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Clipper Nightmare
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Kenneth M. Lin
May 10, 2012, 9:56:43 PM5/10/12
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So I have autoload on my Clipper card for BART. When my currently credit
card expired, they attempted to add value to my card and of course it didn't
go through. However, what Clipper did was put the amount in my card but
blocked the card. I had some regular cash on Clipper so the last time I
used it, they deduct the fare from there instead of BART fund. However,
that balance is negative now so on top of not being able to take BART, I
cannot take any public transportation with Clipper.
This is what Clipper said
"Since Clipper® is unable to collect payment for value already loaded to
your card, we must block your pass/ridebook or, in the case of cash value,
the entire Clipper® card until the situation can be corrected."
My credit card company has sent me the new card so the # is the same and
technically I should only have to change the expiration date and the
security code. Well, I did that but I don't know why Clipper still insist
that they cannot collect the value already loaded. I asked them to remove
the value already loaded since it's not technically paid for and restart the
autoload with new billing information so I have no ideas what else I can do
from my side to get my card working again. I might be better off just
getting another card and throw this one away since they cannot fix the
problem.
Has anyone else encounter similar problems? I haven't been able to use
Clipper in more than a week and it doesn't sound as anyone there has the
brain capacity to resolve this.
card expired, they attempted to add value to my card and of course it didn't
go through. However, what Clipper did was put the amount in my card but
blocked the card. I had some regular cash on Clipper so the last time I
used it, they deduct the fare from there instead of BART fund. However,
that balance is negative now so on top of not being able to take BART, I
cannot take any public transportation with Clipper.
This is what Clipper said
"Since Clipper® is unable to collect payment for value already loaded to
your card, we must block your pass/ridebook or, in the case of cash value,
the entire Clipper® card until the situation can be corrected."
My credit card company has sent me the new card so the # is the same and
technically I should only have to change the expiration date and the
security code. Well, I did that but I don't know why Clipper still insist
that they cannot collect the value already loaded. I asked them to remove
the value already loaded since it's not technically paid for and restart the
autoload with new billing information so I have no ideas what else I can do
from my side to get my card working again. I might be better off just
getting another card and throw this one away since they cannot fix the
problem.
Has anyone else encounter similar problems? I haven't been able to use
Clipper in more than a week and it doesn't sound as anyone there has the
brain capacity to resolve this.
Keith Keller
May 10, 2012, 11:59:43 PM5/10/12
to
On 2012-05-11, Kenneth M. Lin <kennet...@sbcglobal.net> wrote:
>
> "Since Clipper® is unable to collect payment for value already loaded to
> your card, we must block your pass/ridebook or, in the case of cash value,
> the entire Clipper® card until the situation can be corrected."
>
> My credit card company has sent me the new card so the # is the same and
> technically I should only have to change the expiration date and the
> security code. Well, I did that but I don't know why Clipper still insist
> that they cannot collect the value already loaded.
When this happened to me, and I updated my CC information, I too was
>
> "Since Clipper® is unable to collect payment for value already loaded to
> your card, we must block your pass/ridebook or, in the case of cash value,
> the entire Clipper® card until the situation can be corrected."
>
> My credit card company has sent me the new card so the # is the same and
> technically I should only have to change the expiration date and the
> security code. Well, I did that but I don't know why Clipper still insist
> that they cannot collect the value already loaded.
dismayed that I could not use my Translink card (yes, still have one of
those) the next day. After a few more days, I called them, and was told
that it could take up to a week to restore my Translink card after
updating my CC info.
Really? A week? That's pretty ridiculous.
It did actually take about a week, but eventually my Translink card
started working again.
> I asked them to remove
> the value already loaded since it's not technically paid for and restart the
> autoload with new billing information so I have no ideas what else I can do
> from my side to get my card working again.
call them; at the very least, you could ask them for a better idea of
when your card would be reactivated, though see below.
> Has anyone else encounter similar problems? I haven't been able to use
> Clipper in more than a week and it doesn't sound as anyone there has the
> brain capacity to resolve this.
obscenely overpaying the software developer, so they were left with too
little money to hire quality customer service agents. Both my wife and
I have had multiple mediocre or worse experiences talking on the phone
to a Clipper agent, and even the not awful people seem to have no actual
power to fix anything in their badly broken software.
And MTC wonders why the few people who know of their existence almost
universally hate them.
