> with. You can expect service charges on top of what you pay and
> changes in pricing whenever Telus feels like stuffing the pockets of
> it's CEO and board of directors.
Oops, wouldn't go there. Digital TV over ADSL? Nope.
3 reasons.
First is bandwidth. Coax (cable) will always have more bandwidth than
twisted pair copper (Telco/land line).
Second, telcos have no clue on customer service. Cable is far ahead here.
So far, cable has $1M less in CEO comp and 12 more service people on the
street.
Third, the telcos have not invested correctly in their infrastructure to
compete against cable. They think they still have a monopoly with 90's tech
and with their heads up their a$$. Which is partially correct, that is why
they survive. If Telus (or Bell) had their way we would still be using
$300/mo ISDN.
As long as Shaw and Rogers don't get side tracked with profit-greed, and
keep a customer driven forward looking focus they will keep the telcos in a
position of sucking their dust for the internet.
This isn't to say it can't change. Just a current view.
sdgreen
Seems to me that most Telcos, including wireless are over charging, adding
fees etc. Canadian telco costs are way too much.
Hobo
judgejudy wrote:
> Telus is without a doubt the sleaziest and most dishonest company I
> have ever dealt with. They change the rates, services service charges
> and reduce their quality of service rules to suit their shareholders
> and CEO's shares.
Bell and the BCE group is right up there with them. In addition, their
customer service is pathetic. Unfortunately, I live in a rural area and
Bell's lines are protected out here so one can not opt for another
supplier. How would you like to have a dial up modem service where you
frequently have trouble getting a connection, and when you do connect it
is often at 4 or 6k. Occasionally you would be able to connect at 24k.
Not only that, but you would often experience line drops, frequently 2
or 3 times per hour.
>
> Telus applied to the CRTC to increase its phone rates to its
> customers. The CRTC determined that what Telus was doing was
> increasing it's profits to its shareholders. The creative thinkers at
> Telus decided to get what it wanted through service charges, which the
> CRTC does not regulate. For some services the price tripled. Telus
> also created additional service charges.
Bell, for years, has charged $2.80 extra a month for touch tone phone
service - there is no option not to have it.
>
> With regards to Internet services (which the CRTC does not regulate),
> Telus changed their ADSL signal at their switching center, which
> rendered the modem I bought useless. I had to pay for a new ADSL
> modem. The Telus usenet news group service, does not carry as many
> newsgroups as you would get from Bell.
You are getting more than you'd get from Bell. Bell stopped providing
news group service a few years ago right after Rogers did it.
In particular, it does not
> carry many of the newsgroups from Eastern Canada. It's feed is down
> fifty percent of the time. As of mid April 2008, Telus no longer is
> carrying the binaries feed in it's news group service. Instead they
> refer you to a newsgroup service, which they own to get the service
> that you used to get. In any contract, a company would be expected to
> live up to those obligations. Not so with Telus.
Bell has recently taken to throttling it's entire internet service and
changed its download fee structure. It caps how much you can download
per month even though you may have their 'unlimited' service. After you
exceed your monthly cap they charge you through the nose for the extra
you use.
>
> If you are thinking of getting Digital TV with Telus, I strongly
> suggest that you think again. Telus is a dishonest company to deal
> with. You can expect service charges on top of what you pay and
> changes in pricing whenever Telus feels like stuffing the pockets of
> it's CEO and board of directors.
Nothing new here. Bell has been doing this for years. It's all about
profit. Customers are just something they have to put up with.
>
>
The Ghost of Government Future
Oh quit your whining. I recall before derugulation (back in the bad old BC
Tel days) paying up to .75 a minute just to call the next town. Now I can
yap with my relatives in ma Russia for 8 cents a minute (and nothing over
VOIP). Back then just a plain old telephone line cost $23/month, now it
like $27 and change. Doesn't even reflect inflation. Twenty years ago my
avergae LD bill with BC Tel was like $200/month, now it's never more than
about $20. If I wanted to connect to Compuserve it was LD at .42 a minute
to the dial-up service and one month I ran up a $700 bill. People who
complain about the service and the cost seem to have forgotten about the bad
old days when consumers were REALLY getting hosed.
