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Intuit Speaks (About My Quicken Problem)
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Juan Wei
Apr 24, 2013, 6:55:28 PM4/24/13
to
I spoke with an intelligent, intelligible and humble first tier support
person in India today, who was very cooperative and polite. Even let me
download a "fresh" copy of Quicken 2013 Deluxe.
The upshot? Second tier will call me tomorrow. <sigh>
person in India today, who was very cooperative and polite. Even let me
download a "fresh" copy of Quicken 2013 Deluxe.
The upshot? Second tier will call me tomorrow. <sigh>
David H. Lipman
Apr 24, 2013, 9:21:29 PM4/24/13
to
From: "Juan Wei" <juan...@gmail.com>
Personally I wouldn't think the "fresh" copy would not be worthwhile unless
all updates were rolled up into the installer making it completely
up-to-date.
--
Dave
Multi-AV Scanning Tool - http://multi-av.thespykiller.co.uk
http://www.pctipp.ch/downloads/dl/35905.asp
all updates were rolled up into the installer making it completely
up-to-date.
--
Dave
Multi-AV Scanning Tool - http://multi-av.thespykiller.co.uk
http://www.pctipp.ch/downloads/dl/35905.asp
Juan Wei
Apr 25, 2013, 2:53:03 AM4/25/13
to
David H. Lipman has written on 4/24/2013 9:21 PM:
> From: "Juan Wei" <juan...@gmail.com>
>
>> I spoke with an intelligent, intelligible and humble first tier support
>> person in India today, who was very cooperative and polite. Even let me
>> download a "fresh" copy of Quicken 2013 Deluxe.
>>
>> The upshot? Second tier will call me tomorrow. <sigh>
>
> Personally I wouldn't think the "fresh" copy would not be worthwhile unless
> all updates were rolled up into the installer making it completely
> up-to-date.
Agreed, However, it was a fresh copy of R1.
>
>> I spoke with an intelligent, intelligible and humble first tier support
>> person in India today, who was very cooperative and polite. Even let me
>> download a "fresh" copy of Quicken 2013 Deluxe.
>>
>> The upshot? Second tier will call me tomorrow. <sigh>
>
> Personally I wouldn't think the "fresh" copy would not be worthwhile unless
> all updates were rolled up into the installer making it completely
> up-to-date.
Juan Wei
Apr 25, 2013, 1:07:26 PM4/25/13
to
Juan Wei has written on 4/24/2013 6:55 PM:
Spoke with "Highest Level Support" just now. It seems that this has just
become a recognized problem! He said he was about to go in to a meeting
to discuss this and would call me back in two hours.
I found out that Quicken does an interesting (i.e., stupid) thing. When
you buy Quicken online, you download the original Release 1 file rather
than one that has all the patches!!!
More, later.
become a recognized problem! He said he was about to go in to a meeting
to discuss this and would call me back in two hours.
I found out that Quicken does an interesting (i.e., stupid) thing. When
you buy Quicken online, you download the original Release 1 file rather
than one that has all the patches!!!
More, later.
David H. Lipman
Apr 25, 2013, 2:51:41 PM4/25/13
to
From: "Juan Wei" <juan...@gmail.com>
Intuit has *NEVER* been very bright in their support of their software.
Juan Wei
Apr 25, 2013, 3:42:21 PM4/25/13
to
It's been declared an official problem!
They have received more than 100 complaints so they have put their
software troubleshooting team on it.
They said they would call "in a few days".
David H. Lipman has written on 4/25/2013 2:51 PM:
They have received more than 100 complaints so they have put their
software troubleshooting team on it.
They said they would call "in a few days".
David H. Lipman has written on 4/25/2013 2:51 PM:
David H. Lipman
Apr 25, 2013, 4:43:33 PM4/25/13
to
From: "Juan Wei" <juan...@gmail.com>
> It's been declared an official problem!
>
> They have received more than 100 complaints so they have put their
> software troubleshooting team on it.
>
Bravo !
> It's been declared an official problem!
>
> They have received more than 100 complaints so they have put their
> software troubleshooting team on it.
>
Juan Wei
Apr 25, 2013, 6:37:51 PM4/25/13
to
David H. Lipman has written on 4/25/2013 4:43 PM:
files.
> From: "Juan Wei" <juan...@gmail.com>
>
>> It's been declared an official problem!
>>
>> They have received more than 100 complaints so they have put their
>> software troubleshooting team on it.
>
> Bravo !
I was a little surprised that they did not ask me to send them any log
>
>> It's been declared an official problem!
>>
>> They have received more than 100 complaints so they have put their
>> software troubleshooting team on it.
>
> Bravo !
files.
