1) I got a Hartke 2.5XL cabinet that had a damn sticker on the grill that
took me a half hour to clean off. Hartke put it there, but I contacted
Zzounds to ask them to pass the complaint on to Hartke. Zzounds apologized
via e-mail and obviously forwarded the complaint because a few days later I
got an e-mail from Hartke also apologizing. They sent me a tee shirt and
some strings for my trouble.

2) I bought an Ashdown preamp from "B" stock. It arrived defective. Shit
happens, especially with "B" stock (used). I e-mailed Zzounds that night.
The next morning I had an e-mail telling me a replacement was already on the
way along with a shipping label to return the defective one. As long as they
got the defective one in a reasonable period of time, they wouldn't charge
my card. Sounds like a good way to do it if you ask me.

3) I ordered some stuff when the website said, "Will ship tomorrow". They
lied. It shipped that day even though it was after their normal cutoff time.

All three are examples of going above and beyond typical customer service.
Now, if they would only take my GC gift card!