Canuck57
"Hobo" <Ho...@nospam.com> wrote in message
news:BMadncMePpNhYbHV...@giganews.com...
Heck, you make it sound like if I move to certain parts of Canada I am in
for the internet dark ages.
Do you have an MP you can throttle? Ooops, sorry, they don't represent us
any more.
Canuck57
"The Ghost of Government Future" <ch...@eats.beef> wrote in message
news:%l7Xj.2408$Yp.2308@edtnps92...
They should open it up for real and quite the farce.
Americans get much better plans. Many pay less for cell than we do for land
line. Because we have "franchises" which is a fancy term for monopoly.
Monopoly is bad for consumer.
It aught to be the law you get 6 competitive choices for service and not 1
or 2 in collusion.
Thank the CRTC. Your government at work making sure you are screwed.
Chom Noamsky
"Canuck57" <dave-n...@unixhome.net> wrote in message
news:318Xj.141291$Cj7.135154@pd7urf2no...
I can't complain too much about Telus, it was the only company willing to
bring cellular and high-speed internet to the valley where I currently live.
The other guys like Rogers wouldn't even consider it because the customer
base here is so small. If the telcos were governed purely by economic
considerations then most of rural Canada would be without phones.
anonymous
>
> Telus is without a doubt the sleaziest and most dishonest company I
> have ever dealt with.
Judge Judy, if she were delivering her reasons for judgment would back
up every sentence
with proof from the evidence or documents presented. Wild
unsubstiantiated statements do not count.
> They change the rates, services service charges
> and reduce their quality of service rules to suit their shareholders
> and CEO's shares.
>
I am not sure if their CEO's and share holders are happy. I have a cell
phone that for $10
a month I am connected to the outside world. No contarct, $10. and I
get 20 minutes of calling time.
Ditigal tv regardless of the provider does not let you record more than
one program, the one you are watching, at a time. The packages are bad
regardless of the provider. So it is not a telus issue but is a
customer issue. I don't have cablevision because it doesn't offer what
I want at a price I want. Any Canadian who has cablevision, regardless
of the provider, supports a service they are happy with and there is no
reason or insentive for any provider to change the rates or service.
> Telus applied to the CRTC to increase its phone rates to its
> customers. The CRTC determined that what Telus was doing was
> increasing it's profits to its shareholders. The creative thinkers at
> Telus decided to get what it wanted through service charges, which the
> CRTC does not regulate. For some services the price tripled. Telus
> also created additional service charges.
>
You, like any other Canadian are free to have whatever telephone serivce
provider you want. The Canadian voters of Canada wanted deregulation
and they got it. Deregulation means nobody wants to clean the toilets
but everybody wants to polish the gold.
> With regards to Internet services (which the CRTC does not regulate),
> Telus changed their ADSL signal at their switching center, which
> rendered the modem I bought useless. I had to pay for a new ADSL
> modem. The Telus usenet news group service, does not carry as many
> newsgroups as you would get from Bell.
I don't know about your modem. I used the one I got 10 years go and all
is good with my telus adsl.
You mentioned the word "Bell". I thought that Bell the provider in
polite terms should never be mentioned.
Please go and run to Bell as soon as possible. The world is waiting for
your good stories from Bell, but I have never read a good story about
Bell in the 10 years on the net. Please, you be the first.
> In particular, it does not
> carry many of the newsgroups from Eastern Canada.
What does eastern Canada carry? Sadly you don't say.
> It's feed is down
> fifty percent of the time.
Don't know what part of Canada you are down, but the newsgroup serivce
is only down overnight once every month or two.
> As of mid April 2008, Telus no longer is
> carrying the binaries feed in it's news group service.
Yes, to my knowledge this is your first statement of truth. I am not
happy about it either, but like all serivce or the internet itself, when
it becomes too expensive and doesn't offer enough of the services you
want, you eventually just cut off the serivce like I have done to
cablevision. Nobody should pay for a serivce they dont' want.
> Instead they
> refer you to a newsgroup service, which they own to get the service
> that you used to get.
If you are foolish enough to support that kind of marketing then you
have no complains.
