modem help again please
jones
I then have to turn it off and on again. I must do this several times during
a session.
Any ideas why it is doing that please before I ring TPG, whom I haven't had
trouble with so far.
Thank you
Katherine
son of a bitch
Depends how mucho you knows about modems
You can check the modem status in the browser, check the logs, yadda
yadda yadda
The most common TPG fault is Can't Authenticate, the log should Indicate
that. If that's the case, nuthin' you can do except wait 1 to 4 hours.
Ringing them up won't speed them up.
The next most common Fault is a Bad Line
And way down the list is the Modem, unless it's a Old Dlink
Dr. Sir John Howard, AC, WSCMoF
Are you getting much noise on your phone line? Just pick up your phone's handset
and listen. Also, do you have a line filter?
--
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"Silly old bugger!"
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responding to a pensioner who dared ask for more.
"By 1990, no child will live in poverty"
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jones
I had to ring them and the fellow (who was helpful I think), after working
through differint tests, said it is probably the cables are too far away
from the phone socket.
I do have an extension of the phone cable to plug the modem, and filter
into - about 18 metres.
He said it would be better to move the modem closer to the phone socket - no
further than 3 metres, otherwise it distorts the line/signal.
Will try anything once.
Katherine
Dr. Sir John Howard, AC, WSCMoF
I don't buy it. My cable from the phone socket to the modem is 5 metres. I don't
get any problems. This is irrelevant anyway, since you have a lot of line
distance on the other side of the socket. Considerably more than 18 metres - all
the way to the exchange.
Rob
> jones wrote:
>> Thank you for your advice/s.
>>
>> I had to ring them and the fellow (who was helpful I think), after
>> working through differint tests, said it is probably the cables are
>> too far away from the phone socket.
>>
>> I do have an extension of the phone cable to plug the modem, and
>> filter into - about 18 metres.
>> He said it would be better to move the modem closer to the phone
>> socket - no further than 3 metres, otherwise it distorts the line/signal.
>>
>> Will try anything once.
>
> I don't buy it. My cable from the phone socket to the modem is 5 metres.
> I don't get any problems. This is irrelevant anyway, since you have a
> lot of line distance on the other side of the socket. Considerably more
> than 18 metres - all the way to the exchange.
>
Reading some of the forums where this has been reported, seems that the
solution for the ISP is to move the modem.
It has not been a solution to the problem BTW.
Sandgroper
"jones" <jo...@nowhere.com> wrote in message
news:4b68b2d5$1...@dnews.tpgi.com.au...
Log onto your modem's web page and look for your line attenuation , signal
to noise ratio (SNR) and sync speed stats and post them here so people can
see what your line condition is like along with the type of modem you have.
( you will find these stats somewhere listed under the WAN section )
You can also try an isolation test by unplugging all telephones, faxes ....
etc and just having the modem connected to the socket. ( with filter )
Generally speaking , it is the line distance from your telephone exchange to
your telephone socket that is determines most of your line conditions and
sync speed and having a telephone extension of up to 3 - 5 metres is OK at
times , but you may need to keep it away from any electrical interference.
--
Sandgroper
----------------------------------------------
Save planet Earth !
It is the only place that has Pizza and Beer !
idgat
++1.
Phone line cable should be absolute minimum with modem nearest the
phone socket as possible .... then you can have the network cable to
the computer as l-o-o-o-o-o-o-o-n-g as you like.
--
idgat
Compuglobalhypermeganet Inc.
Rod Speed
> jones <jo...@nowhere.com> wrote
>> I had to ring them and the fellow (who was helpful I think),
>> after working through differint tests, said it is probably
>> the cables are too far away from the phone socket.
>> I do have an extension of the phone cable to plug
>> the modem, and filter into - about 18 metres.
>> He said it would be better to move the modem closer to the phone
>> socket - no further than 3 metres, otherwise it distorts the line/signal.
> Phone line cable should be absolute minimum with
> modem nearest the phone socket as possible ....
That is just plain wrong. Consider how long it is from the socket to the exchange.
> then you can have the network cable to the
> computer as l-o-o-o-o-o-o-o-n-g as you like.
Wrong again.
Sandgroper
"idgat" <an...@anon.com> wrote in message
news:rs0im5ph9kq4emk5h...@4ax.com...
> On Wed, 3 Feb 2010 12:59:06 +1100, "jones" <jo...@nowhere.com> wrote:
>
>>Thank you for your advice/s.
>>
>>I had to ring them and the fellow (who was helpful I think), after working
>>through differint tests, said it is probably the cables are too far away
>>from the phone socket.
>>
>>I do have an extension of the phone cable to plug the modem, and filter
>>into - about 18 metres.
>>He said it would be better to move the modem closer to the phone socket -
>>no
>>further than 3 metres, otherwise it distorts the line/signal.
>
> ++1.
>
> the computer as l-o-o-o-o-o-o-o-n-g as you like.
