Affordablehost.com Support Experience - alt.www.webmaster

Message from discussion Affordablehost.com Support Experience

Tina - AffordableHOST.com

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More options Apr 28 2003, 9:44 am

Newsgroups: alt.www.webmaster

From: "Tina - AffordableHOST.com" <t...@affordablehost.com>

Date: Mon, 28 Apr 2003 09:44:55 -0400

Local: Mon, Apr 28 2003 9:44 am

Subject: Re: Affordablehost.com Support Experience

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"SAZ" <saz1...@nospammersexcite.com> wrote in message

news:MPG.1916e8e6cd51d617989699@news.core.com...

> In article <b8j87e$ad2i...@ID-139074.news.dfncis.de>, n...@tbdata.com
> says...
> > Shepherdboy wrote:
> > > I wanted to let others who are looking for low cost host providers
> > > know of my experience with Affordablehost.com.
> > > ...

> > Please check the archive. Tina regularly publishes her private mail
> > address - take your issues up with her.

> > This is not an A/H support or A/H client services forum.

> I agree this is not an AH forum, but speaking from my previous experience
> late last year, Tina does not reply to personal emails, so this seems to
> be the only reliable way to reach her.

> If she would only take a moment or two to read her emails and reply
> accordingly, people would not need to use this group to find her (more
> bluntly, she should spend less time posting in this group and more time
> fixing the problems).

Gee Steve...its amazing that you figured this all out for me. Explain to
me, in your vast wiseness, how it takes a person "a moment or two" to read
through 300+ emails per day? I don't do tech support...I'm not qualified
and 90% of my day is spent running other aspects of AH.

Do NOT email me, personally, with tech support issues. Do NOT post in
usenet, with tech support issues. Post on the HelpDesk.

This person DID post on the HelpDesk and, as I scan through all the back and
forth...I can see why he didn't get the answer he needed right away (as do
aprox. 75% of all users who come here bitching).

Here's another FYI, for anyone reading this...not directed at anyone in
particular:

When you post to a a support HelpDesk of any kind:

Make sure you give us all the information you have. "My email isn't
working" is NOT an appropriate ticket submission. Yeah...after 3 days of
back and forth tickets with support...we can finally pull the information
out of you and figure out that your domain name expired...or your firewall
is blocking your access...or 25 other issues.

Also, do NOT submit more than one ticket on the same issue. No, it doesn't
make your ticket get answered faster...it makes everyone else's tickets get
answered slower...because we now have 2 techs working on YOUR issue,
possibly working against each other.

--Tina

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