q09 questions- retirement planner and Help
jo
menus. Not that it was that wonderful, but I like to play with it now
and then.
And, I couldn't use Quicken Help to try to find the above because when
I click on the Help icon, I get the message "Cannot start Windows
Help". Huh? I want Quicken Help, not Windows Help. I *was* able
to start Windows help from the Start menu, so I don't know what
Quicken is referring to.
jo
ps56k
"jo" <philly...@verizon.net> wrote in message
news:90fa9096-ff77-46c9...@j24g2000yqa.googlegroups.com...
hmmm - Q2009 dlx -
top menu command bar -> Help -> Quicken Help ?
top menu command bar -> Tax -> Tax Planner
top menu command bar -> Planning -> your choice
jo
> "jo" <phillysle...@verizon.net> wrote in message
Can't use Quicken Help, as explained.
Don't want the Tax Planner. I can do that. Retirement planner was
something unique.
I don't have a Planning icon on my command bar. Oh, ok, I had to
customize my bar but the only option was Retirement Planning. What
option was it under? I always got to it from a sub menu before but
still can't see it. But thanks for resurrecting it for me.
jo
>
> - Show quoted text -
Well, this is extremely weird. My command bar now has an icon titled
"Retirement Planner", but when clicked, it takes me online to an ad
for Quicken Online Payroll. Something is really screwed up.
jo
Sharx35
Time to re-install Quicken.
ps56k
jo
for me - this was the top menu level bar - with text commands -
not the row of icons...
and HELP is only on the top level text menu bar..
please keep things separate in the discussion -
top level text menu command bar VS icon bar
BTW - if you Help About - what does it say for Version + Release
jo
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> BTW - if you Help About - what does it say for Version + Release- Hide quoted text -
>
> - Show quoted text -
Ok, let's back up so I can be more precise.
Am using Quicken H & B V2009 Release 7, just installed about a week
ago.
I had no options for Planning initially, as a primary text menu
choice or under any other text menu that I could see. When I
customized the icon bar to add Retirement Planning (I don't remember
if there were other Planner options because I was only interested in
that one), it added an icon with the correct text under the icon, but
when the icon was used, it took me to a screen for Online Intuit
payroll.
I searched the Live Community questions and found that in order for
Planning to show up as an option anywhere, it has to be turned on in
Preferences (this is either different from previous releases, or the
installation turned off that preference, which I doubt). I turned
it on. That gave me the Planning text menu option and the Planning
tab, but the problem with the Retirement Planning icon remains,
despite my removing it and readding it.
Clicking on the Planning tab takes me directly to the results screen
for the retirement scenario I set up in Quicken H & B 2008. Choosing
Options--> Review or change options, takes me to the same Online
Intuit Payroll screen. And now I notice that under the Planning
text menu option, there are a number of Planner choices, all with "*"
at the end of them (eg College, Retirement, Home Purchase). They all
try to take me to the same Online Intuit Payroll page. I have never
seen the "*" at the end of a menu option before but it must have some
significance relating to this problem.
So, I seem to have a very confused Q installation, or I am missing
something very basic that has changed between V 2008 (and 2006 etc,
etc) and V 2009. The only way I can get any information about
Retirement planning is by clicking the Planning tab, or by choosing
the Goto Planning under the Planning text menu option. I get a
results graph from my last Q H&B, but I can't change any assumptions.
Have I left any information out? Thanks for your time.
jo
jo
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>
> - Show quoted text -
Still have no resolution of this. Can anyone offer suggestions?
John Pollard
> Still have no resolution of this. Can anyone offer suggestions?
It certainly seems like something is corrupted; your data and/or your
installation.
For example: if you convert a file that used Quicken planners ... Q2009
should automatically elect to display the "Planning" menu choice and the
"Planning" tab. And that should allow you to open, and modify, the
Retirement planner ... either from the Planning menu choice or the
Planning tab. You should not have to go to the Setup tab and tell Quicken
to "Show" the Planning tab when the converted file used planning data.
I don't have any idea which corruption is more likely, though I suppose
the bit about the asterisks alongside the Planning menu choices makes me
think of a corrupted installation. But if you can't recreate the problem
in a New Quicken file (where you probably *would* have to use Setup to get
access to Planning), that would suggest data corruption.
For reinstalling: I would reinstall to a totally new folder. Here are a
couple of links about reinstalling.
https://quicken.custhelp.com/cgi-bin/quicken.cfg/php/enduser/std_adp.php?p_faqid=1686
https://quicken.custhelp.com/cgi-bin/quicken.cfg/php/enduser/std_adp.php?p_faqid=4108
I might just plan to use the qcleanui.exe tool regardless.
