Monitor warranty
Jef Roe
I purchased a Samsung monitor in January 2007 which, as with many monitors,
had a 3 year manufacturers warranty. That warranty was from day 1. I am now
on my 5th replacement panel in 2 years and 10 months. All replacements have
been reconditioned old models supposedly in A1 condition. All replacements
were aesthetically OK but lacked electronic integrity....hence the 5th one.
The first replacement took place outside the 12 month suppliers warranty.
What is the situation if a monitor goes faulty inside 12 months. Is it the
responsibility of the supplier to issue a brand NEW replacement or do they
hide behind the manufacturers warranty whereby you get a refurb.
dj
Daddy
You'll have to check the exact wording of your warranty, however, most
warranties I have seen indicate that replacements may be refurbished.
Do you have a hard time time finding someone who speaks proper English
when you contact Samsung? I have a two-year old Samsung monitor that has
never been color-calibrated, because the instructions are written in
tortured English, and everyone I've contacted at Samsung sounds like
they're using a cheap translation program.
Daddy
William R. Walsh
> I purchased a Samsung monitor in January 2007 which, as
> with many monitors, had a 3 year manufacturers warranty.
> I am now on my 5th replacement panel in 2 years and 10
> months.
Ouch. I really doubt the reconditioned units are in *that* bad of a
shape. How do they fail? If it's the same or similar every time, I'd
start asking questions about how the equipment is set up--in case
there really is some kind of problem with things on my end.
> Is it the responsibility of the supplier to issue a brand NEW
> replacement or do they hide behind the manufacturers
> warranty whereby you get a refurb.
Many times a manufacturer's warranty will specify that you can receive
a rebuilt or repaired item in place of a new one. However, it's
usually also possible to receive a truly new unit if the remade ones
do not function acceptably, by appealing to customer service.
You mentioned contacting the supplier for service. If the warranty you
have is a manufacturer's warranty, have you tried contacting Samsung
about it?
All of my Samsung panels have proven very reliable. Apart from two
that were dead in the box (one scratched and the other with a
flickering backlight) and one that died of bad capacitors in the power
supply, I have had no problems with a wide variety of their Syncmaster
LCD panels. I would recommend that you contact Samsung and explain the
problem to them, being sure to mention that the remade monitors are
not working well.
William
Jef Roe
"William R. Walsh" <wm_w...@hotmail.com> wrote in message
news:1ae7061f-56c6-4780...@x31g2000yqx.googlegroups.com...
No 1 Stand broke and the whole lot had to go back, yet the panel was very
nice.
No 2 Backlight started flickering. Panel changed only.
No 3 Backlight flickering as soon as I set it up. Panel changed only.
No 4 Unable to set 1680 x 1050 on Digital port and ghosting on Analogue
port. Panel changed only
No 5 Had it a week now and its seems OK so lets hope this lasts 2 months.
At No4's problem I contacted Samsung Customer Service and they issued me a
letter of credit. Well it was not as simple as that, they actually issued 3
Letters of Credit.
Letter 1. Incorrect name, address and serial number of monitor and not
signed.
Letter 2. Almost correct address but still not signed.
Letter 3. OK this one made it through unscathed.
With these letters of credit you have to return the monitor to the supplier
with the letter. So I contacted my supplier who said once they receive it
they would send it to their supplier, who then returned it to Samsung for
assessment. Only then would notification come back down the chain to
me............are you still with me.
And how long would that take while I was without a monitor, I estimated 3
weeks. So I wrote to Samsung and requested a direct monetary credit or new
monitor replacement. The letter was sent 1st class to the correct address
but they said they did not receive it. Bullshit. With that I asked for
another monitor to be supplied....No 5 which seems OK. Well lets hope it
sees out the remaining warranty then I am going to get a nice 24" Dell
U2410.
Ben Myers
It is customary in the computer industry to replace a failed unit under
warranty with a refurbished one. People need to read the warranty
paperwork to see if they have any recourse or if they have additional
rights.
The rationale is that the failed unit is used, so it should be replaced
with a used refurb. I'd be less concerned if a unit failed in a year
than if it failed in the first month.
Does your state have a consumer lemon law? I think the model you got is
a lemon, based on your experience. Please tell all of us which exact
model it is... Ben Myers
Jef Roe
"Ben Myers" <ben_...@charter.net> wrote in message
news:he6pj8$qrv$1...@news.eternal-september.org...
it's a SyncMaster 215TW...