Message from discussion
OT: The shortest AT&T Digital Cable experience ever!!
From: LCK <elsie...@usa.net>
Subject: Re: OT: The shortest AT&T Digital Cable experience ever!!
Date: 2000/10/20
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Ted Montague wrote:
> Well the guy came today to install the Digital Cable, and 10 minutes after he left, we
> were on the phone canceling the service. Turns out, AT&T doesn't offer NBA League Pass in
> Newark, even though the customer service guy told me they did when I ordered the cable
> almost a month ago. After they came to install it tonight, I immediately called up to
> order League Pass and was told it is not offered here. She says, "Sorry sir, League Pass
> isn't available in Newark, but we do offer it in Hayward. " I'm like, OK great, Hayward,
> let me just pick up my house and move it 15 miles.
>
> So it's back to the DirecTV satellite for me, no way I'm going the whole NBA season with
> no Laker basketball!!! Good thing we didn't cancel the DirecTV.
This new economy with low unemployment is taking customer service to lower levels of customer
satisfaction. I had to call AT&T 3 times, including the first one to switch to digital cable,
to get NBA League Pass. I just can't wait until my next bill to see if I'm charged $169 x 3
for it!
Ted, it seems NBA League Pass is offered through inDemand on digital cable. If you have any
inDemand PPV channels showing on your digital cable, then one would THINK NBA League Pass is
also available. If you have any reason to go cable instead of satellite (nothwithstanding
bozak's recs), then it might be worth one more phone call to AT&T FraudBand. During my last
phone call a supervisor was involved, so maybe that's what it takes.
Glad you'll be able to see the Lakers no matter what!
LCK
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