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Completely Removing Quicken

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Juan Wei

unread,
Apr 22, 2013, 1:03:15 PM4/22/13
to
Even when I use Intuit's own QcleanUI, folders and files and registry
entries are left on my computer.

I want to restore my machine to before Quicken was ever installed.

How can I do that safely?

Thanks.

Al

unread,
Apr 23, 2013, 10:48:41 AM4/23/13
to
You don't mention OS & version, but if Windows, select a System Restore point taken before you installed Quicken, and restore. This takes care of registry entries, and you can at leisure delete whatever programs, desktop icons &/or data are left.

David H. Lipman

unread,
Apr 23, 2013, 11:08:45 AM4/23/13
to
From: "Al" <alga...@gmail.com>
System Restore is only appropriate in the short term. If it was installed a
while back, it would not be appropos. Assuming thre is a System Restore
point for that period, not only would Quicken be removed but all Windows
Update since that date and any other applications Juan may have installed
after Quicken was installed.

Frankly, after running QcleanUI, one can manually delete latent files and
there is no need to worry about orphaned Registry settings (assuming they
exist).

--
Dave
Multi-AV Scanning Tool - http://multi-av.thespykiller.co.uk
http://www.pctipp.ch/downloads/dl/35905.asp

Juan Wei

unread,
Apr 23, 2013, 11:57:21 AM4/23/13
to
Al has written on 4/23/2013 10:48 AM:
Thanks, but, using RegScanner searching on Quicken, I have Registry
entries that go back to 2011.

Juan Wei

unread,
Apr 23, 2013, 12:05:30 PM4/23/13
to
David H. Lipman has written on 4/23/2013 11:08 AM:
>
> System Restore is only appropriate in the short term. If it was installed a
> while back, it would not be appropos. Assuming thre is a System Restore
> point for that period, not only would Quicken be removed but all Windows
> Update since that date and any other applications Juan may have installed
> after Quicken was installed.
>
> Frankly, after running QcleanUI, one can manually delete latent files and
> there is no need to worry about orphaned Registry settings (assuming they
> exist).


Part 1 of response:

I ran a search for Quicken with RegScanner and it came up with 245
items, such as

HKCR\Installer\Assemblies\C:|Program Files
(x86)|Quicken|lbt_qplus.dll
lbt_qplus,Version="0.0.0.0",Culture="neutral",FileVersion="22.1.1.21",ProcessorArchitecture="X86"
REG_MULTI_SZ _A=($dM(DAZ`GR64xb(NProgFilesCommon>9=n6WRIk?9$bAyR3ZVzI;;
4/21/2013 2:34:06 PM 58

HKCR\Local Settings\Software\Microsoft\Windows\Shell\BagMRU 42
REG_BINARY 79 28 1F 00 29 28 D5 DF A3 23 1B 28 04 00 00 00 00 00 17 28
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08 00 04 00 EF BE EC 36 01 0E 1C 41 5A 07 2A 00 00 00 6D 0D 00 00 00 00
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4/22/2013 9:36:46 PM 10,363

HKCR\qw\shell\open\command command REG_SZ C:\Program Files
(x86)\Quicken\QW.EXE %1 4/21/2013 2:09:43 PM 41

HKCU\Software\Classes\Local
Settings\Software\Microsoft\Windows\Shell\BagMRU\2\3\1\0\0\0\8 0
REG_BINARY 52 00 31 00 00 00 00 00 81 3F 07 9A 10 20 51 75 69 63 6B 65
6E 00 3C 00 08 00 04 00 EF BE 81 3F EF 99 65 42 60 9F 2A 00 00 00 28 4E
01 00 00 00 07 00 00 00 00 00 00 00 00 00 00 00 00 00 00 00 51 00 75 00
69 00 63 00 6B 00 65 00 6E 00 00 00 16 00 00 00 4/19/2013 12:53:59 PM 84

HKCU\Software\Netscape\Netscape Navigator\User Trusted External
Applications C:\Program Files (x86)\Quicken\QW.EXE REG_SZ Yes 4/21/2013
2:09:43 PM 4

(NETSCAPE NAVIGATOR IN THE REGISTRY OF WIN7????)