> In any contract, a company would be expected to
> live up to those obligations. Not so with Telus.
>
What obligations did telus not live up to in your mind. Sadly, you have
listed one.
> If you are thinking of getting Digital TV with Telus, I strongly
> suggest that you think again.
Your second truth/wise statement. Anyone who is thinking of getting
digital tv should think.
Body in Canada should probably have cablevision the way it is marketed
and structured, but who am I to
say that because I never hear any Canadians complain about it.
> Telus is a dishonest company to deal
> with.
The only dishonest I feel has occurred is that somebody has made
statements and not support them with facts or figures.
> You can expect service charges on top of what you pay and
> changes in pricing whenever Telus feels like stuffing the pockets of
> it's CEO and board of directors.
Somebody went to a tiny restaurant in my town and the price of lunch
went up a dollar overnight. You have two choices in that case, don't
order or pay the price. If nobody orders, the company or restaurant
goes broke. If everygbody orders, the profits are in the billions.
Hobo
Yup, hard to believe in this day and age but that's the way it is for
some of us. When I moved here five years ago it was like going fifteen
years back in time when it came to communications. Dealing with the Bell
companies was just one frustration after another. Heck, when it came to
getting the phone hooked up they told me that there was no way that I
lived where I said I did. I even provided them with the phone number of
the previous owners and they still said the same thing. For two months
they sent my telephone bills to a non-existent address in a community,
in another county, 60 Km from here even though we had provided them with
our proper mailing address. Not having received the bill for two months,
I phoned them to find out what was going on. That's how I found out
where they were sending the bill. They insisted on charging me a late
payment fee, and when I disputed it, they said they had sent me two
notices of payment due - to the wrong address of course. When things got
somewhat heated, they then accused me of not providing them with the
proper information originally. About six months after I was here, the
line went dead. I phoned them from my neighbour's about the problem.
Took three days to get it repaired. They had sent the repair guy to the
other non-existent place they were originally billing to. He finally
phoned my neighbour to find out where we were located and eventually
showed up. The repair guy was very good when he arrived and explained
what had happening. But, the same situation occurred twice more in the
following months - a different repair guy each time.
>
> Do you have an MP you can throttle? Ooops, sorry, they don't represent us
> any more.
>
I can only say, thank goodness for satellite services. I use Star
Choice for tv and their customer service is excellent. For internet I
have had satellite with Xplornet for the past two years. While somewhat
expensive and slow as compared to DSL, their service is good and
reliable. The down part is that they use the Bell feeds from their
ground station and Bell is now throttling their band width as well. I
have also been able to move my long distance service to another provider
but the basic telephone service is locked in by Bell.
>
judgejudy
have ever dealt with. They change the rates, services service charges
and reduce their quality of service rules to suit their shareholders
and CEO's shares.
Telus applied to the CRTC to increase its phone rates to its
customers. The CRTC determined that what Telus was doing was
increasing it's profits to its shareholders. The creative thinkers at
Telus decided to get what it wanted through service charges, which the
CRTC does not regulate. For some services the price tripled. Telus
also created additional service charges.
With regards to Internet services (which the CRTC does not regulate),
Telus changed their ADSL signal at their switching center, which
rendered the modem I bought useless. I had to pay for a new ADSL
modem. The Telus usenet news group service, does not carry as many
newsgroups as you would get from Bell. In particular, it does not
carry many of the newsgroups from Eastern Canada. It's feed is down
fifty percent of the time. As of mid April 2008, Telus no longer is
carrying the binaries feed in it's news group service. Instead they
refer you to a newsgroup service, which they own to get the service
that you used to get. In any contract, a company would be expected to
live up to those obligations. Not so with Telus.
As for the newsgroup service, Telus is playing the Blog Big Brother
(B3) with criticism regarding their company. They are filtering out
any comments with regards to their company. Gone are the days of
egalitarianism and free speech on the internet. It has become
controlled speech and propaganda by the owners of Blogs, the B3.
Canuck57
> I can only say, thank goodness for satellite services. I use Star Choice
> for tv and their customer service is excellent. For internet I have had
> satellite with Xplornet for the past two years. While somewhat expensive
> and slow as compared to DSL, their service is good and reliable. The down
> part is that they use the Bell feeds from their ground station and Bell is
> now throttling their band width as well. I have also been able to move my
> long distance service to another provider but the basic telephone service
> is locked in by Bell.
