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Voltage Probe - Dell OpenManage

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Tom Penharston

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Sep 23, 2005, 12:48:27 PM9/23/05
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This is quite possibly the most aggressive warning message I've ever
seen from Dell. I should probably uninstall the Dell OM software, but
before I do I'll cross-post and make some calls.

Dell Precision
Windows XP SP2

Warning Event Notification:
"A voltage probe has exceeded a non-critical threshold. Contact your
Help Desk or Dell Technical Support for further assistance."

Although the error is "non-critical" the message returns within 60
seconds of closing. This computer is running the Dell OpenManage
Client Connector. It's an out of warrantee PC but still very useful;
I'd rather run without the Dell software then to see warnings that I
can't diagnose. What voltage probe? Any ideas?

Fixer

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Sep 23, 2005, 4:11:46 PM9/23/05
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Out of warranty Server rather than just a PC
"Tom Penharston" <thinkpe...@netscape.net> wrote in message
news:1127494107....@z14g2000cwz.googlegroups.com...

Tom Penharston

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Sep 23, 2005, 5:08:25 PM9/23/05
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I never understood how Precisions were classified. I used to call Dell
Tech Support and go through the Server group, but then I'd be separated
into a group that was strictly Precisions. The last few times I called
I thought I went into a Desktop group, rather than a Precision group.
If you want to call a Precision a "Server" then go ahead. I just think
of the Precision as an advanced desktop.

OpenManage is another story. They only provide OpenManage support for
certain lines of computers including Precision. If that's all it
takes, then call it a server.

Fixer

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Sep 23, 2005, 6:01:14 PM9/23/05
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I'm just suprised at running open manage on a precision workstation

"Tom Penharston" <thinkpe...@netscape.net> wrote in message
news:1127509705....@g14g2000cwa.googlegroups.com...

Tom Penharston

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Sep 26, 2005, 10:34:45 AM9/26/05
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Am I the only one who runs OM client on Precisions? Why do they
provide the software if we aren't supposed to use it?

Kevin Rengo

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Sep 26, 2005, 11:58:47 AM9/26/05
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"Tom Penharston" <thinkpe...@netscape.net> schrieb im
Newsbeitrag
news:1127745285.0...@g47g2000cwa.googlegroups.com...

> Am I the only one who runs OM client on Precisions? Why do they
> provide the software if we aren't supposed to use it?
>
What is this OM capable of? I already downloaded it, but haven't yet
got into it..


Tom Penharston

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Sep 26, 2005, 12:07:36 PM9/26/05
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OM is capable of diagnosing the hardware and relaying messages.
Unfortunately, on the Precision I mentioned above, the voltage message
isn't useful. The dialog box is an annoyance. I don't know if the
problem is in a power supply, mobo, or other hardware.

Does anybody run OM on PowerEdge servers?

Tom Penharston

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Sep 27, 2005, 9:54:04 AM9/27/05
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Am I on the wrong newsgroup? This thread is going nowhere.

Unknown

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Sep 28, 2005, 8:12:00 AM9/28/05
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"Tom Penharston" <thinkpe...@netscape.net> wrote:
>Am I on the wrong newsgroup? This thread is going nowhere.

And your point? Maybe no-one here has the same problem (or any kind
of solution) because no-one has the same setup as you. Please apply
for a refund for your consultation fee. Welcome to Usenet.

Tom Penharston

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Sep 28, 2005, 8:36:32 PM9/28/05
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> And your point? Maybe no-one here has the same problem (or any kind
> of solution) because no-one has the same setup as you.

Actually someone posted yesterday, unfortunately the post doesn't
appear on this version of the thread. They had a PC with a similar
problem, but critical. The PC would count down from 60 and shutdown.
The admin removed OM software to eliminate the voltage message but the
PC continued to shutdown. Since we don't see the post here, I guess
the cross-posting was broken between the dell NG and the hardware NG.

I also threw out a softball question, "Does anyone use OM on
PowerEdge?" Hundreds of people could respond to that.

S.Lewis

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Sep 28, 2005, 9:50:18 PM9/28/05
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"Tom Penharston" <thinkpe...@netscape.net> wrote in message
news:1127954192....@g44g2000cwa.googlegroups.com...


Tom -

You'd be far better off posting your question here:

http://forums.us.dell.com/supportforums?category.id=precision

Have a look. You'll find someone over there who's seen what you're asking.
This usenet group is largely about Dimension, Optiplex, Inspiron, and
Latitude models.

PW and PE questions, imo, are better off posted at the link above.


Stew


Tom Penharston

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Sep 29, 2005, 11:45:42 AM9/29/05
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Thank you for the link. Yes, now that I look at the forums I agree
that my questions should attract more responses over there.

I wonder if MS forums thrive because the majority of their boards are
open to Google Groups. I have to wonder why companies like Dell keep
everything so close to the nest.

Frankie

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Jan 12, 2006, 3:02:16 PM1/12/06
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Tom Penharston wrote:
> Am I the only one who runs OM client on Precisions? Why do they
> provide the software if we aren't supposed to use it?
>
NO,

But maybe you should call it "IT Assistent", as that is what you are
running.

That is the OM client which runs on a desktop.

But to return to your original question:

These messages are caused by the OM or IT/A client not "understanding"
the ESM (Embedded System Management) messages.

The easiest solution (if there is no obvious hardware failure) is to
upgrade to the latest System BIOS and ESM / ERA / DRAC Firmware.

That normally solves these messages.

If that does not work, you are probably looking at a new Workstation.

Regards,

Frank

Tom Penharston

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Jan 18, 2006, 7:09:51 PM1/18/06
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Thanks Frank. Although the reply came 3.5 months after the original
question I still apprecitate you answer. Thank you.

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