Juan Wei

unread,
Apr 23, 2013, 12:09:39 PM4/23/13
to
David H. Lipman has written on 4/23/2013 11:08 AM:
>
> Frankly, after running QcleanUI, one can manually delete latent files and
> there is no need to worry about orphaned Registry settings (assuming they
> exist).

Part 2: How can you be sure that the orphaned registry settings have no
effect?

Let me backtrack a bit.

I have been running Quicken for perhaps 20 years. I recently updated to
Deluxe 2013 and everything was fine until the latest update (R12, I
believe) which caused Quicken to emit an erroneous error message about
permissions of folders and files under AppData.

Downloading and installing Intuit's standalone R12 patch brought no
relief, nor did the Mongo patch.

I have uninstalled (Revo and then QCleanUI) and reinstalled several
times, but every time Q updates, it crashes.

So I would like to remove all traces.

David H. Lipman

unread,
Apr 23, 2013, 12:44:13 PM4/23/13
to
From: "Juan Wei" <juan...@gmail.com>
So ?

If you have a problem with Quicken and you used their proprietary utility to
uninstall Quicken thaen that's that. If you want to resolve the issue
contact Intuit if you want to use quicken and an update crashes Quicken
causing you to want to uninstall Quicken and reinstall it. Frankly the bug
causing the crashing could be in your OS and Quicken is sensitive to that.

Juan Wei

unread,
Apr 23, 2013, 2:41:47 PM4/23/13
to
David H. Lipman has written on 4/23/2013 12:44 PM:
>
> If you have a problem with Quicken and you used their proprietary utility to
> uninstall Quicken thaen that's that. If you want to resolve the issue
> contact Intuit if you want to use quicken and an update crashes Quicken
> causing you to want to uninstall Quicken and reinstall it. Frankly the bug
> causing the crashing could be in your OS and Quicken is sensitive to that.

I've already been to their community support forum and their customer
support. They all recommend QCleanUI and seem to have no ideas beyond that.

Re: your last sentence -- Quicken 2013 R11 worked fine. What could
possibly be in R12 that would conflict with something in Windows 7?

I guess if I knew what was in R12, I'd be closer to solving the problem.

David H. Lipman

unread,
Apr 23, 2013, 2:50:21 PM4/23/13
to
From: "Juan Wei" <juan...@gmail.com>
To find what module actually crashes would lead closer to solving the
problem.

Juan Wei

unread,
Apr 23, 2013, 3:04:11 PM4/23/13
to
David H. Lipman has written on 4/23/2013 2:50 PM:
> From: "Juan Wei" <juan...@gmail.com>
>
>>
>> I guess if I knew what was in R12, I'd be closer to solving the problem.
>
> To find what module actually crashes would lead closer to solving the
> problem.

Module of R12 or Win 7?

Does Win 7 log failures of applications?

David H. Lipman

unread,
Apr 23, 2013, 3:18:46 PM4/23/13
to
From: "Juan Wei" <juan...@gmail.com>
Executables load Dynamic Link Librarires (DLL) which exist as files and
contain libraries of functions. Each DLL is a module. the Executable (EXE
file) will be dependent on DLL files and other EXE files. Those DLL modules
will have dependencies on other DLL modules. Debugging is a case where you
find out what crashed and where. For example maybe it has a dependency on a
Microsoft Foundation Classes (MFC) module v7.1 (example: MFC71.DLL). Lets
say that (I am am NOT saying this is YOUR case) Quicken neds a specific
revision of a MFC v7.1 DLL and it sees a different version and when the
mater pogram calls a function provided by that DLL and it doesn't run the
correct way or it returns a value not expected, Quicken crashes.

