JOB: US - Redwood City,CO -- Customer Care Director
hea...@cooperjohnson.com
From: Cooper-Johnson Recruiting, Inc.
Organization: Cooper-Johnson Recruiting, Inc.
Newsgroups: aol.neighborhood.ca.calabasas.jobs,aol.neighborhood.ca.jobs,aol.neighborhood.ca.oakland.jobs,aol.neighborhood.ca.san-diego.jobs,aol.neighborhood.ca.san-francisco.jobs
Job Title: Customer Care Director
Company: Cooper-Johnson Recruiting, Inc.
Job ID #: 407
Location: Redwood City,CO
Cooper-Johnson Recruiting, Inc. has a position for a Customer Care Director
in Redwood City,CO.
Responsibilities:
Responsibilities:
S/he will be managing email customer support teams and systems for this MP3 destination site. S/he will be responsible for mentoring and managing a customer care team as well as ensuring that customer care levels are met. This will include designing, organizing and executing a strategy for the collection and management of all inbound customer support data.
Desired Requirements:
Experience/Education:
Previous experience with customer support technologies including interactive messaging, message boards and ERP software. 3 plus years project management and planning experience. 5 plus years of customer care experience including management of a customer care team. Extensive experience in reporting, forecasting, analysis, budgeting and managing a support staff.
BA/BS desired.
Contact: Heather Cooper
Phone: 415 865-3699
Fax: 415 865-3690
E-Mail: hea...@cooperjohnson.com
Or, send your resume to:
Cooper-Johnson Recruiting, Inc.
Attention: Heather Cooper
1550 Bryant Street
San Francisco, CA
94103
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Cooper-Johnson Recruiting, Inc. is an Equal Opportunity Employer.
hea...@cooperjohnson.com
From: Cooper-Johnson Recruiting, Inc.
Organization: Cooper-Johnson Recruiting, Inc.