quicken 11 - error OL 89B after direct connect update

[jo]

I realized recently that several transactions were missed from some one step updates from Morgan Stanley. This has happened before but quite a while ago, so I thought it was a fluke, and manually added them. Now I'm getting the OL 89B error message repeatedly during the updates and not getting any transactions. I found some help online and tried some of the refreshing procedures, and also removed the account from one step update and readded it. Nothing has helped. One post in a Quicken forum I stumbled on said this error was old and shouldn't even be seen.

BTW I can locate the two log files that are used diagnostically, but don't know what to look for in either of them.

Any ideas?

[Sharx35]

"jo" <philly...@verizon.net> wrote in message
news:b5fcbe72-bc17-4319...@googlegroups.com...

You people KEEP insisting on doing these downloads from financial
institutions and, for years now, continue to flood this newsgroup
with the problems that result from relying on such downloads. I
NEVER do them--I just download stock prices on a daily basis.
Seldom any problems that don't clear themselves very quickly.

[jo]

What an absolutely idiotic reply. This is something Quicken has done for years and sucessfully 95% of the time. I have to assume that you manually sit and type in every single one of your transactions at some point, which a)is an extremely tedious procedure for someone with many holdings and many transactions and b) personally is impossible since I have severe hand and wrist pain.

To designate me or anyone with a Quicken issue as "you people" is insulting. I don't see this forum "flooded" with reports of problems. I haven't had a problem in over a year, maybe longer. There is no software that doesn't have bugs, and with the increased complexity of interacting with remote servers, protocols and almost an infinite # of user configurations, the likelihood that a bug or two doesn't impact you from time to time is next to 0. In a perfect world, it would be nice if it didn't, but this is reality. It looks like your reality is to stick with your periodic bursts of vitriol against anyone who you deem an idiot.

I'm looking for a information on a problem that has occurred one other time in my entire quicken usage of about 20 years. If you want to revert to the days of the typewriter, Sharx, don't let me stop you, but direct your hostilities and unhelpful responses in a different direction than me. I asked for help; you respond with condescension,arrogance, and smugness. How's that attitude working for you in your personal life??

[Sharx35]

"jo" <philly...@verizon.net> wrote in message

news:54d2afce-b053-4d7f...@googlegroups.com...

If you had regular sex MORE and jacked off less, maybe you'd have
LESS severe hand and wrist pain! <<ROFL>>

>
> To designate me or anyone with a Quicken issue as "you people" is
> insulting. I don't see this forum "flooded" with reports of
> problems. I haven't had a problem in over a year, maybe longer.
> There is no software that doesn't have bugs, and with the
> increased complexity of interacting with remote servers,
> protocols and almost an infinite # of user configurations, the
> likelihood that a bug or two doesn't impact you from time to time
> is next to 0. In a perfect world, it would be nice if it didn't,
> but this is reality. It looks like your reality is to stick with
> your periodic bursts of vitriol against anyone who you deem an
> idiot.

You are entitled to your own OPINIONS but NOT your own FACTS, as
you have amply demonstrated.

[nob...@nada.com]

On Wed, 1 May 2013 22:54:46 -0600, "Sharx35" <sha...@hotmail.com>
wrote:

Do we really need to go down this path again?

[Sharx35]

<nob...@nada.com> wrote in message
news:hh76o8hha8jlc0seq...@4ax.com...

As soon as my critics have a million dollar+ net worth, let THEM
criticize MY methods.

[Marc Auslander]

Please don't feed the trolls. Just ignore them till they wither from boredom.

[Sharx35]

"Marc Auslander" <marcs...@gmail.NOSPAM.com> wrote in message
news:878v3wg...@aptiva.optonline.net...

> Please don't feed the trolls. Just ignore them till they wither
> from boredom.

Say what you want. I've been in this newsgroup LONGER than you have
and I shall be here LONG after you are a withered husk in your
discount casket.

[John Pollard]

"jo" wrote

---------------------------------------------------------------------

Have you tried "refreshing" your financial institution information?

http://quicken.intuit.com/support/help/install--register--and-convert/online-banking-services-not-working-after-converting-to-the-latest-version-of-quicken/GEN82615.html

[John Pollard]

"John Pollard" wrote in message news:km91sb$n3v$1...@dont-email.me...