John Pollard
Apr 27, 2013, 11:01:45 AM4/27/13
to
"Juan Wei" wrote
I found out that Quicken does an interesting (i.e., stupid) thing. When
you buy Quicken online, you download the original Release 1 file rather
than one that has all the patches!!!
-----------------------------------------------------------
I recently got an email from the op in this discussion, commenting on
something I had written about this discussion; and at first I wondered why.
Then I realized that the reply I thought I had sent to the newsgroup, must
have been unintentionally sent only to the op. Sorry about that.
Since my original comments seemed to confuse the op; I'm resubmitting, with
changes that will hopefully make my thoughts clearer.
While my preference is that all Quicken installations ship/download with the
earliest release, it's more than just a "preference".
If the installation does not come with the earliest release, the user can
never revert to any earlier release. And there have been quite a few
occasions when users wanted to, and did, do that
Bottom line:
If the installation comes with the earliest release, the user can always
update to the most recent release.
But if the installation comes with the most recent release, the user can
never revert to any earlier release.
So getting an installation with the earliest release gives every user the
opportunity to install whatever release they choose. Getting any other
release with the installation will permanently restrict the users that
receive such an installation.
[Also (according to Intuit): Download installations from Intuit are for the
most current release within a week or so after that release comes out.
Download installations from retailers, like Amazon, may always be for the
earliest release.]
I found out that Quicken does an interesting (i.e., stupid) thing. When
you buy Quicken online, you download the original Release 1 file rather
than one that has all the patches!!!
I recently got an email from the op in this discussion, commenting on
something I had written about this discussion; and at first I wondered why.
Then I realized that the reply I thought I had sent to the newsgroup, must
have been unintentionally sent only to the op. Sorry about that.
Since my original comments seemed to confuse the op; I'm resubmitting, with
changes that will hopefully make my thoughts clearer.
While my preference is that all Quicken installations ship/download with the
earliest release, it's more than just a "preference".
If the installation does not come with the earliest release, the user can
never revert to any earlier release. And there have been quite a few
occasions when users wanted to, and did, do that
Bottom line:
If the installation comes with the earliest release, the user can always
update to the most recent release.
But if the installation comes with the most recent release, the user can
never revert to any earlier release.
So getting an installation with the earliest release gives every user the
opportunity to install whatever release they choose. Getting any other
release with the installation will permanently restrict the users that
receive such an installation.
[Also (according to Intuit): Download installations from Intuit are for the
most current release within a week or so after that release comes out.
Download installations from retailers, like Amazon, may always be for the
earliest release.]
Juan Wei
Apr 27, 2013, 11:18:04 AM4/27/13
to
John Pollard has written on 4/27/2013 11:01 AM:
I would say, in my experience, when I download a program for the first
time, the vast majority of software producers offer their most
up-to-date product.
Release notes for programs indicate what has been done since the last
update, and invariably, a new release corrects old errors.
Why would I want to back up to a version that has more errors than the
one I have?
BTW, I asked Quicken's "highest support level" if I could download a
fully patched version of Quicken Deluxe 2013 and was told that they do
not have it!
> While my preference is that all Quicken installations ship/download with the
> earliest release, it's more than just a "preference".
>
> If the installation does not come with the earliest release, the user can
> never revert to any earlier release. And there have been quite a few
> occasions when users wanted to, and did, do that
>
> Bottom line:
> If the installation comes with the earliest release, the user can always
> update to the most recent release.
> But if the installation comes with the most recent release, the user can
> never revert to any earlier release.
>
> So getting an installation with the earliest release gives every user the
> opportunity to install whatever release they choose. Getting any other
> release with the installation will permanently restrict the users that
> receive such an installation.
>
> [Also (according to Intuit): Download installations from Intuit are for the
> most current release within a week or so after that release comes out.
> Download installations from retailers, like Amazon, may always be for the
> earliest release.]
I'll say it again, John. Chacun a son gout!
> earliest release, it's more than just a "preference".
>
> If the installation does not come with the earliest release, the user can
> never revert to any earlier release. And there have been quite a few
> occasions when users wanted to, and did, do that
>
> Bottom line:
> If the installation comes with the earliest release, the user can always
> update to the most recent release.
> But if the installation comes with the most recent release, the user can
> never revert to any earlier release.
>
> So getting an installation with the earliest release gives every user the
> opportunity to install whatever release they choose. Getting any other
> release with the installation will permanently restrict the users that
> receive such an installation.
>
> [Also (according to Intuit): Download installations from Intuit are for the
> most current release within a week or so after that release comes out.
> Download installations from retailers, like Amazon, may always be for the
> earliest release.]