Do like my Dad used to do. Have a friend or relative in the US subscribe
for you, and use their services.
This way you can get SciFi too. Sure blows away Space.
The Doctor
Time to move over to Shaw.
--
Member - Liberal International
This is doc...@nl2k.ab.ca Ici doc...@nl2k.ab.ca
God, Queen and country! Beware Anti-Christ rising!
USA petition for dissolution of your nation!
Mr.Smartypants
> In article <0fgr24lnhiqd3uhb4qshhm7nuj98vig...@4ax.com>,
Time for your sex change operation.
None
that communication technology has radically changed over the last ten years
and are resisting change. For example for my second phone line I use Skype
out which costs about $3 a month including unlimited long distance in NA! (I
have internet anyway) I think it's almost ten times that to get a second
line from Telus not including LD. Now I understand that Telus must charge
more for a regular landline since they have to maintain a near 100% up time
but for the second line? I mean the cable pairs are already run to the
Demarc at your house anyway! I would think that at 3 dollars a month
everyone would have two Telus lines.
Another way Telus stuffs it's pockets is from old people who still RENT
their phone from Telus! Customer service reps are instructed not to tell
them they can buy a phone for a few dollars (actually if they just asked
around someone probably has an old phone they could get for free!) This is
pure profit for telus.
>
Keon
> Another way Telus stuffs it's pockets is from old people who still RENT
> their phone from Telus! Customer service reps are instructed not to tell
> them they can buy a phone for a few dollars (actually if they just asked
> around someone probably has an old phone they could get for free!) This is
> pure profit for telus.
>
And if anyone wants to bitch about the CRTC, they probably forget when the
fur hit the fan over Rogers mid-1990's "negative option" billing policy, when
they would give you a boat load of channels for free, and waited until you
forgot to stop them. Wham! Massive bill in the mail.
The CRTC stepped on Rogers with a jackboot over that one. I got a rebate
worth over $100!
"Negative Option" billing is now illegal.
Mountain Goat
My understanding is that Telus is only offering the service in new
areas where the line from the CO to the pillar is optical. If you live
in an older area like me with 'open wire' (ie: on poles, old Ed Tel
stuff, AGT buried al theirs in the 80s) you can forget it.
>Second, telcos have no clue on customer service. Cable is far ahead here.
>So far, cable has $1M less in CEO comp and 12 more service people on the
>street.
>
>Third, the telcos have not invested correctly in their infrastructure to
>compete against cable. They think they still have a monopoly with 90's tech
>and with their heads up their a$$. Which is partially correct, that is why
>they survive. If Telus (or Bell) had their way we would still be using
>$300/mo ISDN.
>
>As long as Shaw and Rogers don't get side tracked with profit-greed, and
>keep a customer driven forward looking focus they will keep the telcos in a
>position of sucking their dust for the internet.
>
>This isn't to say it can't change. Just a current view.
>
--
"I believe there are more instances of the abridgement
of the freedom of the people by gradual and silent
encroachments of those in power than by violent and
sudden usurpations." - US President James Madison
"To be a social conservative is to believe that the
poor have too much money, and the rich don't have
enough." - J.K. Galbraith
"You need only reflect that one of the best ways to get
yourself a reputation as a dangerous citizen these days
is to go about repeating the very phrases which our
founding fathers used in the struggle for independence."
- Charles Austin Beard
Mountain Goat
Remember that you only have that, and ILS in rural areas, because Don
Getty gave AGT a bundle of money to make it happen in the 80s. It was
an election promise. It made no economic sense for AGT to do it which
is why the government paid them to. Without that infrastructure build
out you would still be waiting for phone based high speed internet and
would have to have cable, WiFi or satellite high speed service. BTW a
co-worker is a mile too far from the nearest Telus high speed
availability and in a valley where the WiFi services don't reach, this
is out near Tofield so she still can't get high speed access.
Cell coverage is driven not by the local base as much as by the number
of cell clients traveling through or to an area.