Network cable must be less then 100 metres.
idgat
>idgat wrote:
>
>> On Wed, 3 Feb 2010 12:59:06 +1100, "jones" <jo...@nowhere.com> wrote:
>>
>>>Thank you for your advice/s.
>>>
>>>I had to ring them and the fellow (who was helpful I think), after working
>>>through differint tests, said it is probably the cables are too far away
>>>from the phone socket.
>
>Unfortunately, no, he wasn't overly helpful. He used one of the oldest
>excuses in the book and didn't RESOLVE anything.
>
>>>I do have an extension of the phone cable to plug the modem, and filter
>>>into - about 18 metres.
>>>He said it would be better to move the modem closer to the phone socket - no
>>>further than 3 metres, otherwise it distorts the line/signal.
>>
>> ++1.
>>
>> Phone line cable should be absolute minimum with modem nearest the
>> phone socket as possible .... then you can have the network cable to
>> the computer as l-o-o-o-o-o-o-o-n-g as you like.
>
>No, this is bullshit.
Yes, I agree. What you posted following really is bullshit. Totally
disregards the laws of electronic data transmission.
>
>And unfortunately, it's 'popular' bullshit, but bullshit nonetheless.
>
>Just the ISP shirking responsibility and blaming the customer.
>
>Consider that a good percentage of folks are over 2 KILOMETRES
>(that's 2000 metres, yes?) away from the exchange they're connected to,
>then try and figure out how much difference in attenuation and signal
>to noise ratio an endpoint phone cable longer than 3 metres will make.
>
>Show your work.
--
idgat
Compuglobalhypermeganet Inc.
son of a bitch
If it's a Flat Cable 16 Meters, Dat's your problem
It needs to be twisted Pair Cable, most of the crap at
DSE is not Twisted Pair.
Dr. Sir John Howard, AC, WSCMoF
> jones wrote:
>> Thank you for your advice/s.
>>
>> I had to ring them and the fellow (who was helpful I think), after
>> working through differint tests, said it is probably the cables are
>> too far away from the phone socket.
>>
>> I do have an extension of the phone cable to plug the modem, and
>> filter into - about 18 metres.
>> He said it would be better to move the modem closer to the phone
>> socket - no further than 3 metres, otherwise it distorts the line/signal.
>>
>> Will try anything once.
>
> It needs to be twisted Pair Cable, most of the crap at
> DSE is not Twisted Pair.
Twisted pair for a phone cable?
son of a bitch
>> jones wrote:
>>> Thank you for your advice/s.
>>>
>>> I had to ring them and the fellow (who was helpful I think), after
>>> working through differint tests, said it is probably the cables are
>>> too far away from the phone socket.
>>>
>>> I do have an extension of the phone cable to plug the modem, and
>>> filter into - about 18 metres.
>>> He said it would be better to move the modem closer to the phone
>>> socket - no further than 3 metres, otherwise it distorts the
>>> line/signal.
>>>
>>> Will try anything once.
>>
>> If it's a Flat Cable 16 Meters, Dat's your problem
>> It needs to be twisted Pair Cable, most of the crap at
>> DSE is not Twisted Pair.
>
> Twisted pair for a phone cable?
>
That's right, like the Cable coming into the House, twisted pair.
Rod Speed
It does have a twist, but its nothing like twisted pair in the ribbon cable sense.
Rob
> idgat wrote:
>
>> On Wed, 3 Feb 2010 12:59:06 +1100, "jones"<jo...@nowhere.com> wrote:
>>
>>> Thank you for your advice/s.
>>>
>>> I had to ring them and the fellow (who was helpful I think), after working
>>> through differint tests, said it is probably the cables are too far away
>> >from the phone socket.
>
> excuses in the book and didn't RESOLVE anything.
>
>>> into - about 18 metres.
>>> He said it would be better to move the modem closer to the phone socket - no
>>> further than 3 metres, otherwise it distorts the line/signal.
>>
>> ++1.
>>
>> Phone line cable should be absolute minimum with modem nearest the
>> phone socket as possible .... then you can have the network cable to
>> the computer as l-o-o-o-o-o-o-o-n-g as you like.
>
>
> And unfortunately, it's 'popular' bullshit, but bullshit nonetheless.
>
> Just the ISP shirking responsibility and blaming the customer.
>
> Consider that a good percentage of folks are over 2 KILOMETRES
> (that's 2000 metres, yes?) away from the exchange they're connected to,
> then try and figure out how much difference in attenuation and signal
> to noise ratio an endpoint phone cable longer than 3 metres will make.
>
> Show your work.
>
Is there a difference between ADSL1 and ADSL2 when calculating the
figures? One better than the other?
jones
buy a longer extension of the yellow cable from the modem to the computer.
And just plug the black heavy power thingy into another power point.
Katherine
"idgat" <an...@anon.com> wrote in message
>
son of a bitch
They're loosely Coupled, still twisted together in pairs
The normal flat phone cables have no twist at all
(only a few are have twists)
Rod Speed
Yes, DSL2 does get a higher speed with the same copper pair.