Joe L wrote:
"E Booth" <ebo...
Lord Valve Speaketh:
I had to go to RadioShack.com today to pick up some sand (my
shop is doing a lot of repairs for Guitar Center, and they
sell a whole mess of SS amps) so I decided to drop by my own
shop and leave the parts off; while I was there, I looked for
Mr. Lemoine's sales ticket. I looked through all the tube orders
back to October 1, 1999, but I couldn't find his. This means
that either I overlooked it, or it was more than two months
ago. I was looking for the ticket because I sometimes write
notes on the back with info that's germaine to the deal, such
as what kind of amp the tubes are going into, or what kind of
music the customer plays..stuff like that. Sometimes just
seeing the ticket (and what was ordered, and when) can jog my
memory a bit. No luck. At any rate, I am not normally rude
or condescending to people on the phone. My conversational
style is robust bordering on downright bawdy; sometimes folks
who haven't dealt with me in the past are a bit taken aback.
I've been known to pull a leg or two from time to time, too.
It seems to me, however, that if I really had a bad case of
the Ass and was acting like a schmuck, Mr. Lemoine would have
just told me to stick my tubes where the sun don't shine and
hung up. Sometimes, if my old lady isn't around to make sure
I eat my 3:00 piece of fruit, I can get pretty cranky; the
stuff I take for diabetes knocks the crap outa my blood sugar
levels and if I'm too busy to have a snack I get testy. So...
if I was a shithead, I apologize. As for the tubes...I CAN'T
FIX ANYTHING IF NO-ONE TELLS ME IT'S BROKEN!! The 12AX7LPSs
have been doing a good job for me so far; I get a few back
now and then, but I get a few of *everything* back now and
then. Sometimes there is nothing wrong with tubes people
send back, and I hear from them later that they found thus-
and-such was wrong inside the gear. Sometimes there *is*
a problem or defect. Sometimes, I replace tubes that were
obviously mistreated; for instance, a dude sent me back
a couple of Svetlana EL34s with a note in the box that said
"These tubes blew a fuse in my amp. Please replace." I
took a look at the bottom of the pair, and both of 'em had
arc-trails between pins two and three...an *obvious* indication
of the amp having been operated into an open load. I sent
a replacement pair with a small note in the box that said
"Be sure your speaker cabinet is connected before you turn
you amp on." Sometimes it's just easier to eat the damaged
stuff and keep the customer, rather than point fingers and
lay blame. Sovtek 12AX7LPSs haven't been around for long;
everyone (including me) is still learning what they can and
can't do. I saw a post recently on the LPSs not being
good for cathode follower use because they evidently don't
like excessive heater-cathode voltage spread. I don't usually
recommend them for that application, but that's good info
to be aware of. As far as hum goes, the LPSs aren't known
for it. Some tubes hum more in one type of amp than they
do in another; for instance, 5751s can hum in SF Fender front
ends, but they are usually fine in Marshalls. *Every* preamp
tube I ship gets listened to and checked for excessive
microphonics; if it has a green dot on the top or bottom of
the bottle, and a green dot on the top of the box, I personally
tested it in my bench rig for noise, hum, and microphonics.
I have no idea how Mr. Lemoine got *two* that hum...but I
would have been more than glad to ship him two replacements,
no questions asked. For my regular customers, if there is
a problem, I ship the replacements *before* I get the bad
ones back. If it were otherwise, this NG would be *full* of
posts like Mr. Lemoine's, and I'd be eating crow every day.
As I said above, I can't deal with a problem unless I know
about it. I've stayed in business for nearly three decades
through the simple expedient of *never* fucking with anyone's
money. (To put it bluntly.) You got a beef with me, don't
hesitate to call. If you feel the need to put your shit in
the street by posting it on AGA, I can deal with it that way,
too. So Sayeth the Lord.
VISIT MY WEBSITE: http://www.freeyellow.com/members2/lord-valve/
Good tube FAQ for newbies. Click the e-mail link and join my
SPAM LIST; just put "SPAM ME" in the header and I'll sign you
up. (If you only want a set of e-mail catalogs, put "CATS ONLY"
in the header.) I specialize in top quality HAND-SELECTED NOS and
current-production vacuum tubes for guitar and bass amps. Good
prices, fast service. TONS of gear and parts in stock...let's DEAL!
NBS Electronics, 230 South Broadway, Denver, CO 80209-1510
Phone orders/tech support after 1:00 PM Denver time at 303-778-1156
NOW ACCEPTING VISA AND MASTERCARD
CHAT WITH LORD VALVE: Log onto any DALnet server and join
channel #CONELRAD. Look for me there most any night after
11:00 PM Denver (Mountain) time. Guitar-amp questions and
what-have-you are welcome.
Philo T. Farnsworth sez, "Vacuum tubes kick major ass.
Be a MAN...and buy some TODAY!"