--keith
--
kkeller...@wombat.san-francisco.ca.us
(try just my userid to email me)
AOLSFAQ=http://www.therockgarden.ca/aolsfaq.txt
see X- headers for PGP signature information
Brad Allen
May 11, 2012, 1:54:08 AM5/11/12
to
My responses:
1. Government always screws everything up.
2. That is retarded. Why didn't it just refuse loading the funds?
3. It should have different types of balances. Obviously, only
the funds associated with the failed charge should be affected.
The card should never be blocked in this situation.
4. Regardless, expiring credit cards are usual events. This should
be handled in the utmost of graceful ways.
5. They should resolve this quickly regardless of how well they
handled it up to the issue being discovered.
They really sucked raw eggs on this one.
I carry two clipper cards. Now, I'm thinking that's a good idea.
(I label them so I know which is which, and check every time.)
And, #6:
6. NEVER EVER EVER DO AUTO LOAD ON ANYTHING EVER EVER EVER.
Just do prepay. You'll be much happier with life.
In article <FJOdnURYq_Ni7DHS...@giganews.com>,
your first mistake
" I might be better off just getting another card and throw this one
^^^^^^^^^^^^^^
That would be your second mistake: throwing it away. They can fix it
EVENTUALLY, and you can resume using the existing value on it then.
But definitely get a second card. Carry two good ones at all time is
my rule of thumb.
Sounds like Clipper is going to get some real lawsuits on this one.
And the transit agencies. If they don't fix this stuff and FAST, they
will be in a world of hurt.
But, also, protect yourself. Don't do stupid financial things like
have autoload turned on. Never do that.
1. Government always screws everything up.
2. That is retarded. Why didn't it just refuse loading the funds?
3. It should have different types of balances. Obviously, only
the funds associated with the failed charge should be affected.
The card should never be blocked in this situation.
4. Regardless, expiring credit cards are usual events. This should
be handled in the utmost of graceful ways.
5. They should resolve this quickly regardless of how well they
handled it up to the issue being discovered.
They really sucked raw eggs on this one.
I carry two clipper cards. Now, I'm thinking that's a good idea.
(I label them so I know which is which, and check every time.)
And, #6:
6. NEVER EVER EVER DO AUTO LOAD ON ANYTHING EVER EVER EVER.
Just do prepay. You'll be much happier with life.
In article <FJOdnURYq_Ni7DHS...@giganews.com>,
Kenneth M. Lin <kennet...@sbcglobal.net> wrote:
" So I have autoload on my Clipper card for BART.
^^^^^^^^
your first mistake
" I might be better off just getting another card and throw this one
" away since they cannot fix the problem.
^^^^
That would be your second mistake: throwing it away. They can fix it
EVENTUALLY, and you can resume using the existing value on it then.
But definitely get a second card. Carry two good ones at all time is
my rule of thumb.
Sounds like Clipper is going to get some real lawsuits on this one.
And the transit agencies. If they don't fix this stuff and FAST, they
will be in a world of hurt.
But, also, protect yourself. Don't do stupid financial things like
have autoload turned on. Never do that.
Kenneth M. Lin
May 13, 2012, 2:21:07 AM5/13/12
to
I wish. Because BART portion failed, I couldn't use Clipper at all. I was
smart enough to get two of those when they were giving them out for free
because I did anticipate something like this happening.
The whole problem was that they loaded the amount even though my credit card
was expired. If they had waited until the card was accepted, they I'd just
enter the new information and restart the autoload. Instead, they was to
recoup the amount already loaded and somehow they couldn't before my credit
card has new expiration date.
Clipper sounded like a great idea on paper but they still have a lot of
stuff that must be smoothed out.
"Brad Allen" wrote in message
news:4faca980$0$16150$742e...@news.sonic.net...
smart enough to get two of those when they were giving them out for free
because I did anticipate something like this happening.
The whole problem was that they loaded the amount even though my credit card
was expired. If they had waited until the card was accepted, they I'd just
enter the new information and restart the autoload. Instead, they was to
recoup the amount already loaded and somehow they couldn't before my credit
card has new expiration date.
Clipper sounded like a great idea on paper but they still have a lot of
stuff that must be smoothed out.
"Brad Allen" wrote in message
news:4faca980$0$16150$742e...@news.sonic.net...
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