Have you tried "refreshing" your financial institution information?

http://quicken.intuit.com/support/help/install--register--and-convert/online-banking-services-not-working-after-converting-to-the-latest-version-of-quicken/GEN82615.html

------------------------------------------------------------------------------

Sorry, I just re-read your post and see that you mentioned something about
refreshing.

[John Pollard]

"jo" wrote

-------------------------------------------------------

What happens if you create a New (test) Quicken file; setup the one account
you're having problems with in that new file; and try downloading in the new
file?

If you see the same problem in that new file, make it a point to Save the
OFX Log file to a TXT file (in Help > Log Files).

[If CONNLOG is seeing a problem, it usually is reflected in one, or more,
log records with a non-zero "netstatus" value.]

[jo]

Thanks, John.

To avoid the troll, I delayed posting back that I had resolved the problem. The two things I did were :

a)Validated the file , once without rebuilding investment lots and once with, because I still got the error without that step. There were some miscellaneous errors, all on very old transactions, mostly what were referred to as missing splits. I unfortunately did not test the download immediately after the validates, but went on to b)

b) I detached One step update from ALL the accounts at Smith Barney. In my early attempt to refresh, I had only disconnected the primary account and there are two others. Don't know why they would matter, but it seemed cleaner.

After I finished this, (and I'm sorry I didn't conduct this in a more orderly fashion so it could point to the exactly source of the problem), I closed Quicken, restarted Win 7, reestablished One Step Direct Connect for the 3 SB accounts and did an Update. No errors anymore. I think missing any one of these steps could be the key, but unfortunately, I don't know which one was. I do see that my QDF file is about 5MB smaller than it was, by virtue of something Validate does, I assume. I have done nothing about the alerts in the validate log about the so called missing splits, because they've been around for ages and so far do not seem to ahve any relevance to my immediate problem. Famous last words.

[John Pollard]

"jo" wrote

To avoid the troll, I delayed posting back that I had resolved the problem.
The two things I did were :

a)Validated the file , once without rebuilding investment lots and once
with, because I still got the error without that step. There were some
miscellaneous errors, all on very old transactions, mostly what were
referred to as missing splits. I unfortunately did not test the download
immediately after the validates, but went on to b)

b) I detached One step update from ALL the accounts at Smith Barney. In my
early attempt to refresh, I had only disconnected the primary account and
there are two others. Don't know why they would matter, but it seemed
cleaner.

After I finished this, (and I'm sorry I didn't conduct this in a more
orderly fashion so it could point to the exactly source of the problem), I
closed Quicken, restarted Win 7, reestablished One Step Direct Connect for
the 3 SB accounts and did an Update. No errors anymore. I think missing
any one of these steps could be the key, but unfortunately, I don't know
which one was. I do see that my QDF file is about 5MB smaller than it was,
by virtue of something Validate does, I assume. I have done nothing about
the alerts in the validate log about the so called missing splits, because
they've been around for ages and so far do not seem to ahve any relevance to
my immediate problem. Famous last words.

----------------------------------------------------------------------------

Thanks for the update. I was going to suggest you post in the Quicken
Community, but getting it fixed on your own is much better.

I have read, on more than one occasion, that deactivating all accounts for a
financial institution (and sometimes, all accounts, period), then possibly
validating, then re-activating the accounts, can cure certain problems.
Though there is a caution that you probably should not do that for "Express
Web Connect" downloads (Smith Barney is probably a "Direct Connect"
download).

One possible cause of "missing split" is having your Quicken split
transaction dated differently than the real-world split. I agree they were
probably not related to your OL-89 error.

[Sharx35]

"John Pollard" <inv...@invalid.com> wrote in message
news:kmaqqn$vo2$1...@dont-email.me...

> "jo" wrote
>
> To avoid the troll, I delayed posting back that I had resolved
> the problem. The two things I did were :

Troll noun def. ANYONE with an opinion different from yours.

I have to ask, how many hours have you spent, to date, solving
your downloading problems, including the time spent doing the
procedures below?

[jo]

About 1 elapsed hours.