Juan Wei

unread,
Apr 23, 2013, 3:28:30 PM4/23/13
to
David H. Lipman has written on 4/23/2013 3:18 PM:
> From: "Juan Wei" <juan...@gmail.com>
>
>> David H. Lipman has written on 4/23/2013 2:50 PM:
>>> From: "Juan Wei" <juan...@gmail.com>
>>>
>>>> I guess if I knew what was in R12, I'd be closer to solving the problem.
>>>
>>> To find what module actually crashes would lead closer to solving the
>>> problem.
>>
>> Module of R12 or Win 7?
>>
>> Does Win 7 log failures of applications?
>
> Executables load Dynamic Link Librarires (DLL) which exist as files and
> contain libraries of functions. Each DLL is a module. the Executable (EXE
> file) will be dependent on DLL files and other EXE files. Those DLL modules
> will have dependencies on other DLL modules. Debugging is a case where you
> find out what crashed and where. For example maybe it has a dependency on a
> Microsoft Foundation Classes (MFC) module v7.1 (example: MFC71.DLL). Lets
> say that (I am am NOT saying this is YOUR case) Quicken needs a specific
> revision of a MFC v7.1 DLL and it sees a different version and when the
> master program calls a function provided by that DLL and it doesn't run the
> correct way or it returns a value not expected, Quicken crashes.

I see. That could well be the case. BUT, how do I troubleshoot that???

Q didn't actually crash. It emitted an error message about certain
files/folders under AppData having the wrong permissions, and I should
go there and change all the "Deny" to "Allow". I went there and there
were only "Allow" and no "Deny".

So if I OK'd the error message, Q terminated gracefully.

Thanks.

David H. Lipman

unread,
Apr 23, 2013, 3:57:29 PM4/23/13
to
How to troubleshoot isn't easy. But you must start by bringing the system
to its core and just Quicken. That is closing ALL other programs that are
running in the foreground and background. Only loading Quicken and
debugging utilities. Using tools like Process Monitor and Process Monitor
and other tools as needed. To look at what is loaded and when the exact
process that crashes or fails. Looking in the Event Manager for an event
coincidental with the crash, etc.

It is NOT easy and not something easily explained.

David H. Lipman

unread,
Apr 23, 2013, 7:06:53 PM4/23/13
to
From: "David H. Lipman" <DLipman~nospam~@Verizon.Net>


> How to troubleshoot isn't easy. But you must start by bringing the system
> to its core and just Quicken. That is closing ALL other programs that are
> running in the foreground and background. Only loading Quicken and
> debugging utilities. Using tools like Process Monitor and Process Monitor
> and other tools as needed. To look at what is loaded and when the exact
> process that crashes or fails. Looking in the Event Manager for an event
> coincidental with the crash, etc.
>
> It is NOT easy and not something easily explained.
>

Ooooops.

That should have been...
"Using tools like Process Monitor and Process Explorer and other tools as
needed. "

Juan Wei

unread,
Apr 23, 2013, 7:39:26 PM4/23/13
to
David H. Lipman has written on 4/23/2013 3:57 PM:
>
> How to troubleshoot isn't easy. But you must start by bringing the system
> to its core and just Quicken. That is closing ALL other programs that are
> running in the foreground and background.

Not hard to do. I'll even disconnect my Ethernet line.

> Only loading Quicken and debugging utilities. Using tools like Process Monitor and Process Monitor
> and other tools as needed. To look at what is loaded and when the exact
> process that crashes or fails. Looking in the Event Manager for an event
> coincidental with the crash, etc.

But it wasn't a crash! I looked in the Event Viewer and found this:

Log Name: Application
Source: MsiInstaller
Date: 4/19/2013 1:54:58 PM
Event ID: 11935
Task Category: None
Level: Error
Keywords: Classic
User: DX4860\pjh
Computer: DX4860
Description:
Product: Quicken 2013 -- Error 1935.An error occurred during the
installation of assembly component
{BAD864A4-C2C0-3C54-8964-B268B7016DEC}. HRESULT: 0x80070091. assembly
interface: IAssemblyCacheItem, function: Commit, assembly name:
Microsoft.VC90.DebugCRT,type="win32",version="9.0.21022.8",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86"
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MsiInstaller" />
<EventID Qualifiers="0">11935</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-04-19T17:54:58.000000000Z" />
<EventRecordID>31962</EventRecordID>
<Channel>Application</Channel>
<Computer>DX4860</Computer>
<Security UserID="S-1-5-21-2744362416-2386533031-1377640668-1000" />
</System>
<EventData>
<Data>Product: Quicken 2013 -- Error 1935.An error occurred during
the installation of assembly component
{BAD864A4-C2C0-3C54-8964-B268B7016DEC}. HRESULT: 0x80070091. assembly
interface: IAssemblyCacheItem, function: Commit, assembly name:
Microsoft.VC90.DebugCRT,type="win32",version="9.0.21022.8",publicKeyToken="1fc8b3b9a1e18e3b",processorArchitecture="x86"</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>
</Data>

