Line 6 customer support
jim d
Really tho, there may be a general lesson in this somewhere. This
situation LNE6 has put themselves in reminds me of a similar situation I
went thru a few years back with M-Audio. That was about some software
bugs that they too forever to fix. If they ever did, that is. I'm not
sure, I got rid of my M-Audio stuff during the " we can't hear you ... "
game they seemed to be playing.
The deal is, Line6 software isn't working on the current mac os. Not a
big deal ...it's only been something like 3 months. I can't use the
editor software for my POD, but more important, I can't access their
online patch library.
Hardware that takes special drivers might best be thought of as
disposable. Sooner of later, the parent company will drop the ball, stop
reving the code and ......junk.
The stuff is like a cheap scanner, or printer, destined to be driverless
and mostly useless.
Here's a link to their support forum. Just feel the love.
http://line6.com/community/thread/21052?start=0&tstart=0
jim d
rr
Boss ME-70. It sounds miles better and you don't have the hassle/gripe/
pain of depending on a computer OS. Sorry, just had to dig in one more
time.
Jim
rr <rick...@gmail.com> wrote:
>
> Boss ME-70. It sounds miles better and you don't have the hassle/gripe/
> pain of depending on a computer OS. Sorry, just had to dig in one more
> time.
In checking in on the line6 forum this morning, I ran across an
interesting thing, a reference to my old friends Steinberg. According to
this thread, Steinberg has changed their stonewalling policy on software
updates and is now giving out timelines on when us lowly customers might
expect things.
http://line6.com/community/message/92705;jsessionid=5E3C61B8AAF3C89896E97
E50AAF060AC#92705
Cool, Steinberg finally " got it " that customer support mattered. Too
late for me tho, I jumped ship what, about a year back ? In the real
world, seriously buggy ( Cubase ) or totally non working ( Line 6 Monkey
) is a show stopper.
I feel about this like some do dongles. If my work depends on something,
and I paid for that something, that something had better work as
advertised. Dongles scare me, particularly the Cubase one, because of
their non replacement policy. Lose it, break it, have it stolen and
that's your problem. You were responsible, not them. Fine, except that
the program doesn't need the thing in the first place. It's a key that
protects Steinberg, and not very well at that. It adds no benefit at all
to me, so why add the burden of making me guard the thing ?
Back the Line 6 and the Pod. I'm not sure I'll go back to it now, even
if they eventually get their editor working. Its weakness has been
exposed. And that is that it *NEEDS* an editor, and it's a closed thing.
Perhaps eventually all Line6 stuff will end up in closets, alongside
piles of no longer supported printers.
jim