Problem with Quicken Premier 2009
hashky
(crashes) when I clicked on Accept when there was a date change, so I
went back to Update 5.
I had not had the problems with Update 7 that John Pollard pointed out
in an earlier post "How do you get quicken updates?"
However; when I click on the last Accept if there is a date change
Quicken closes (crashes). The difference between Update 6 and 7 is that
Update 7 only does it on the last item only. And the item is entered
properly. So I merely have restart Quicken. The dates have been
changed and I can continue normally.
I have to decide whether to reinstall Update 5 and run it with it's
annoyances - asking me if I want to update every time I download
anything, or Update 7 that merely crashes Quicken on the last Accept
when accepting a date change.
Ron
John Pollard
What happens if, when you get to that last transaction to accept, you
click "Accept All" instead of "Accept"?
--
John Pollard
hashky
hashky
I have to Accept all the OTHER Transactions first. I accept them one at
a time by clicking on "Accept".
Then click on "Accept All" for all the Date Changes and Payment Changes.
If I click on any Date Change and Payment Change and click "Accept"
Quicken closes, or crashes.
I will have to live with it or reinstall Update 5, and put up with the
Upgrade nag.
Ron Spruell
John Pollard
> Only with Date Change and Payment Change is clicking on Accept a
> problem.
> I have to Accept all the OTHER Transactions first. I accept them one
> at a time by clicking on "Accept".
>
> Then click on "Accept All" for all the Date Changes and Payment
> Changes. If I click on any Date Change and Payment Change and click
> "Accept" Quicken closes, or crashes.
>
> I will have to live with it or reinstall Update 5, and put up with the
> Upgrade nag.
Have you tried turning off the duplicate check number warning?
Edit > Preferences > Quicken Program > Notify
Uncheck "Warn if a check number is re-used".
--
John Pollard
hashky
I don't have the foggiest idea why you would suggest this, but I will
give it a try and post back.
I only write about 1 check a month so maybe I don't need the duplicate
check number warning. I can't remember the last time I was notified
that I had a duplicate check number.
hashky
change today. I clicked Accept and Quicken closed. I tried it again
clicking on the Accept at the bottom of the page, Quicken closed.
I started Quicken for the 3rd time. This time I clicked on Accept All
and it worked. Quicken did not close, but continued normally.
This bug has been in the last 2 updates. It is discouraging that
Quicken is the "best" personal finance software available.
Any other off the wall suggestions? Other than the
uninstall/clean/reinstall that I have done at least 5 times.
Does Quicken 2010 do the same thing under XP?
Ron Spruell
i...@silent.com
>I turned of the duplicate check number warning. I got my first date
>change today. I clicked Accept and Quicken closed. I tried it again
>clicking on the Accept at the bottom of the page, Quicken closed.
>
>I started Quicken for the 3rd time. This time I clicked on Accept All
>and it worked. Quicken did not close, but continued normally.
>
>This bug has been in the last 2 updates. It is discouraging that
>Quicken is the "best" personal finance software available.
>
>Any other off the wall suggestions? Other than the
>uninstall/clean/reinstall that I have done at least 5 times.
>
>Does Quicken 2010 do the same thing under XP?
I have been told that this was fixed in 2010. I have not seen it
happen with 2010, although I don't change payments very often.
hashky
What problems does the Update 7 updated patch posted by Dr. Chuck fix?
http://quicken.intuit.com/support/articles/using-quicken/patches-and-updates/7154.html
It is definitely different than the original Update 7.
John Pollard
> What problems does the Update 7 updated patch posted by Dr. Chuck fix?
>
> http://quicken.intuit.com/support/articles/using-quicken/patches-and-updates/7154.html
>
> It is definitely different than the original Update 7.
If by different, you mean the patch file is a different size, or something
along those lines, I wouldn't be surprised.
I don't think that the updated patch altered anything about the way
Quicken works (from what the first patch did), I think the change was to
correct problems getting the patch installed.
I never had the original problem that was reported; but I didn't try to
install the patch until a bit after it was first released. I don't even
know if what I installed was the original, or the modified version.
Quite a few people have reported successfully installing the updated patch
... quite a few other people have reported not being able to install it.
So now, Intuit sounds like they are working on a second update to the
patch.
--
John Pollard
hashky
Do you have any other suggestions?
This is my latest salvo to Quicken Tech Support. I think that Update 6
and 7 are to fix issues with Vista and Windows 7.
Ron Spruell
=======================================
This may help you in your quest to find a solution to this aggravating
problem.
I installed Quicken Premier 2009 on a new computer. It is running
Windows XP Professional SP3. I used the automatic update and updated
through Update 7.
I set up a new file with only 1 bank account.