<Binary>7B30333444443442422D463044362D344543462D423036342D3845333945334546373037367D</Binary>
</EventData>
</Event>

And shortly thereafter

Log Name: Application
Source: MsiInstaller
Date: 4/19/2013 1:55:02 PM
Event ID: 1033
Task Category: None
Level: Information
Keywords: Classic
User: DX4860\pjh
Computer: DX4860
Description:
Windows Installer installed the product. Product Name: Quicken 2013.
Product Version: 22.1.1.21. Product Language: 1033. Manufacturer:
Intuit. Installation success or error status: 1603.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MsiInstaller" />
<EventID Qualifiers="0">1033</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-04-19T17:55:02.000000000Z" />
<EventRecordID>31964</EventRecordID>
<Channel>Application</Channel>
<Computer>DX4860</Computer>
<Security UserID="S-1-5-21-2744362416-2386533031-1377640668-1000" />
</System>
<EventData>
<Data>Quicken 2013</Data>
<Data>22.1.1.21</Data>
<Data>1033</Data>
<Data>1603</Data>
<Data>Intuit</Data>
<Data>(NULL)</Data>
<Data>
</Data>

<Binary>7B30333444443442422D463044362D344543462D423036342D3845333945334546373037367D3030303036383962623064616234336639633062396438326430323533646366383963303030303030393034</Binary>
</EventData>
</Event>

And then

Log Name: Application
Source: MsiInstaller
Date: 4/19/2013 1:55:02 PM
Event ID: 11708
Task Category: None
Level: Information
Keywords: Classic
User: DX4860\pjh
Computer: DX4860
Description:
Product: Quicken 2013 -- Installation operation failed.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MsiInstaller" />
<EventID Qualifiers="0">11708</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-04-19T17:55:02.000000000Z" />
<EventRecordID>31963</EventRecordID>
<Channel>Application</Channel>
<Computer>DX4860</Computer>
<Security UserID="S-1-5-21-2744362416-2386533031-1377640668-1000" />
</System>
<EventData>
<Data>Product: Quicken 2013 -- Installation operation failed.</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>
</Data>

<Binary>7B30333444443442422D463044362D344543462D423036342D3845333945334546373037367D</Binary>
</EventData>
</Event>

Three minutes later:

Log Name: Application
Source: Microsoft-Windows-User Profiles Service
Date: 4/19/2013 1:58:11 PM
Event ID: 1530
Task Category: None
Level: Warning
Keywords:
User: SYSTEM
Computer: DX4860
Description:
Windows detected your registry file is still in use by other
applications or services. The file will be unloaded now. The
applications or services that hold your registry file may not function
properly afterwards.

DETAIL -
1 user registry handles leaked from
\Registry\User\S-1-5-21-2744362416-2386533031-1377640668-1000:
Process 1644 (\Device\HarddiskVolume3\Windows\System32\msiexec.exe) has
opened key
\REGISTRY\USER\S-1-5-21-2744362416-2386533031-1377640668-1000\Software\Microsoft\Windows\CurrentVersion\Explorer

Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-User Profiles Service"
Guid="{89B1E9F0-5AFF-44A6-9B44-0A07A7CE5845}" />
<EventID>1530</EventID>
<Version>0</Version>
<Level>3</Level>
<Task>0</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2013-04-19T17:58:11.099597600Z" />
<EventRecordID>31969</EventRecordID>
<Correlation />
<Execution ProcessID="1296" ThreadID="8276" />
<Channel>Application</Channel>
<Computer>DX4860</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData Name="EVENT_HIVE_LEAK">
<Data Name="Detail">1 user registry handles leaked from
\Registry\User\S-1-5-21-2744362416-2386533031-1377640668-1000:
Process 1644 (\Device\HarddiskVolume3\Windows\System32\msiexec.exe) has
opened key
\REGISTRY\USER\S-1-5-21-2744362416-2386533031-1377640668-1000\Software\Microsoft\Windows\CurrentVersion\Explorer
</Data>
</EventData>
</Event>

On the following day, in sequence:

Beginning a Windows Installer transaction: D:\disk1\Quicken 2013.msi.
Client Process Id: 4992.