As for repairing data corruption; Validating a Quicken Copy of your data
is the only real option I know. You could try it on the converted data
first, and if that didn't help, you could uninstall Q2009, reinstall Q2008
and Validate a Quicken Copy of the Q2008 data; then have Q2009 convert
that Validated Copy. [You could combine the reinstall with the Validate
of the old data ... reinstalling Q2008 once Q2009 has been uninstalled,
Validating, uninstalling Q2008, then reinstalling Q2009.]
--
John Pollard
jo
> jo wrote:
> > Still have no resolution of this. Can anyone offer suggestions?
>
> It certainly seems like something is corrupted; your data and/or your
> installation.
>
> For example: if you convert a file that used Quicken planners ... Q2009
> should automatically elect to display the "Planning" menu choice and the
> "Planning" tab. And that should allow you to open, and modify, the
> Retirement planner ... either from the Planning menu choice or the
> Planning tab. You should not have to go to the Setup tab and tell Quicken
> to "Show" the Planning tab when the converted file used planning data.
>
> I don't have any idea which corruption is more likely, though I suppose
> the bit about the asterisks alongside the Planning menu choices makes me
> think of a corrupted installation. But if you can't recreate the problem
> in a New Quicken file (where you probably *would* have to use Setup to get
> access to Planning), that would suggest data corruption.
>
> For reinstalling: I would reinstall to a totally new folder. Here are a
> couple of links about reinstalling.
>
>
> https://quicken.custhelp.com/cgi-bin/quicken.cfg/php/enduser/std_adp....
>
> I might just plan to use the qcleanui.exe tool regardless.
>
> As for repairing data corruption; Validating a Quicken Copy of your data
> is the only real option I know. You could try it on the converted data
> first, and if that didn't help, you could uninstall Q2009, reinstall Q2008
> and Validate a Quicken Copy of the Q2008 data; then have Q2009 convert
> that Validated Copy. [You could combine the reinstall with the Validate
> of the old data ... reinstalling Q2008 once Q2009 has been uninstalled,
> Validating, uninstalling Q2008, then reinstalling Q2009.]
>
> --
>
> John Pollard
Thanks, John. I'll experiment with all your suggestions. Have you
ever heard of the "*" phenomenon before, and if so, what it means?
jo
John Pollard
> I'll experiment with all your suggestions.
> Have you ever heard of the "*" phenomenon before,
> and if so, what it means?
I don't recall anything like that.
--
John Pollard
jo
>
> - Show quoted text -
Well, John, I took the easy way out and reinstalled. All the
problems that I've mentioned went away. I have no idea what was
corrupted or misinstalled the first time. Both installations were
updated to v7 so that's not it.
Unfortunately, I now have noticed a new problem. I have only a single
backup set in the BACKUP folder, despite having been in and out of
Quicken daily since 10/28. I haven't changed anything in the backup
preferences, where I allow for 5 backup copies.
So NOW what have I overlooked???
BTW: Q2008 was a joy compared to Q2009. I can't yet distinguish any
features that work better or are new, and it is dramatically slower.
I've got an old system, but if there wasn't much changed between
releases, why is the current one such a dog? I suppose I shouldn't
complain, since I only paid $19.99 for it, but I *am* curious.
Jo
John Pollard
> Well, John, I took the easy way out and reinstalled. All the
> problems that I've mentioned went away. I have no idea what was
> corrupted or misinstalled the first time. Both installations were
> updated to v7 so that's not it.
>
> Unfortunately, I now have noticed a new problem. I have only a single
> backup set in the BACKUP folder, despite having been in and out of
> Quicken daily since 10/28. I haven't changed anything in the backup
> preferences, where I allow for 5 backup copies.
>
> So NOW what have I overlooked???
Not sure. Normally, Quicken creates its automatic backups once every 7
days, depending on how often you run Quicken. Maybe today is the day for
it to create the next one.
> BTW: Q2008 was a joy compared to Q2009. I can't yet distinguish any
> features that work better or are new, and it is dramatically slower.
> I've got an old system, but if there wasn't much changed between
> releases, why is the current one such a dog? I suppose I shouldn't
> complain, since I only paid $19.99 for it, but I *am* curious.
I don't know. My system is so old, and I overload it so much, I have very
little expectation of speed. And I'm not sure I'd know how to determine
the cause, or what to do to fix it, if I found it - I'm pretty much maxed
out on this machine, and trying to hold off getting a new one for as long
as possible.
--
John Pollard
jo
I figured out the backup situation too. It shows how often I have
looked at those files that I didn't remember that Quicken only makes
those backups once every 7 days. So, everything now seems to be
working as well as Q2009 can work. I could add memory to this
dinosaur, altho it has 512MB, but it's probably throwing away money.
Or maybe the old memory is so cheap, if you can find it, that it would
be an interesting experiment<g>. I'm too embarassed to tell you how
old this system is :{.