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Synch issues on a new computer?

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A. Nona Muss

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Oct 26, 2008, 6:38:40 PM10/26/08
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I just moved my Palm Desktop (v4.1.4) over to a new computer. I also
installed the HotSynch Manager onto the new computer as well. (My new
computer runs Win XP Pro. I am running Hot SYnch Manager 6.0.1. And I have
a Palm One Tungsten E2.)

When I now push the Synch button, I get a message in the tray that says:
"USB Device Not Recognized. One of the USB Devices attached to this
computer has malfunctioned, and WIndows does not recognize it". (It also
lists a little "tree diagram" with USB Root Hub and below that Unknow Device
and USB Composite Device.

Any idea what is causing this and what it will take to find a solution?

(As you may be aware, Palm Support wants to Charge $$ me to answer simply
questions....)

Thanks for your help!

ne...@picaxe.us

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Oct 27, 2008, 9:43:36 AM10/27/08
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Did you configure the sync software to use the USB port?


On Sun, 26 Oct 2008 18:38:40 -0400, "A. Nona Muss" <An...@Anon.com>
wrote:

A. Nona Muss

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Oct 28, 2008, 1:33:57 AM10/28/08
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<ne...@picaxe.us> wrote in message
news:8bhbg498si7hua8h7...@4ax.com...

> Did you configure the sync software to use the USB port?


Yes, I did.

Steve Thackery

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Oct 28, 2008, 5:33:08 AM10/28/08
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That's strange: it's as if the USB driver for the Palm wasn't installed
properly on the new machine.

I'm not sure what to do about this, other than to suggest you uninstall the
whole thing and start again.

Sorry I can't be of more help.

SteveT

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