Telus is without a doubt the sleaziest and most dishonest company I have ever dealt with. They change the rates, services service charges and reduce their quality of service rules to suit their shareholders and CEO's shares.
Telus applied to the CRTC to increase its phone rates to its customers. The CRTC determined that what Telus was doing was increasing it's profits to its shareholders. The creative thinkers at Telus decided to get what it wanted through service charges, which the CRTC does not regulate. For some services the price tripled. Telus also created additional service charges.
With regards to Internet services (which the CRTC does not regulate), Telus changed their ADSL signal at their switching center, which rendered the modem I bought useless. I had to pay for a new ADSL modem. The Telus usenet news group service, does not carry as many newsgroups as you would get from Bell. In particular, it does not carry many of the newsgroups from Eastern Canada. It's feed is down fifty percent of the time. As of mid April 2008, Telus no longer is carrying the binaries feed in it's news group service. Instead they refer you to a newsgroup service, which they own to get the service that you used to get. In any contract, a company would be expected to live up to those obligations. Not so with Telus.
If you are thinking of getting Digital TV with Telus, I strongly suggest that you think again. Telus is a dishonest company to deal with. You can expect service charges on top of what you pay and changes in pricing whenever Telus feels like stuffing the pockets of it's CEO and board of directors.
> Telus is without a doubt the sleaziest and most dishonest company I > have ever dealt with. They change the rates, services service charges > and reduce their quality of service rules to suit their shareholders > and CEO's shares.
Haven't used them since 1995. Willt ake your work on their service, but it is also why I left.
> Telus applied to the CRTC to increase its phone rates to its > customers. The CRTC determined that what Telus was doing was > increasing it's profits to its shareholders. The creative thinkers at > Telus decided to get what it wanted through service charges, which the > CRTC does not regulate. For some services the price tripled. Telus > also created additional service charges.
Switch. I know, Kanada does not have much alternatives given it is regulated to Bell, Telus, Rogers and Shaw. Are their any others? I know AT&T and Sprint left, too much inside BS from the CRTC.
> With regards to Internet services (which the CRTC does not regulate), > Telus changed their ADSL signal at their switching center, which > rendered the modem I bought useless. I had to pay for a new ADSL > modem.
You know when they want you to "buy" the equipment it is short lived.
> The Telus usenet news group service, does not carry as many > newsgroups as you would get from Bell. In particular, it does not > carry many of the newsgroups from Eastern Canada.
Could use google. But then again I here you. News groups is a basic setup, open source software. Trouble is finding a "click" kiddie that will set it up cheap, say $3 over minimum wage for 3M plus people. A political inside thing. Money for politicians, but beat up on those that can actually set these systems up to production scale.
> It's feed is down
Not likely.
> fifty percent of the time. As of mid April 2008, Telus no longer is > carrying the binaries feed in it's news group service. Instead they > refer you to a newsgroup service, which they own to get the service > that you used to get. In any contract, a company would be expected to > live up to those obligations. Not so with Telus.
Read the contracts today. Does not mater if it is Rogers, Telus, Shaw, Microsoft or others. We have all the rights, you have none. You have no rights to appeal. Think I just summed up the very verbose EULA agreement.
> If you are thinking of getting Digital TV with Telus, I strongly > suggest that you think again. Telus is a dishonest company to deal > with. You can expect service charges on top of what you pay and > changes in pricing whenever Telus feels like stuffing the pockets of > it's CEO and board of directors.
Oops, wouldn't go there. Digital TV over ADSL? Nope.
3 reasons.
First is bandwidth. Coax (cable) will always have more bandwidth than twisted pair copper (Telco/land line).
Second, telcos have no clue on customer service. Cable is far ahead here. So far, cable has $1M less in CEO comp and 12 more service people on the street.
Third, the telcos have not invested correctly in their infrastructure to compete against cable. They think they still have a monopoly with 90's tech and with their heads up their a$$. Which is partially correct, that is why they survive. If Telus (or Bell) had their way we would still be using $300/mo ISDN.
As long as Shaw and Rogers don't get side tracked with profit-greed, and keep a customer driven forward looking focus they will keep the telcos in a position of sucking their dust for the internet.
This isn't to say it can't change. Just a current view.
> Telus is without a doubt the sleaziest and most dishonest company I > have ever dealt with. They change the rates, services service charges > and reduce their quality of service rules to suit their shareholders > and CEO's shares.
