Am I the only one seeing this quite a bit in Google Checkout?
Google cancels the order. No reason given.
At least one person is getting this repeatedly for an inapp purchase, after recently buying the app succcessfully. I have no idea what to tell them to do other than contact Google.
Sep 27 8:17 PM Order cancelled Google cancelled this order. Reason: Other (describe below) Sep 27 8:17 PM Order received You received a new order. Google has sent the customer an order confirmation email.
"I've seen things you people wouldn't believe. Attack ships on fire off the
shoulder of Orion."
In other words:
Google Checkout / Market / Play is weird and buggy.
Given enough time, you'll even see orders that are "Canceled by seller",
and your would-be customers will be emailing and asking why you keep doing
that.
You might also see "internal Market error" as the cause.
> Am I the only one seeing this quite a bit in Google Checkout?
> Google cancels the order. No reason given.
> At least one person is getting this repeatedly for an inapp purchase,
> after recently buying the app succcessfully. I have no idea what to tell
> them to do other than contact Google.
> Sep 27 8:17 PM Order cancelled Google cancelled this order.
> Reason: Other (describe below) Sep 27 8:17 PM Order received You
> received a new order. Google has sent the customer an order confirmation
> email.
> Nathan
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> On Thursday, September 27, 2012 3:28:25 PM UTC-7, Kostya Vasilyev wrote:
>> Google Checkout / Market / Play is weird and buggy.
>> Well, that I know - just wondering if there is a particular latest bug,
> like on of those stormy days Checkout decides not to approve any orders.
> There is a pattern of them.
Just checked my order list, and yes, I'm seeing a few of these (where the
order is canceled with "Reason: Other (describe below)" and there is
nothing below, even the usual "Our attempt to authorize the transaction
failed").
I see a pattern: in all of these orders, the user's "account age" is "0
days".
Oh, and I was looking at a regular paid app, not not in-app purchases.
We see about 15% of all orders canceled for one reason or another. The odd thing is if the user tries again in 24 hours, the order usually goes through. The problem comes when the user just gives up in frustration. I've seen four or five canceled orders from the same user in a row. I can just imagine what expletives are being uttered during this period.
On the positive side, a year ago we were seeing 25% cancelations so things have improved quite a bit.
On Thursday, September 27, 2012 3:42:44 PM UTC-5, Nathan wrote:
> Am I the only one seeing this quite a bit in Google Checkout?
> Google cancels the order. No reason given.
> At least one person is getting this repeatedly for an inapp purchase, > after recently buying the app succcessfully. I have no idea what to tell > them to do other than contact Google.
> Sep 27 8:17 PM Order cancelled Google cancelled this order. > Reason: Other (describe below) Sep 27 8:17 PM Order received You > received a new order. Google has sent the customer an order confirmation > email.
I'm getting about 20% in the last few days. Many of them are the same people over and over - some trying ten times. I can only imagine their frustration.
Both app and inapp purchases. Some are 0 days, but others are not.
In one case, a user was able to buy the app, then failed at an inapp purchase ten times since then. That user has contacted me. He says he gets some sort of message that he will receive an email to verify his account. He receives no such email even though he does appear to be using his gmail account.
> I'm getting about 20% in the last few days. Many of them are the same
> people over and over - some trying ten times. I can only imagine their
> frustration.
> Both app and inapp purchases. Some are 0 days, but others are not.
> In one case, a user was able to buy the app, then failed at an inapp
> purchase ten times since then. That user has contacted me. He says he gets
> some sort of message that he will receive an email to verify his account.
> He receives no such email even though he does appear to be using his gmail
> account.
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I think this is a glitch on Googles side, they should be aware of it by now.
Perhaps one of Googles competitors is trying to cause problems with a
purchase/cancel campaign (i've seen it before).
Regards,
Fred
On 28 September 2012 18:22, Nathan <nathan.d.mel...@gmail.com> wrote:
>> I had one user report that removing the credit card from his profile
>> there, then adding it back, made his next attempt at ordering succeed.
>> -- K
> I'll start with that and hope they fix what appears to be a systematic
> problem. Orders are up but successful orders are down.
> Nathan
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Pretty weird ones, like this, where an order gets canceled by Google and
yet then marked as shipped (I assume this means the data is put into the
LVL database on Google's servers):
*Order history*Sep 30 3:13 PMOrder shippedYou shipped this order.Sep 30
3:13 PMOrder cancelledGoogle cancelled this order.
Reason: Other (describe below)Sep 30 3:13 PMOrder receivedYou received
a new order. Google has sent the customer an order confirmation email.
And remember: "Google Wallet *makes buying easy* with one wallet for
online, mobile and in-store shopping.".
> Since a few days there seem to be a lot more cancelled orders with
> "Reason: Other (describe below) " than usual.
> Do anyone notice this ?
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> On Sunday, 30 September 2012 21:57:30 UTC+2, Kostya Vasilyev wrote:
>> Yes, seeing more than usual too.
> Tonight it is a cancel fest with 1 purchase out of 3 or 4 cancelled this
> way...with generally 2 or 3 cancel lines for the same user in the console.
My biggest cluster so far was last week during the week. There were slightly less during the weekend, but still plenty.
It's not as high a percentage of people as it is a percentage of orders.
Some people "just have no luck at all' to quote Pirates of the Caribbean. They seem to be on some sort of secret no-buy list, and they keep trying to buy over and over, even changing credit cards, and still can't buy.
On Thursday, September 27, 2012 4:42:44 PM UTC-4, Nathan wrote:
> Am I the only one seeing this quite a bit in Google Checkout?
> Google cancels the order. No reason given.
> At least one person is getting this repeatedly for an inapp purchase, > after recently buying the app succcessfully. I have no idea what to tell > them to do other than contact Google.
> Sep 27 8:17 PM Order cancelled Google cancelled this order. > Reason: Other (describe below) Sep 27 8:17 PM Order received You > received a new order. Google has sent the customer an order confirmation > email.
I was about to post about the exact same problem when I saw this. Good news is I'm not alone. Bad news is we don't have any kind of information regarding this. My app uses in-app billing too.
I used to have approximately 15% of canceled orders due to authorization refused and about 0 to 1% of "others" each day. Since last saturday, "authorization refused" didn't change but "others" is now about 12% of my commands :(
"Authorization refused" was not so problematic because it's often related to bad account information. Most users usually corrected their account information and managed to finalize the command. This is unfortunately not true with "reason: other" as it seems that almost every user in that case can't manage to buy the app, no matter how many tries they make. This means I'm losing 12% of commands each day (hopefully users will try again in a few hours/days and won't abandon).
@Nathan : I can't confirm about the "0" account age and didn't find any specific pattern.
Can anybody confirm that removing/adding back the credit card is a successful workaround ?
> I was about to post about the exact same problem when I saw this. Good
> news is I'm not alone. Bad news is we don't have any kind of information
> regarding this.
Purchasing Issues
Problems with in-app billing and licensing server
We are aware the reports regarding in-app billing and Google licensing
server (LVL) issues, and are working on resolving these problems. Please
stay tuned and thank you for your patience.
> I used to have approximately 15% of canceled orders due to authorization
> refused and about 0 to 1% of "others" each day.
> Since last saturday, "authorization refused" didn't change but "others" is
> now about 12% of my commands :(
> "Authorization refused" was not so problematic because it's often related
> to bad account information. Most users usually corrected their account
> information and managed to finalize the command. This is unfortunately not
> true with "reason: other" as it seems that almost every user in that case
> can't manage to buy the app, no matter how many tries they make. This means
> I'm losing 12% of commands each day (hopefully users will try again in a
> few hours/days and won't abandon).
> @Nathan : I can't confirm about the "0" account age and didn't find any
> specific pattern.
> Can anybody confirm that removing/adding back the credit card is a
> successful workaround ?
Since I was the one who mentioned that, I can confirm that sometimes it
works and sometimes it doesn't, based on my limited interaction with users
regarding failed orders (not everyone writes, and I usually set up a
license in my own, back-up system, when Google's fails).
Large scale, cloud-based computing sure is fun.
Now imagine this in a different setting -- "Sorry Captain, the life support
systems have shut down due to an unexpected thread deadlock".
Thanks Kostya Vasilyev for your reply. I'm aware of the developer known issues. What is weird is that it's been written there for some time now and seems to affect people on a large scale only recently. This is just getting worse... I don't have enough experience on the maket for remembering a 25% canceled orders, but I find 12% cancelation rate is far too much already ;)
>> I was about to post about the exact same problem when I saw this. Good >> news is I'm not alone. Bad news is we don't have any kind of information >> regarding this.
> This is the best we have at this time, I believe:
> Purchasing Issues > Problems with in-app billing and licensing server > We are aware the reports regarding in-app billing and Google licensing > server (LVL) issues, and are working on resolving these problems. Please > stay tuned and thank you for your patience.
> Report this issue
> <<
>> My app uses in-app billing too.
>> I used to have approximately 15% of canceled orders due to authorization >> refused and about 0 to 1% of "others" each day. >> Since last saturday, "authorization refused" didn't change but "others" >> is now about 12% of my commands :(
>> "Authorization refused" was not so problematic because it's often related >> to bad account information. Most users usually corrected their account >> information and managed to finalize the command. This is unfortunately not >> true with "reason: other" as it seems that almost every user in that case >> can't manage to buy the app, no matter how many tries they make. This means >> I'm losing 12% of commands each day (hopefully users will try again in a >> few hours/days and won't abandon).
>> @Nathan : I can't confirm about the "0" account age and didn't find any >> specific pattern.
>> Can anybody confirm that removing/adding back the credit card is a >> successful workaround ?
> Since I was the one who mentioned that, I can confirm that sometimes it > works and sometimes it doesn't, based on my limited interaction with users > regarding failed orders (not everyone writes, and I usually set up a > license in my own, back-up system, when Google's fails).
> Large scale, cloud-based computing sure is fun.
> Now imagine this in a different setting -- "Sorry Captain, the life > support systems have shut down due to an unexpected thread deadlock".
On Thursday, September 27, 2012 4:42:44 PM UTC-4, Nathan wrote:
> Am I the only one seeing this quite a bit in Google Checkout?
> Google cancels the order. No reason given.
> At least one person is getting this repeatedly for an inapp purchase, > after recently buying the app succcessfully. I have no idea what to tell > them to do other than contact Google.
> Sep 27 8:17 PM Order cancelled Google cancelled this order. > Reason: Other (describe below) Sep 27 8:17 PM Order received You > received a new order. Google has sent the customer an order confirmation > email.
On Wednesday, October 3, 2012 2:16:50 PM UTC+2, spocky12 wrote:
> Who knows ? > Anyway, that's not possible for in-app billing apps :(
> On Wednesday, October 3, 2012 12:49:15 PM UTC+2, Pent wrote:
>> One of my users thought to try ordering via the Google Play website, >> and it succeeded after 2 previous fails via the app. Might be >> coincidence.
This would all be a lot more bearable if google could at least acknowledge the high cancelation rates. And why don't credit cards get checked when the user creates the account?
Anyone here who can share experiences with in app billing on Amazon App Store?
Oh, and does anyone know how to disable the cancel email spam?
On Thursday, November 8, 2012 10:12:43 PM UTC-6, Bram Stolk wrote:
> Mine just went to 25% cancelled In App Bills.
> This would all be a lot more bearable if google could at least acknowledge > the high cancelation rates. > And why don't credit cards get checked when the user creates the account?
> Anyone here who can share experiences with in app billing on Amazon App > Store?
> Oh, and does anyone know how to disable the cancel email spam?