I would say, in my experience, when I download a program for the first
time, the vast majority of software producers offer their most
up-to-date product.
Release notes for programs indicate what has been done since the last
update, and invariably, a new release corrects old errors.
Why would I want to back up to a version that has more errors than the
one I have?
BTW, I asked Quicken's "highest support level" if I could download a
fully patched version of Quicken Deluxe 2013 and was told that they do
not have it!
Sharx35
Apr 27, 2013, 4:37:50 PM4/27/13
to
"Juan Wei" <juan...@gmail.com> wrote in message
news:klgq1k$c4c$1...@dont-email.me...
market. I, for one, wouldn't touch their shares...except to short
them, of course. I've heard they had an absolutely terrible season
with their consumer income tax software. Turbotax is overpriced
and, UFile, for example, is just as good but far cheaper and allows
one, in Canada, to prepare more returns.
John Pollard
Apr 27, 2013, 10:10:22 PM4/27/13
to
"Juan Wei" wrote
Why would I want to back up to a version that has more errors than the
one I have?
-------------------------------------
And I would say: why should your personal preferences be treated as the
rules for other users. [It's a rhetorical question.]
To say nothing about the false claim you make that a reversion to a previous
version is necessarily going to a version with more errors.
How in the world can you possibly interpret what I wrote as a suggestion
that anyone should/would want to revert to a version that was worse than the
one they have. Those who want to revert to a previous version want to do so
because the previous version is better for them than the current version.
Get a life.
Why would I want to back up to a version that has more errors than the
one I have?
And I would say: why should your personal preferences be treated as the
rules for other users. [It's a rhetorical question.]
To say nothing about the false claim you make that a reversion to a previous
version is necessarily going to a version with more errors.
How in the world can you possibly interpret what I wrote as a suggestion
that anyone should/would want to revert to a version that was worse than the
one they have. Those who want to revert to a previous version want to do so
because the previous version is better for them than the current version.
Get a life.
Juan Wei
Apr 28, 2013, 1:33:19 PM4/28/13
to
John Pollard has written on 4/27/2013 10:10 PM:
Oh, dear. Touched a nerve, did I? :-)
Jim Nugent
Oct 29, 2013, 10:05:17 PM10/29/13
to
In news:kljmar$nss$1...@dont-email.me,
I think what John is trying to say is that a higher revision does not
necessarily have fewer errors, i.e., it is possible for Intuit to create a
patch that brings Quicken to R12. It fixes some bugs but unintionslly
introduces others. This happens from time to time with Microsoft "Windows
Updates."
And the "new" bugs are worse than then the "old" ones, so he would prefer to
simply remove the patch.and revert Quicken to R11. (This might might mean
installing Q R1 followed by patches R2 - R11 but NOT R12).
If all he had was an install package with R12 "baked into the cake," he
couldn't do that.
--
Jim
"Be right back!" - Godot
necessarily have fewer errors, i.e., it is possible for Intuit to create a
patch that brings Quicken to R12. It fixes some bugs but unintionslly
introduces others. This happens from time to time with Microsoft "Windows
Updates."
And the "new" bugs are worse than then the "old" ones, so he would prefer to
simply remove the patch.and revert Quicken to R11. (This might might mean
installing Q R1 followed by patches R2 - R11 but NOT R12).
If all he had was an install package with R12 "baked into the cake," he
couldn't do that.
--
Jim
"Be right back!" - Godot
JohnA
Nov 3, 2013, 12:05:28 PM11/3/13
to
I bought the CD and had a similar problem. The problem as I understand it
is that Quicken Premier 2014 doesn't automatically update to the latest
revision when upgrading from a previous revision. In this case, it was
catastrophic because a bug in the first revision kept the program from even
completely starting up and getting a chance to update. Apparently, Quicken
will update to the latest revision during the install process only if it is
being cleanly installed. So the solution is not to upgrade directly but to
manually uninstall the previous revision first. Then it updates to the
latest (R3).
I don't see a reason for this... it should update to the latest no matter if
someone is upgrading.
-- John
"John Pollard" wrote in message news:klgp2j$73k$1...@dont-email.me...
is that Quicken Premier 2014 doesn't automatically update to the latest
revision when upgrading from a previous revision. In this case, it was
catastrophic because a bug in the first revision kept the program from even
completely starting up and getting a chance to update. Apparently, Quicken
will update to the latest revision during the install process only if it is
being cleanly installed. So the solution is not to upgrade directly but to
manually uninstall the previous revision first. Then it updates to the
latest (R3).
I don't see a reason for this... it should update to the latest no matter if
someone is upgrading.
-- John
"John Pollard" wrote in message news:klgp2j$73k$1...@dont-email.me...
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