To anyone who might be able to help,
Please bear with me for this long explanation.
Over the past two years we have deployed NI-700/NXD-700(V)i (the 'V' was
removed in recent iterations of the panel) across our campus, totaling
close to 100 rooms. Most of them have been put on our network and
integrated with RMS.
The systems are relatively simple ï¿½ one Panasonic projector, one Extron
switcher, 3-5 sources, and an occasional Rane DSP with microphone
inputs. They all have the same equipment, so consistency is not an issue.
Unfortunately, this summer has seen many of those room go offline
because either the master or panel became unresponsive. The rash of
incidents has got our help desk spooked ï¿½ it is obviously a big problem
if we need to cycle the power in two rooms per day.
I have only scratched the surface in troubleshooting the issue ï¿½ as you
might imagine, this is an issue that is difficult to replicate in a lab
environment. Of course I called AMX and they could not help me over the
An issue we have all but ruled out is power fluctuations. Some of our
buildings have been known for power surges, and I suspected there might
be some intentional power outages because of summer usage. Every attempt
to try to replicate the issue using spikes and outages has failed,
however; the system always comes back online.
The next troubleshooting step I plan to take is to emulate a "hacker
attack" on a system in my office. Our systems are actually on an open
network, but I have them locked down for security purposes. I'm not sure
if we have an exposed port ï¿½ maybe 1319 is being targeted? ï¿½ or if there
is another issue that can be exploited by hackers.
Finally, there is the issue of code. The problem with this route is that
I have created a code core that automates almost everything ï¿½ I went
about it this way because we will have 200+ rooms online by the end of
this project and I wanted a way to deploy code on a room-to-room basis
without needing to re-write code each time. We have not had widespread
issues like this in the past, however. I am unsure why they would have
started cropping up now.]
At any rate... if you are still reading this, and you think you might be
able to help, I would greatly appreciate anything you could give. Even
if it's bouncing questions back and forth, every little bit will help.
I will gladly answer any questions about code or setup.
Thanks for reading!