AuthorizeNet - Are they good?
Gerry White
"Ty Miner" <ty_n...@ivie-ent.com> wrote in message
news:hla49.142$Kp2.7...@newssvr15.news.prodigy.com...
> I am considering AuthorizeNet for handling my online payment gateway.
> I have my own cart, we just need online processing.
>
> Looking for any feedback from people who have or is using this service.
Never heard much criticism about them (in the UK)... Expensive though (or
were when I researched them)
--
http://dergal.net
Hosting
E-Commerce
Web based Apps & More
Tel UK 0870 757 1645
Scott Beckstead
We use them and have lately been having a lot of problems. Every other
day it seems that they are timing out transactions left and right.
They recently changed their gateway which caused many double charges to our
customers. Our customers were not amused. Other than that they seem fine.
Scott Beckstead
Webmaster
www.cyber3.com
"Ty Miner" <ty_n...@ivie-ent.com> wrote in message
news:hla49.142$Kp2.7...@newssvr15.news.prodigy.com...
> I am considering AuthorizeNet for handling my online payment gateway.
> I have my own cart, we just need online processing.
>
> Looking for any feedback from people who have or is using this service.
>
>
> Thanks,
> Ty
>
>
Chance
Authorize.net has also caused serious headeaches for our company with
problems with double charges. Some batches of 30 or more people have
been processed twice, yet neither Authorize.net nor the processing
company (Paymentech) would help or assess the problem. The worst part
is, they won't admit it even though it is happening ALL the time to a
LOT of their customers. Since I switched over to verisign, all these
issues have gone away. Although that was only 2 months ago and I
guess we are still waiting to see what issues arise via Verisign.
Niles Ingalls
Our company too has had numerous problem with authorize.net lately.
Today we had to take our cart off-line due to all the errors coming from
Authorize.net today and yesterday. They are not answering their support
phone calls, instead recommending that you e-mail their support staff.
E-mails are also not being returned, so we are going to dump them as soon as we
can integrate our cart into a new system.
We are looking at using linkpoint.com, but we have no experience with them
yet so I offer no recommendation. If you use authorize.net I can only hope
you have a better experience than we did.
Timothy M Hodgson
I have had Authorize.net for three years, and I am going to switch.
The worst part of their service is that they simply do not answer
support emails. Problems go unsolved and their silence, to me, means
that they could care less.
Steer clear of Authorize.net.
Tim Hodgson
Richard Galli
just started with them, and don't have much experience. But I have just
received the second or third notice about a snafu or glitch, this one
involving their brand new interface.
Interestingly, although they admit that part of the new problem lingers,
they thank customers for their patience while they "resolved" it. The only
resolution was, unfortunately, letting people know that they were still
working on it.
I sympathize with them for the terrific complications their system probably
involves, trying to deal with thousands of web sites and hundreds of
different merchant banks and systems, all while trying to maintain security.
Before I get too disenchanted with them, I would like to hear more about
what other people are using and having no similar problems with.
Please let us know.
--
Richard Galli
Peanuts, Fish Farms, Hog Hormones and Broken Hearts...
"remfs" is an unexpectedly gentle novel about the Vietnam War
Learn more at http://www.remfs.net
"Timothy M Hodgson" <timho...@hotmail.com> wrote in message
news:184745c7.0209...@posting.google.com...
Niles Ingalls
> So which service are you planning to use when you leave AuthorizeNet. I have
> just started with them, and don't have much experience. But I have just
> received the second or third notice about a snafu or glitch, this one
> involving their brand new interface.
We use card services who now have their own gateway, and through this
process discovered that we pay a PREMIUM to use Authorize.net through
cardservices.
Authorize.net takes an aditional percentage from each sale, a monthy
gateway fee, and a transaction for each sale on top of our normal
charges through cardservice
which means my company has been paying out the nose for poor service.
With cardservices/linkpoint we will simply pay the gateway fee, and
our rates
are being dropped to less than we pay now.
Linkpoint(cardservices gateway) offers an API to use their gateway,
and they also have a "basic" version of their gateway similar to the
authorize.net ADC method, but it seems to have less features than
authorize.net.
I haven't tested out their system yet, but so far they:
1. easy to get on the phone, and answer all my questions in detail.
2. respond to all my e-mail (wow) and actually seem to address my
questions,
instead of giving me canned responses from a FAQ.
3. much cheaper than Authorize.net
4. offer echecks (so does authorize.net,however) without making you
jump through dozens of forms, requesting bank statements, credit
checks, etc.
We wasted so much time trying to get echecks working with
authorize.net, that
we finally gave up. cardservices claims that we will have it going
3 days,
no extra paperwork.
> Interestingly, although they admit that part of the new problem lingers,
> they thank customers for their patience while they "resolved" it. The only
> resolution was, unfortunately, letting people know that they were still
> working on it.
I have no patience for a company who refuses to answer their phone,
while my
company is loosing money. We lost a few thousands thanks to them, and
I didn't
have anyone to call and talk about it.
Their competitor was happy to talk to me, and also informed me of how
their
volume was unusually high that day. Guess I'm not the only one jumping
ship.
> I sympathize with them for the terrific complications their system probably
> involves, trying to deal with thousands of web sites and hundreds of
> different merchant banks and systems, all while trying to maintain security.
> Before I get too disenchanted with them, I would like to hear more about
> what other people are using and having no similar problems with.
Yes, but they should communicate with their customers better.
It was my customers that had to inform me of our cart being down.
If authorize.net had of informed me first, I could have deactivated
our cart, which informs our customers of an ETA for when it will be
back on. They made us
look bad as far as I'm concerned.
I understand that nothing works 100% of the time, but you can't leave
your
customers hanging, and shut off your phones.
They still haven't responded to my e-mails :(
Good luck with whoever you find.
Niles
Richard Galli
noticed when I was first searching for a gateway system: they don't show you
their system in action, either by offering a "test" site or by suggesting
real sites to look at. I have no idea what their system looks like or how it
feels.
Any clues?
--
Richard Galli
Peanuts, Fish Farms, Hog Hormones and Broken Hearts...
"remfs" is an unexpectedly gentle novel about the Vietnam War
Learn more at http://www.remfs.net
"Niles Ingalls" <de...@atheos.net> wrote in message
news:b0edeacb.02090...@posting.google.com...
Niles Ingalls
> I took a look at the cardservice/linkpoint site and noticed the same thing I
> noticed when I was first searching for a gateway system: they don't show you
> their system in action, either by offering a "test" site or by suggesting
> real sites to look at. I have no idea what their system looks like or how it
> feels.
>
> Any clues?
>
> --
> Richard Galli
The look/feel of a shopping cart usually has very little to do with
the gateway,
and more with your shopping cart. If you use their payment form
(authorize or linkpoint) both gateways allow to you modify their look
to match your site.
To get my test account,I simply sent an e-mail request to cardservice
requesting a test account and they supplied me with one the next day.
I also took a look at Paypal, and their "gateway". While it's not
actually
a gateway because the funds go into a paypal account, it appears to be
quite
flexible with some kewl features. Go to paypal and click on the
developers
link to read up on it. Of course, their rates may not be as
competitive as using
authorize.net or linkpoint(I haven't really checked yet), but it's
certainly alot easier to setup and possible more convenient for some
people.
Niles