"Owner Listens" app

[sms]

<http://techcrunch.com/2013/05/13/ownerlistens-raises-1-1m-to-keep-angry-customers-from-running-to-yelp/>

Interesting app from the owner of Oren's Hummus in Palo Alto.

This is a pretty good idea, especially considering that Yelp now does so
much filtering of reviews that their site has become less useful and
less trustworthy.

[Tim May]

I rarely want to communicate with the owners of a restaurant. Rather, I
want to "tell the world" what I think. I think I'm not alone. Those who
write Yelp reviews and say a place is "bomb" or "yummy" (those darned
kids!) are doing so to communicate a larger message, not giving
feedback to an owner.

As it happens, the handful of Yelp reviews I've written have been
mostly positive.

I have no interest in telling the owner of Riva, for instance, that the
calamari is good. I'm trying to encourage others to give it a try.
Which is actually more helpful to the owner than telling him the
obvious.



--
Tim May