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Description:
Check here for information on known issues and common problems.
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 Store Connector Known Issues
 
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Hello Store Connector Users, I've been in contact with our engineering team and have some updates on known issues that are currently being worked on. Amazon Shops: o Full product inventory not being uploaded to Google Base eBay Stores: o Full inventory not transferring to Base o "Cash" incorrectly being displayed as a payment option on Base... more »
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FTP and Web Interface Status
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Hello Google Base Users, If you ever have a problem submitting your bulk upload, check this area first. I'll be including a top-level post whenever there is an issue on our end that would prevent you from sending us a bulk upload file. If you're having a problem submitting your file, and I haven't indicated a server issue, the most likely cause is user error. I... more »
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New version of Store Connector
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Hello Store Connector Users,
I'm happy to announce that a new version of Store Connector is now
available. This version should resolve the recent issues you have been
experiencing.
To install the latest version, please follow these steps:
1. Uninstall your existing copy of Google Base Store Connector by... more »
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Group Down For Maintenance 1/9/07
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Hello All, Google Groups will be undergoing planned maintenance on Jan 9th, 2007. During this time, some features may be temporarily unavailable. We appreciate your patience as we work to improve Google Groups. - The Google Base Guy
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File Size Limit For Web Uploads Increased!
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Hello Again, I have some more good news to report. We've recently increased the file size limit for bulk uploads submitted through the Google Base web interface. You'll now be able to submit a file up to 20 MB in size through your Google Base account. For those of you with a file meeting this size requirement, I suggest that you upload your data to us using... more »
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Known Issue - Statistics Down for Some Accounts
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Good Morning All, I've checked in with our engineers regarding the statistics feature displaying "N/A" for some accounts. They're aware of the issue and are currently working to resolve it in a timely manner. I'll keep you all posted throughout the day as I hear more. Thanks to everyone for bringing this issue to our attention.... more »
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Known Issue Fixed! Expired Items No Longer Disappearing
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Hello All, I'm happy to announce that one of our known issues has been fixed! Now, when items expire they will move to the "Inactive items" folder rather than being deleted. This should save a lot of time and frustration as you shouldn't have to re-create any items if they expire. If you have items that have moved to the "Inactive items"... more »
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Bulk Upload Tip: Include the "ID" Attribute
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Good Evening Basers! We often receive emails from content providers who aren't able to find all of their items on Google Base. One common reason for this is the inclusion of duplicate "title" or "link" values in a bulk upload. For example, items hosted on the same page will typically include the same URL in the "link" attribute. Sometimes, items will... more »
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Bulk Upload Tip: Formatting Your Expiration Date
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Hello, It's time for another bulk upload tip. When reviewing bulk uploads we'll often notice that the "expiration_date" attribute has been formatted incorrectly. The correct format for this attribute is: YYYY-MM-DD Spreadsheet programs such as Excel will typically detect that you are entering a date and change the formatting to the familiar:... more »
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Bulk Upload Tip: Include Full-Size Images
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Hello Again, Some may say that a picture is worth 1,000 words. Here at Google Base, we say that a picture is worth 160,000 pixels. When including an image in your bulk upload, we suggest that you use a minimum image size of 400 by 400 pixels. Doing so will prevent us from having to stretch your image, which usually results in a loss of image quality. If you don't... more »
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Bulk Upload Tip: Say Goodbye to Froogle Headers
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Good Afternoon All, Since we bid farewell to the Froogle Merchant Center in June we have continued to support the old Froogle field names (product_url, name, etc...). While this is still the case now in late October, we strongly suggest that you update your Bulk Uploads to include the new Google Base attributes. Doing so will not only help to ensure that your bulk... more »
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NOTICE - Scheduled Maintenance on Google Base October 17
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Hello Google Base Users, We'll be performing some maintenance on our Google Base system throughout the day. These changes will result in periodic outages and you may run into error messages when attempting to access your account or submit bulk uploads to us. I suggest that you hold off on submitting... more »
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Google Base Guide -