> Hi... first post for me. Here's a conversation I had with Capital Metro,
> mostly with Erica McKewen, concerning the rules for folding bikes inside the
> bus (on which drivers clearly have had inconsistent policies)...
> Paul
> ---------- Forwarded message ----------
> From: Paul DeMello <pdeme...@alumni.utexas.net>
> Date: Wed, Nov 18, 2009 at 12:13 PM
> Subject: Re: compact folding bicycles
> To: "McKewen, Erica" <Erica.McKe...@capmetro.org>
> Hi Erica,
> Thanks so much for looking at this for me. Sorry it took so long for me to
> acknowledge your response; I've been in the midst of some family issues (now
> starting to clear up).
> Is there any way thathttp://www.capmetro.org/riding/bikes.aspcould be
> updated with this clarification? That way, I could print it out and show
> bus operators if they didn't believe me, and besides, it seems to be the
> right kind of info to put on that page.
> I'm beyond appreciative...
> Thanks again,
> Paul
> On Tue, Sep 1, 2009 at 3:28 PM, McKewen, Erica
> <Erica.McKe...@capmetro.org>wrote:
> > Hi, Paul.
> > Here is what I found out about folding bikes on our buses. Capital Metro’s
> > policy on bikes does not specifically include folding bikes, and I believe
> > that is why you heard different answers from us. In practice, however,
> > Capital Metro DOES allow folding bikes onboard, in the same manner we allow
> > people to bring suitcases and strollers onboard. That is, it must be kept
> > out of the aisle for safety reasons. I can foresee some situations in which
> > a driver might not let you board with your folding bike. For example, if
> > it’s already standing room only on the bus. (But that applies to suitcases
> > and strollers, too.)
> > I am sorry you received inconsistent answers from us, and I appreciate you
> > continuing to contact us about this issue so that we can make sure everyone
> > on staff has the correct information to ensure this won’t happen again.
> > Also, just reading down your email string below, to answer your other
> > question, there’s no need to keep the bike in a duffle bag when you’re on
> > the bus. ;)
> > Thanks,
> > Erica
> > ------------------------------
> > *From:* pdeme...@gmail.com [mailto:pdeme...@gmail.com] *On Behalf Of *Paul
> > DeMello
> > *Sent:* Tuesday, August 25, 2009 12:35 PM
> > *To:* McKewen, Erica
> > *Subject:* Re: compact folding bicycles
> > Erica that is so what I need... thanks!
> > Paul
> > On Tue, Aug 25, 2009 at 12:08 PM, McKewen, Erica <
> > Erica.McKe...@capmetro.org> wrote:
> > Wow I’m so sorry you have not gotten a consistent response from us about
> > folding bikes! I am going to turn over every leaf here to find out the
> > correct answer for you, and I’ll also make sure Customer Service and
> > Operations (bus drivers) get that info, too. I’ll reply to you soon.
> > Thanks,
> > Erica
> > ------------------------------
> > *From:* pdeme...@gmail.com [mailto:pdeme...@gmail.com] *On Behalf Of *Paul
> > DeMello
> > *Sent:* Tuesday, August 25, 2009 11:37 AM
> > *To:* McKewen, Erica
> > *Subject:* Fwd: compact folding bicycles
> > Hi Erica,
> > I recently posted a question on the capmetro blog about folding bikes...
> > whether they're allowed on buses. Thanks for your recent response on that.
> > Actually the same day I posted that question, I asked capmetro customer
> > service via email. As you'll see below, Valerie Rivera told me No at
> > first.... then she said it was ok if the bike was in a bag. (I don't have a
> > bike bag)
> > Also... a few times I tried to board a bus (338 and 5) and I've only
> > gotten resistance from drivers. The 338 driver absolutely did not let me
> > board with the bike folded; he even called someone at capmetro and that
> > someone said it was not allowed. The 5 driver reluctantly let me board, but
> > he said it wasn't allowed and just let me board because he was late. He was
> > friendly though, and he told me that if I really wanted to get somewhere
> > with the drivers, it might be a good idea to go to the capmetro office and
> > get something in writing that I could show drivers saying that folding bikes
> > are ok.
> > Anyway, I'm not trying to put anyone on the spot... I'm just trying to
> > figure out how to get the most use out of my folding bike. :) Any thoughts
> > on what I, or anyone else, can do in order to make it clear to drivers that
> > folding bikes are ok?
> > Thanks,
> > Paul DeMello
> > ---------- Forwarded message ----------
> > From: *Customer Service* <Customer.Serv...@capmetro.org>
> > Date: Thu, Aug 6, 2009 at 10:22 AM
> > Subject: RE: compact folding bicycles
> > To: Paul DeMello <pdeme...@alumni.utexas.net>
> > As long as it’s in the duffle bag and out of the aisle so other passengers
> > can’t trip over it, then it should not be a problem.
> > Thanks,
> > Valerie Rivera
> > Customer Relations
> > ------------------------------
> > *From:* pdeme...@gmail.com [mailto:pdeme...@gmail.com] *On Behalf Of *Paul
> > DeMello
> > *Sent:* Thursday, August 06, 2009 10:09 AM
> > *To:* Customer Service
> > *Subject:* Re: compact folding bicycles
> > Thank you for your response.
> > If I have a folding bike inside of a dufflebag, is that acceptable?
> > Thanks,
> > Paul DeMello
> > On Thu, Aug 6, 2009 at 9:38 AM, Customer Service <
> > Customer.Serv...@capmetro.org> wrote:
> > Dear Mr. Paul DeMello,
> > Thank you for contacting Capital Metro. Unfortunately no bikes, including
> > ones that are folded are allowed inside the bus. Please accept our apology
> > for the inconvenience this may cause you.
> > Once again, thank you for contacting Capital Metro. Please feel free to
> > contact us in the future if you have any questions, concerns or suggestions
> > regarding our service. You may reach our Customer Relations Department at
> > 512-385-0190 or via our web site atwww.capmetro.org.
> > Thank you,
> > Valerie Rivera
> > Customer Relations
> > ------------------------------
> > *From:* pdeme...@gmail.com [mailto:pdeme...@gmail.com] *On Behalf Of *Paul
> > DeMello
> > *Sent:* Wednesday, August 05, 2009 6:24 PM
> > *To:* Customer Service
> > *Subject:* compact folding bicycles
> > Hi,
> > What is the official policy for allowing compact folding bicycles on
> > Capital Metro buses (when they are in a folded state)?
> > Thank you,
> > Paul DeMello
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