> Thanks Ram and Dilip.
> I am reasonably satisfied by your constructive and quick response
> (phone call as well email).
> I have also received the shipment - which was enroute as it turns out
> (but again I was not informed about the same).
> As we discussed the inventory management and post-processing
> processing
> could do with a bit of tightening up.
> There are many competing priorities for growing organization like
> yours. But brand/reputation building requires paying attention
> to satisfaction levels of existing customers. A bit of investment
> will save you on firefighting and allows you to focus on the larger
> goals.
> I am happy to move beyond this and believe that my/others experience
> will
> be better in future.
> Thanks!
> On Jan 19, 12:48 pm, Ram_Tenet <m.sreeramshan...@gmail.com> wrote:
> > Hi Venkata Pingali,
> > Its been a shocking experience especially to me to hear that we did
> > not respond well ! I deeply regret the inconvenience caused.
> > As far as the delay in shipment is concerned !Nor Sparkfun or us could
> > have done anything better in this case as the packages were held up
> > from fedex due to bad weather conditions over the last month !
> > For your information i have put in the link below (please refer to the
> > alert below):http://www.fedex.com/is/
> > Its difficult to handle such exceptions and we have never fallen out
> > of our delivery schedule to any customer in the last 3 years of our
> > engagement with sparkfun !
> > I am deeply sorry for the inconvenience caused to you and will make
> > sure that the customer support team at Tenet maintains more clarity
> > when cases like these happen (which they might have missed out due to
> > the volume of cases).
> > Please feel free to write to me directly at r...@tenettech.com if you
> > have suggestions and feedback and we are pretty much open to
> > incorporate changes to satisfy customers to the best.
> > Happy New Year and best of luck with your tinkering activities !
> > Thanks and Regards,
> > Ram,
> > Technical Evangelist/Mentor,
> > Tenet Technetronics,
> > Bangalore, Indiahttp://www.tenettech.com
> > On Jan 19, 10:31 am, Venkata Pingali <ping...@gmail.com> wrote:
> > > Hi!
> > > I have placed an order for an xbee on Dec 15 (~$64). Since then I have
> > > written to Tenet Tech, called them multiple times to find out the status.
> > > Each time they say it is in the post. I never receive it. I would like them
> > > to close the matter. I will place the order with other vendors. I do not
> > > have anything more to say to tenet tech.I just need closure. Can
> > > somebody responsible at Tenet Tech please look at this matter and
> > > return me my money (I dont wish to receive yourproduct even if you have
> > > one).
> > > Such a sad state of affairs!
> > > thanks!
> > > Venkata
> > > 8888835298- Hide quoted text -
> > - Show quoted text -