> Telus applied to the CRTC to increase its phone rates to its > customers. The CRTC determined that what Telus was doing was > increasing it's profits to its shareholders. The creative thinkers at > Telus decided to get what it wanted through service charges, which the > CRTC does not regulate. For some services the price tripled. Telus > also created additional service charges.
> With regards to Internet services (which the CRTC does not regulate), > Telus changed their ADSL signal at their switching center, which > rendered the modem I bought useless. I had to pay for a new ADSL > modem. The Telus usenet news group service, does not carry as many > newsgroups as you would get from Bell. In particular, it does not > carry many of the newsgroups from Eastern Canada. It's feed is down > fifty percent of the time. As of mid April 2008, Telus no longer is > carrying the binaries feed in it's news group service. Instead they > refer you to a newsgroup service, which they own to get the service > that you used to get. In any contract, a company would be expected to > live up to those obligations. Not so with Telus.
> If you are thinking of getting Digital TV with Telus, I strongly > suggest that you think again. Telus is a dishonest company to deal > with. You can expect service charges on top of what you pay and > changes in pricing whenever Telus feels like stuffing the pockets of > it's CEO and board of directors.
Seems to me that most Telcos, including wireless are over charging, adding fees etc. Canadian telco costs are way too much.
judgejudy wrote: > Telus is without a doubt the sleaziest and most dishonest company I > have ever dealt with. They change the rates, services service charges > and reduce their quality of service rules to suit their shareholders > and CEO's shares.
Bell and the BCE group is right up there with them. In addition, their customer service is pathetic. Unfortunately, I live in a rural area and Bell's lines are protected out here so one can not opt for another supplier. How would you like to have a dial up modem service where you frequently have trouble getting a connection, and when you do connect it is often at 4 or 6k. Occasionally you would be able to connect at 24k. Not only that, but you would often experience line drops, frequently 2 or 3 times per hour.
> Telus applied to the CRTC to increase its phone rates to its > customers. The CRTC determined that what Telus was doing was > increasing it's profits to its shareholders. The creative thinkers at > Telus decided to get what it wanted through service charges, which the > CRTC does not regulate. For some services the price tripled. Telus > also created additional service charges.
Bell, for years, has charged $2.80 extra a month for touch tone phone service - there is no option not to have it.
> With regards to Internet services (which the CRTC does not regulate), > Telus changed their ADSL signal at their switching center, which > rendered the modem I bought useless. I had to pay for a new ADSL > modem. The Telus usenet news group service, does not carry as many > newsgroups as you would get from Bell.
You are getting more than you'd get from Bell. Bell stopped providing news group service a few years ago right after Rogers did it.
In particular, it does not
> carry many of the newsgroups from Eastern Canada. It's feed is down > fifty percent of the time. As of mid April 2008, Telus no longer is > carrying the binaries feed in it's news group service. Instead they > refer you to a newsgroup service, which they own to get the service > that you used to get. In any contract, a company would be expected to > live up to those obligations. Not so with Telus.
Bell has recently taken to throttling it's entire internet service and changed its download fee structure. It caps how much you can download per month even though you may have their 'unlimited' service. After you exceed your monthly cap they charge you through the nose for the extra you use.
> If you are thinking of getting Digital TV with Telus, I strongly > suggest that you think again. Telus is a dishonest company to deal > with. You can expect service charges on top of what you pay and > changes in pricing whenever Telus feels like stuffing the pockets of > it's CEO and board of directors.
Nothing new here. Bell has been doing this for years. It's all about profit. Customers are just something they have to put up with.
> Telus is without a doubt the sleaziest and most dishonest company I > have ever dealt with. They change the rates, services service charges > and reduce their quality of service rules to suit their shareholders > and CEO's shares.
> Telus applied to the CRTC to increase its phone rates to its > customers. The CRTC determined that what Telus was doing was > increasing it's profits to its shareholders. The creative thinkers at > Telus decided to get what it wanted through service charges, which the > CRTC does not regulate. For some services the price tripled. Telus > also created additional service charges.
> With regards to Internet services (which the CRTC does not regulate), > Telus changed their ADSL signal at their switching center, which > rendered the modem I bought useless. I had to pay for a new ADSL > modem. The Telus usenet news group service, does not carry as many > newsgroups as you would get from Bell. In particular, it does not > carry many of the newsgroups from Eastern Canada. It's feed is down > fifty percent of the time. As of mid April 2008, Telus no longer is > carrying the binaries feed in it's news group service. Instead they > refer you to a newsgroup service, which they own to get the service > that you used to get. In any contract, a company would be expected to > live up to those obligations. Not so with Telus.
> If you are thinking of getting Digital TV with Telus, I strongly > suggest that you think again. Telus is a dishonest company to deal > with. You can expect service charges on top of what you pay and > changes in pricing whenever Telus feels like stuffing the pockets of > it's CEO and board of directors.
Oh quit your whining. I recall before derugulation (back in the bad old BC Tel days) paying up to .75 a minute just to call the next town. Now I can yap with my relatives in ma Russia for 8 cents a minute (and nothing over VOIP). Back then just a plain old telephone line cost $23/month, now it like $27 and change. Doesn't even reflect inflation. Twenty years ago my avergae LD bill with BC Tel was like $200/month, now it's never more than about $20. If I wanted to connect to Compuserve it was LD at .42 a minute to the dial-up service and one month I ran up a $700 bill. People who complain about the service and the cost seem to have forgotten about the bad old days when consumers were REALLY getting hosed.
> judgejudy wrote: >> Telus is without a doubt the sleaziest and most dishonest company I >> have ever dealt with. They change the rates, services service charges >> and reduce their quality of service rules to suit their shareholders >> and CEO's shares.
> Bell and the BCE group is right up there with them. In addition, their > customer service is pathetic. Unfortunately, I live in a rural area and > Bell's lines are protected out here so one can not opt for another > supplier. How would you like to have a dial up modem service where you > frequently have trouble getting a connection, and when you do connect it > is often at 4 or 6k. Occasionally you would be able to connect at 24k. Not > only that, but you would often experience line drops, frequently 2 or 3 > times per hour.
>> Telus applied to the CRTC to increase its phone rates to its >> customers. The CRTC determined that what Telus was doing was >> increasing it's profits to its shareholders. The creative thinkers at >> Telus decided to get what it wanted through service charges, which the >> CRTC does not regulate. For some services the price tripled. Telus >> also created additional service charges.
> Bell, for years, has charged $2.80 extra a month for touch tone phone > service - there is no option not to have it.
>> With regards to Internet services (which the CRTC does not regulate), >> Telus changed their ADSL signal at their switching center, which >> rendered the modem I bought useless. I had to pay for a new ADSL >> modem. The Telus usenet news group service, does not carry as many >> newsgroups as you would get from Bell.
> You are getting more than you'd get from Bell. Bell stopped providing news > group service a few years ago right after Rogers did it.
> In particular, it does not >> carry many of the newsgroups from Eastern Canada. It's feed is down >> fifty percent of the time. As of mid April 2008, Telus no longer is >> carrying the binaries feed in it's news group service. Instead they >> refer you to a newsgroup service, which they own to get the service >> that you used to get. In any contract, a company would be expected to >> live up to those obligations. Not so with Telus.
> Bell has recently taken to throttling it's entire internet service and > changed its download fee structure. It caps how much you can download per > month even though you may have their 'unlimited' service. After you exceed > your monthly cap they charge you through the nose for the extra you use.
>> If you are thinking of getting Digital TV with Telus, I strongly >> suggest that you think again. Telus is a dishonest company to deal >> with. You can expect service charges on top of what you pay and >> changes in pricing whenever Telus feels like stuffing the pockets of >> it's CEO and board of directors.
> Nothing new here. Bell has been doing this for years. It's all about > profit. Customers are just something they have to put up with.
Heck, you make it sound like if I move to certain parts of Canada I am in for the internet dark ages.
Do you have an MP you can throttle? Ooops, sorry, they don't represent us any more.
> "judgejudy" <judgej...@shaw.ca> wrote in message > news:3m6p241k1irrr2lv6lci9o788sbtv4r7qb@4ax.com... >> Telus is without a doubt the sleaziest and most dishonest company I >> have ever dealt with. They change the rates, services service charges >> and reduce their quality of service rules to suit their shareholders >> and CEO's shares.