Then:

Log Name: Application
Source: MsiInstaller
Date: 4/19/2013 2:02:54 PM
Event ID: 1042
Task Category: None
Level: Information
Keywords: Classic
User: SYSTEM
Computer: DX4860
Description:
Ending a Windows Installer transaction: D:\disk1\Quicken 2013.msi.
Client Process Id: 4992.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MsiInstaller" />
<EventID Qualifiers="0">1042</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-04-19T18:02:54.000000000Z" />
<EventRecordID>32018</EventRecordID>
<Channel>Application</Channel>
<Computer>DX4860</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data>D:\disk1\Quicken 2013.msi</Data>
<Data>4992</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>
</Data>
</EventData>
</Event>

And then

Log Name: Application
Source: MsiInstaller
Date: 4/19/2013 2:02:54 PM
Event ID: 1033
Task Category: None
Level: Information
Keywords: Classic
User: DX4860\pjh
Computer: DX4860
Description:
Windows Installer installed the product. Product Name: Quicken 2013.
Product Version: 22.1.1.21. Product Language: 1033. Manufacturer:
Intuit. Installation success or error status: 0.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MsiInstaller" />
<EventID Qualifiers="0">1033</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-04-19T18:02:54.000000000Z" />
<EventRecordID>32017</EventRecordID>
<Channel>Application</Channel>
<Computer>DX4860</Computer>
<Security UserID="S-1-5-21-2744362416-2386533031-1377640668-1000" />
</System>
<EventData>
<Data>Quicken 2013</Data>
<Data>22.1.1.21</Data>
<Data>1033</Data>
<Data>0</Data>
<Data>Intuit</Data>
<Data>(NULL)</Data>
<Data>
</Data>

<Binary>7B30333444443442422D463044362D344543462D423036342D3845333945334546373037367D3030303036383962623064616234336639633062396438326430323533646366383963303030303030393034</Binary>
</EventData>
</Event>

And then

Log Name: Application
Source: MsiInstaller
Date: 4/19/2013 2:02:54 PM
Event ID: 11707
Task Category: None
Level: Information
Keywords: Classic
User: DX4860\pjh
Computer: DX4860
Description:
Product: Quicken 2013 -- Installation operation completed successfully.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="MsiInstaller" />
<EventID Qualifiers="0">11707</EventID>
<Level>4</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2013-04-19T18:02:54.000000000Z" />
<EventRecordID>32016</EventRecordID>
<Channel>Application</Channel>
<Computer>DX4860</Computer>
<Security UserID="S-1-5-21-2744362416-2386533031-1377640668-1000" />
</System>
<EventData>
<Data>Product: Quicken 2013 -- Installation operation completed
successfully.</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>(NULL)</Data>
<Data>
</Data>

<Binary>7B30333444443442422D463044362D344543462D423036342D3845333945334546373037367D</Binary>
</EventData>
</Event>

So that left me with an un-updated version of Quicken.

Does any of make any sense to you?

More later.

David H. Lipman

unread,
Apr 23, 2013, 8:01:27 PM4/23/13
to
From: "Juan Wei" <juan...@gmail.com>

> David H. Lipman has written on 4/23/2013 3:57 PM:
>>
>> How to troubleshoot isn't easy. But you must start by bringing the
>> system
>> to its core and just Quicken. That is closing ALL other programs that
>> are
>> running in the foreground and background.
>
> Not hard to do. I'll even disconnect my Ethernet line.
>
>> Only loading Quicken and debugging utilities. Using tools like Process
>> Monitor and
>> Process Monitor and other tools as needed. To look at what is loaded and
>> when the exact
>> process that crashes or fails. Looking in the Event Manager for an event
>> coincidental with the crash, etc.
>
> But it wasn't a crash! I looked in the Event Viewer and found this:
>

< snip >

> So that left me with an un-updated version of Quicken.
>
> Does any of make any sense to you?
>
> More later.

Its out of context so no and disconnecting the Ethernet connection won't
help, but it won't hurt either.

