Hi Venkata Pingali,
Its been a shocking experience especially to me to hear that we did
not respond well ! I deeply regret the inconvenience caused.
As far as the delay in shipment is concerned !Nor Sparkfun or us could
have done anything better in this case as the packages were held up
from fedex due to bad weather conditions over the last month !
For your information i have put in the link below (please refer to the
Its difficult to handle such exceptions and we have never fallen out
of our delivery schedule to any customer in the last 3 years of our
engagement with sparkfun !
I am deeply sorry for the inconvenience caused to you and will make
sure that the customer support team at Tenet maintains more clarity
when cases like these happen (which they might have missed out due to
the volume of cases).
Please feel free to write to me directly at r...@tenettech.com if you
have suggestions and feedback and we are pretty much open to
incorporate changes to satisfy customers to the best.
Happy New Year and best of luck with your tinkering activities !
Thanks and Regards,
On Jan 19, 10:31 am, Venkata Pingali <ping...@gmail.com> wrote: