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How to answer comments on your apps
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Maps.Huge.Info (Maps API Guru)  
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 More options Nov 10, 2:38 pm
From: "Maps.Huge.Info (Maps API Guru)" <cor...@gmail.com>
Date: Tue, 10 Nov 2009 11:38:03 -0800 (PST)
Local: Tues, Nov 10 2009 2:38 pm
Subject: How to answer comments on your apps
I've been puzzled by the lack of ability for a developer to answer
comments made on the market by users. It has been frustrating to see
negative comments or questions made and be unable to do anything about
them...

I've found an easy to use, yet undocumented method to do this.

First, download and install your own app.

Second, wait for a comment that you need to respond to, then simply
add a comment of your own prefaced by "Developer comment:" - your
comment will appear as a new comment. Each comment made sticks in the
comments list, so you can effectively answer anything made on your
app.

Google should have mentioned this, it's so easy to do.

Paid apps may have a problem doing this as developers (for some
reason) can't download their own paid apps.

-John Coryat

"Radar Now!"

"What Zip Code?"


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Ken H  
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 More options Nov 12, 7:50 pm
From: Ken H <hunt1...@gmail.com>
Date: Thu, 12 Nov 2009 16:50:11 -0800 (PST)
Local: Thurs, Nov 12 2009 7:50 pm
Subject: Re: How to answer comments on your apps
Amen brother!

I think I'll use your method of answering bad comments.

It is frustrating in the extreme to see someone go through the effort
to write a comment and post it to the market place when they could
have just as easily emailed it to the developer who could have, 1)
explained what is really happening, 2) ask them exactly what they are
doing to cause this issue, or 3) just tell them that you'll start
working on a fix asap.

I find myself hating my own users!!

Ken

On Nov 10, 11:38 am, "Maps.Huge.Info (Maps API Guru)"


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Carmen Delessio  
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 More options Nov 12, 9:06 pm
From: Carmen Delessio <carmendeles...@gmail.com>
Date: Thu, 12 Nov 2009 21:06:18 -0500
Local: Thurs, Nov 12 2009 9:06 pm
Subject: Re: [android-developers] Re: How to answer comments on your apps

I've been doing this, but it certainly is limited.  I end up asking users to
email me.

As developers, is there an interest in the ability to add a simple help
forum to your apps?
This is something that I have been thinking about.  Users would post short
text questions and your or other users could answer.

Carmen
http://www.talkingandroid.com
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DroidDrop

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