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Message from discussion MBNA (Now BOA) Downloads
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John  
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 More options Oct 26 2006, 6:58 am
Newsgroups: alt.comp.software.financial.quicken
From: John <j...@nowhere.com>
Date: Thu, 26 Oct 2006 10:58:31 GMT
Local: Thurs, Oct 26 2006 6:58 am
Subject: Re: MBNA (Now BOA) Downloads
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In article <6MT%g.113$YA5...@newsfe05.lga>, stealth_...@lycos.com says...
> Using Q H7B 2006.

> I have always been able to use Web Connect to download my MBNA Credit Card
> statements into Quicken. However, when Bank of America bought MBNA and I had
> to switch over to their new web site on Monday, downloads stopped working
> altogether.

> Downloads QFX FIle, but import results in error--unable to verify the
> financial institution information.

> Deactivated online access, changed financial institution to BOA All Other
> States, still get same error.

> Has anybody had ANY luck downloading transactions from B of A, particularly
> people converted over from MBNA.

> QFX Header is     <SIGNONMSGSRSV1>
>         <SONRS>
>             <STATUS>
>                 <CODE>0
>                 <SEVERITY>INFO
>             </STATUS>
>             <DTSERVER>20061025000000[-5:EST]
>             <LANGUAGE>ENG
>             <FI>
>                 <ORG>Bank of America
>                 <FID>6526
>             </FI>
>             <INTU.BID>5959
>         </SONRS>
>     </SIGNONMSGSRSV1>

I had the same problem. I'm able to see the statements on my 2 former MBNA accounts on BoA's
award-winning web site and even download the QFX file for my latest statement. Following the
instructions on BoA's award-winning web site on deactivating the MBNA online services in
Quicken, associating the accounts to BoA, and reenabling the accounts resulted in failure.  
Double clicking the downloaded QFX file also doesn't work. According to BoA's (apparently
non-award winning) telephone tech support, former MBNA account holders have to wait for a
full cycle for the online downloads to work. Curiously, they define a full cycle as that
point where *two* native BoA statements have been received for the former MBNA account.

So, now we former MBNAers have the benefit of "improved" paper statements (defined as a very
small font fuzzily printed on Soviet-era bathroom tissue grade paper with all sections of the
statement placed as closely together as possible) and no access to downloadabe statements for
the next two months.

This transition is incredibly poor even for the banking business - more appropriate for Billy
Bob's Savings and Piggy Bank than a large bank like BoA. Personally, I'll probably not be a
BoA customer anymore by the time they get this mess straightened out.


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