I set up the Direct Connect and downloaded.
I accepted all transactions.
Then I went on line and changed a date on one payment. (The bank
changes the date every time a payment is scheduled for a non-business
day. Which is quite often.)
I downloaded the transactions.
I clicked on Accept (the one on the same line as the transaction) to
accept the date change and Quicken closed.
I restarted Quicken.
I clicked on Accept (the one at the bottom of the page) to accept the
date change and Quicken closed.
I restarted Quicken
I click on Accept All and the transaction was accepted. Quicken worked
as it did before prior to updates 6 and 7.
I uninstalled Quicken.
I rebooted.
I reinstalled Quicken, but I did not use the automatic updates.
I installed Update 5.
I set up a new file with only 1 bank account.
I set up the Direct Connect and downloaded.
I accepted all transactions.
Then I went on line and changed a date on one payment.
I downloaded the transactions.
I clicked on Accept and Quicken accepted the transaction and DID NOT CLOSE.
This is not a problem with my Quicken data. It is not a problem with my
computer. This is a problem with Quicken software, or something in
Update 6 and 7 makes a configuration change to cause this.
Ron Spruell
John Pollard
I don't know what else to tell you.
I had never seen this particular problem before because I never have any
"payment change" transactions. But I created one and was able to
reproduce the problem.
I believe that Intuit probably already knows about the problem (it doesn't
happen in Q2010), but that doesn't mean that knowledge of it has made its
way to the support folks.
Your writeup is good and I think you ought to send it to Intuit ... via
their feedback site.
http://quicken.intuit.com/support/feedback/
I think the R6 and R7 releases were about much more than Vista/Win 7
problems.
http://quicken.intuit.com/support/articles/using-quicken/release-notes/7153.html
There is a new release of Q2010 due out soon, largely to address issues
with the Money Converter. Since the R7 release added the Converter to
Q2009, I'm guessing a new release for Q2009 will be out too (maybe later
than the Q2010 release though); it will need the same changes as Q2010
will get. A new Q2009 release *might* address the problem you're having.
In the meantime, doing an Accept All seems like a fairly innocuous
workaround.
--
John Pollard
hashky
"A new Q2009 release *might* address the problem you're having.
> In the meantime, doing an Accept All seems like a fairly innocuous
> workaround."
Clicking on Update Later is also fairly innocuous "workaround". Update
5 works fine if I could just turn off the nagging update pop-up.
Ron Spruell
hashky
Quicken Customer Care wants me do the update in the SAFE MODE. They
don't have a clue what the solution is.
I have uninstalled and reinstalled 10 to 20 times at Quicken Customer
Care's request. No this. I hope that they are kidding!
Do you know the registry key or file I could modify to stop the Update
Pop-ups?
Ron Spruell
hashky
Found the fix for the update pop-up nag. It is pretty simple. I am
waiting for the official fix from Quicken Customer Care. QCC only knows
to tell people how to uninstall and reinstall.
Ron Spruell
John Pollard
> John -
>
> Quicken Customer Care wants me do the update in the SAFE MODE. They
> don't have a clue what the solution is.
>
> I have uninstalled and reinstalled 10 to 20 times at Quicken Customer
> Care's request. No this. I hope that they are kidding!
What is your objection to doing this?
> Do you know the registry key or file I could modify to stop the Update
> Pop-ups?
No.
--
John Pollard
hashky
John -
I have uninstalled and reinstalled at least a dozen times. I have done
this on 2 computers. The outcome is always the same. If I do an
install in the Safe Mode and it doesn't work, the Quicken Customer Care
will want me do do some other type of uninstall and reinstall. If
installing in the Safe Mode was going to work, they would have told me
to do that 6 months ago. They just don't know what to do. So their
purpose is to keep me doing things.
Uninstalling and reinstalling is obviously not going to fix the problem.
And if uninstalling and reinstalling is not going to fix the problem,
then Quicken Customer Care does not have another solution.
They will not tell me how to stop the pop-ups because they don't know
how. All they know how to do is uninstall and reinstall.
For my problem I consider Quicken Customer Care's solution not worth
another uninstall and reinstall. They are not even worth another free
phone call back. They don't have a solution.
Maybe the code writers will eventually get the message and fix the problem.
Ron Spruell
hashky
be fixed with Update 7. I think I will wait for a few years before I
buy Quicken again.
mfdimond
http://www.rockryno.com/quicken/Re-Problem-with-Quicken-Premier-2009-19600-.htm
:
Quicken has acknowledged that this is a problem with the software.
Clicking accept all is the current work around.
Not sure why any transactions should show payment changed.
They certianly have issues in this area
-------------------------------------
John Pollard wrote:
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