>> Telus applied to the CRTC to increase its phone rates to its >> customers. The CRTC determined that what Telus was doing was >> increasing it's profits to its shareholders. The creative thinkers at >> Telus decided to get what it wanted through service charges, which the >> CRTC does not regulate. For some services the price tripled. Telus >> also created additional service charges.
>> With regards to Internet services (which the CRTC does not regulate), >> Telus changed their ADSL signal at their switching center, which >> rendered the modem I bought useless. I had to pay for a new ADSL >> modem. The Telus usenet news group service, does not carry as many >> newsgroups as you would get from Bell. In particular, it does not >> carry many of the newsgroups from Eastern Canada. It's feed is down >> fifty percent of the time. As of mid April 2008, Telus no longer is >> carrying the binaries feed in it's news group service. Instead they >> refer you to a newsgroup service, which they own to get the service >> that you used to get. In any contract, a company would be expected to >> live up to those obligations. Not so with Telus.
>> If you are thinking of getting Digital TV with Telus, I strongly >> suggest that you think again. Telus is a dishonest company to deal >> with. You can expect service charges on top of what you pay and >> changes in pricing whenever Telus feels like stuffing the pockets of >> it's CEO and board of directors.
> Oh quit your whining. I recall before derugulation (back in the bad old > BC Tel days) paying up to .75 a minute just to call the next town. Now I > can yap with my relatives in ma Russia for 8 cents a minute (and nothing > over VOIP). Back then just a plain old telephone line cost $23/month, now > it like $27 and change. Doesn't even reflect inflation. Twenty years ago > my avergae LD bill with BC Tel was like $200/month, now it's never more > than about $20. If I wanted to connect to Compuserve it was LD at .42 a > minute to the dial-up service and one month I ran up a $700 bill. People > who complain about the service and the cost seem to have forgotten about > the bad old days when consumers were REALLY getting hosed.
They should open it up for real and quite the farce.
Americans get much better plans. Many pay less for cell than we do for land line. Because we have "franchises" which is a fancy term for monopoly. Monopoly is bad for consumer.
It aught to be the law you get 6 competitive choices for service and not 1 or 2 in collusion.
Thank the CRTC. Your government at work making sure you are screwed.
> "The Ghost of Government Future" <c...@eats.beef> wrote in message > news:%l7Xj.2408$Yp.2308@edtnps92... >> "judgejudy" <judgej...@shaw.ca> wrote in message >> news:3m6p241k1irrr2lv6lci9o788sbtv4r7qb@4ax.com... >>> Telus is without a doubt the sleaziest and most dishonest company I >>> have ever dealt with. They change the rates, services service charges >>> and reduce their quality of service rules to suit their shareholders >>> and CEO's shares.
>>> Telus applied to the CRTC to increase its phone rates to its >>> customers. The CRTC determined that what Telus was doing was >>> increasing it's profits to its shareholders. The creative thinkers at >>> Telus decided to get what it wanted through service charges, which the >>> CRTC does not regulate. For some services the price tripled. Telus >>> also created additional service charges.
>>> With regards to Internet services (which the CRTC does not regulate), >>> Telus changed their ADSL signal at their switching center, which >>> rendered the modem I bought useless. I had to pay for a new ADSL >>> modem. The Telus usenet news group service, does not carry as many >>> newsgroups as you would get from Bell. In particular, it does not >>> carry many of the newsgroups from Eastern Canada. It's feed is down >>> fifty percent of the time. As of mid April 2008, Telus no longer is >>> carrying the binaries feed in it's news group service. Instead they >>> refer you to a newsgroup service, which they own to get the service >>> that you used to get. In any contract, a company would be expected to >>> live up to those obligations. Not so with Telus.
>>> If you are thinking of getting Digital TV with Telus, I strongly >>> suggest that you think again. Telus is a dishonest company to deal >>> with. You can expect service charges on top of what you pay and >>> changes in pricing whenever Telus feels like stuffing the pockets of >>> it's CEO and board of directors.
>> Oh quit your whining. I recall before derugulation (back in the bad old >> BC Tel days) paying up to .75 a minute just to call the next town. Now I >> can yap with my relatives in ma Russia for 8 cents a minute (and nothing >> over VOIP). Back then just a plain old telephone line cost $23/month, >> now it like $27 and change. Doesn't even reflect inflation. Twenty >> years ago my avergae LD bill with BC Tel was like $200/month, now it's >> never more than about $20. If I wanted to connect to Compuserve it was >> LD at .42 a minute to the dial-up service and one month I ran up a $700 >> bill. People who complain about the service and the cost seem to have >> forgotten about the bad old days when consumers were REALLY getting >> hosed.
