On Thu, 16 May 2013 12:53:42 +0000 (UTC), Howard Hail
<
howart...@notmail.com> wrote:
>Xho Jingleheimerschmidt :
>
>> On 05/15/2013 06:41 PM, Howard Hail wrote:
>
>>> Les Albert <
lalb...@aol.com> wrote:
>>>
>>>> One line for four registers is something that is very common in the
>>>> larger hardware stores in my area, and nobody bypasses the little old
>>>> lady. But it's the two lines for two registers with the odd guy
>>>> between both lines that invokes the silent, "Jerk!".
>>>>
>>>> The best set-up is in the giant electronics store, Fry's. On a
>>>> weekend they have at least 15 registers working, and one long line
>>>> where everyone waits their turn.
>>>
>>> Banks work that way, of course, and I'm surprised more stores don't.
>>
>> Banks have lobbies, and most stores don't.
>
>What's true for most stores doesn't really bear on whether more stores
>can do something. If every store in America stayed the same, except
>Staples adopted the single line system, or for that matter just the wig
>stores in Los Angeles did it, that would mean more stores had adopted the
>system.
>
>> The individual lines already back up into the shopping aisles. How
>> would they arrange a single line so as not to make it much worse?
>
>Ask Whole Foods. They did it in Manhattan, and it appears to take up
>less space than the regular system:
>
> Whole Foods executives spent months drawing up designs for
> a new line system in New York that would be unlike anything
> in their suburban stores, where shoppers form one line in
> front of each register.
>
> That traditional system, they determined, would take up too
> much space and could not handle the crowds they expected here.
>
>
http://www.nytimes.com/2007/06/23/business/23checkout.html
>
>There's another chain called Hannafords which it looks like is trying the
>same thing. Articles talk about how it's faster, but there's a fair
>amount of customers who don't want to change the way they queue up and it
>takes a fair amount of traffic direction by employees.
>
>So maybe it's a mix of staffing and training issues, capital costs of
>reconfiguring stores, complications of maintaining different designs in
>different stores, reluctance to hit customers with a new way of doing
>business, but at least for stores the size of supermarkets, it's not a
>square footage issue.
The queueing chute (and there's no other way to get to a money-taker)
at the Frys in Concord is 75-100' long, not much wider than 1.5
persons and is _jammed_ with impulse items. An employee is stationed
(they rotate, so everyone gets a bit of the "easy" duty) at the outlet
of the chute, and monitors the next open register (there are tally
lights) and will direct you to the available one. There are ~35 regs,
IIRC... maybe 50. (And not all are manned).
The flagship store in Sunnyvale has IIRC >100 regs, and on Black
Friday they're all manned and working full steam, and the chute line
winds around to the back of the store. Which is at least one acre in
area. srsly