Juan Wei

unread,
Apr 23, 2013, 8:44:45 PM4/23/13
to
David H. Lipman has written on 4/23/2013 8:01 PM:
> From: "Juan Wei" <juan...@gmail.com>
>
>> David H. Lipman has written on 4/23/2013 3:57 PM:
>>>
>>> How to troubleshoot isn't easy. But you must start by bringing the
>>> system to its core and just Quicken. That is closing ALL other programs that
>>> are running in the foreground and background.
>>
>> Not hard to do. I'll even disconnect my Ethernet line.
>>
>>> Only loading Quicken and debugging utilities. Using tools like Process
>>> Monitor and Process Monitor and other tools as needed. To look at what is loaded and
>>> when the exact process that crashes or fails. Looking in the Event Manager for an event
>>> coincidental with the crash, etc.
>>
>> But it wasn't a crash! I looked in the Event Viewer and found this:
>>
>
> < snip >
>
>> So that left me with an un-updated version of Quicken.
>>
>> Does any of make any sense to you?
>>
>> More later.
>
> Its out of context so no and disconnecting the Ethernet connection won't
> help, but it won't hurt either.

Well, those are the data I have to work with. Tomorrow, I'll reinstall
Quicken and keep track of the events on the events viewer. Is there a
better way to provide context?

David H. Lipman

unread,
Apr 23, 2013, 10:36:16 PM4/23/13
to
From: "Juan Wei" <juan...@gmail.com>

>
> Well, those are the data I have to work with. Tomorrow, I'll reinstall
> Quicken and keep track of the events on the events viewer. Is there a
> better way to provide context?


Time.

XS11E

unread,
Apr 24, 2013, 1:27:09 AM4/24/13
to
Juan Wei <juan...@gmail.com> wrote:

> Well, those are the data I have to work with. Tomorrow, I'll
> reinstall Quicken and keep track of the events on the events
> viewer. Is there a better way to provide context?

Just a wild guess, are you using a Logitech mouse or Keyboard? In the
past, Logitech Software has failed to play nice with Quicken.

Just a guess but it can't hurt to uninstall anything from Logitech and
see if it fixes your problem.


--
XS11E, Killing all posts from Google Groups
The Usenet Improvement Project:
http://twovoyagers.com/improve-usenet.org/

Juan Wei

unread,
Apr 24, 2013, 4:46:18 PM4/24/13
to
XS11E has written on 4/24/2013 1:27 AM:
> Juan Wei <juan...@gmail.com> wrote:
>
>> Well, those are the data I have to work with. Tomorrow, I'll
>> reinstall Quicken and keep track of the events on the events
>> viewer. Is there a better way to provide context?
>
> Just a wild guess, are you using a Logitech mouse or Keyboard? In the
> past, Logitech Software has failed to play nice with Quicken.
>
> Just a guess but it can't hurt to uninstall anything from Logitech and
> see if it fixes your problem.

I have both. I asked the Customer Service that I'm on the phone with if
he knew of any such complaint that eas traced back to Logitech and he
said he could find any. But, who knows?

The thing is, why would there be a problem with release 12 and not with
earlier releases? I.e., I can install Quicken and not update, and it
works as intended.

XS11E

unread,
Apr 25, 2013, 11:28:25 AM4/25/13
to
Juan Wei <juan...@gmail.com> wrote:

> XS11E has written on 4/24/2013 1:27 AM:
>> Just a wild guess, are you using a Logitech mouse or Keyboard?
>> In the past, Logitech Software has failed to play nice with
>> Quicken.
>>
>> Just a guess but it can't hurt to uninstall anything from
>> Logitech and see if it fixes your problem.
>
> I have both. I asked the Customer Service that I'm on the phone
> with if he knew of any such complaint that eas traced back to
> Logitech and he said he could find any. But, who knows?

There used to be some discussion on the Logitech forums, AFAIK the
problem(s) remain unresolved.

> The thing is, why would there be a problem with release 12 and not
> with earlier releases? I.e., I can install Quicken and not update,
> and it works as intended.

Don't know, I have no idea what the interaction between Quicken and
Logitech is/was nor, apparently, does anyone else.
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