> They should open it up for real and quite the farce.
> Americans get much better plans. Many pay less for cell than we do for > land line. Because we have "franchises" which is a fancy term for > monopoly. Monopoly is bad for consumer.
> It aught to be the law you get 6 competitive choices for service and not 1 > or 2 in collusion.
> Thank the CRTC. Your government at work making sure you are screwed.
I can't complain too much about Telus, it was the only company willing to bring cellular and high-speed internet to the valley where I currently live. The other guys like Rogers wouldn't even consider it because the customer base here is so small. If the telcos were governed purely by economic considerations then most of rural Canada would be without phones.
> Telus is without a doubt the sleaziest and most dishonest company I > have ever dealt with.
Judge Judy, if she were delivering her reasons for judgment would back up every sentence with proof from the evidence or documents presented. Wild unsubstiantiated statements do not count.
> They change the rates, services service charges > and reduce their quality of service rules to suit their shareholders > and CEO's shares.
I am not sure if their CEO's and share holders are happy. I have a cell phone that for $10 a month I am connected to the outside world. No contarct, $10. and I get 20 minutes of calling time.
Ditigal tv regardless of the provider does not let you record more than one program, the one you are watching, at a time. The packages are bad regardless of the provider. So it is not a telus issue but is a customer issue. I don't have cablevision because it doesn't offer what I want at a price I want. Any Canadian who has cablevision, regardless of the provider, supports a service they are happy with and there is no reason or insentive for any provider to change the rates or service.
> Telus applied to the CRTC to increase its phone rates to its > customers. The CRTC determined that what Telus was doing was > increasing it's profits to its shareholders. The creative thinkers at > Telus decided to get what it wanted through service charges, which the > CRTC does not regulate. For some services the price tripled. Telus > also created additional service charges.
You, like any other Canadian are free to have whatever telephone serivce provider you want. The Canadian voters of Canada wanted deregulation and they got it. Deregulation means nobody wants to clean the toilets but everybody wants to polish the gold.
> With regards to Internet services (which the CRTC does not regulate), > Telus changed their ADSL signal at their switching center, which > rendered the modem I bought useless. I had to pay for a new ADSL > modem. The Telus usenet news group service, does not carry as many > newsgroups as you would get from Bell.
I don't know about your modem. I used the one I got 10 years go and all is good with my telus adsl.
You mentioned the word "Bell". I thought that Bell the provider in polite terms should never be mentioned. Please go and run to Bell as soon as possible. The world is waiting for your good stories from Bell, but I have never read a good story about Bell in the 10 years on the net. Please, you be the first.
> In particular, it does not > carry many of the newsgroups from Eastern Canada.
What does eastern Canada carry? Sadly you don't say.
> It's feed is down > fifty percent of the time.
Don't know what part of Canada you are down, but the newsgroup serivce is only down overnight once every month or two.
> As of mid April 2008, Telus no longer is > carrying the binaries feed in it's news group service.
Yes, to my knowledge this is your first statement of truth. I am not happy about it either, but like all serivce or the internet itself, when it becomes too expensive and doesn't offer enough of the services you want, you eventually just cut off the serivce like I have done to cablevision. Nobody should pay for a serivce they dont' want.
> Instead they > refer you to a newsgroup service, which they own to get the service > that you used to get.
If you are foolish enough to support that kind of marketing then you have no complains.
> In any contract, a company would be expected to > live up to those obligations. Not so with Telus.
What obligations did telus not live up to in your mind. Sadly, you have listed one.
> If you are thinking of getting Digital TV with Telus, I strongly > suggest that you think again.
Your second truth/wise statement. Anyone who is thinking of getting digital tv should think. Body in Canada should probably have cablevision the way it is marketed and structured, but who am I to say that because I never hear any Canadians complain about it.
> Telus is a dishonest company to deal > with.
The only dishonest I feel has occurred is that somebody has made statements and not support them with facts or figures.
> You can expect service charges on top of what you pay and > changes in pricing whenever Telus feels like stuffing the pockets of > it's CEO and board of directors.
