Welcome, Seagate hard drive owners. A number of Seagate hard drives from the following families may become inaccessible when the host system is powered on:
Barracuda 7200.11 DiamondMax 22 Barracuda ES.2 SATA
Once a drive has become affected the data becomes inaccessible to users but the data is not deleted. Seagate has isolated this issue to a firmware bug affecting drives from these families manufactured through December 2008.
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> Welcome, Seagate hard drive owners. A number of Seagate hard drives > from the following families may become inaccessible when the host system > is powered on:
> Barracuda 7200.11 > DiamondMax 22 > Barracuda ES.2 SATA
> Once a drive has become affected the data becomes inaccessible to users > but the data is not deleted. Seagate has isolated this issue to a > firmware bug affecting drives from these families manufactured through > December 2008.
Oh yeah, Seagate always tells their customers to go through a Salesforce.com server to get Seagate updates, uh huh, sure. If Seagate contracts customer service to some other company, they must provide a means for that agency to send e-mails through the Seagate mail hosts so those customer service e-mails originate from a Seagate domain. The similar is required whenever providing update downloads. Customers aren't going to know who is Salesforce.com and will automatically assume it is a phish of a Seagate site.
<toylet.toy...@gmail.com> wrote: > Are you affected?
> Welcome, Seagate hard drive owners. A number of Seagate hard drives > from the following families may become inaccessible when the host system > is powered on:
> Barracuda 7200.11 > DiamondMax 22 > Barracuda ES.2 SATA
> Once a drive has become affected the data becomes inaccessible to users > but the data is not deleted. Seagate has isolated this issue to a > firmware bug affecting drives from these families manufactured through > December 2008.
I was looking through those drives on Newegg the other day after finding a hidden coupon code to discount already a sale with free shipping -- specifically the 750G (noting its related 500G). Single platter constructs with somewhat slimmer dimensions than usual offering potential cool-running characteristics. Then went after the 750 on Seagate's site to get to the bottom, and Seagate wasn't listing the model. Newegg also wouldn't publish the warranty. Which, naturally, begs Joe Reviewer to come up with -- 'Well, Seagate apparently isn't standing with its normal 5-year backing on this one.' Come on people, how about one or the other makes up their mind and get the act rolling.
>> Welcome, Seagate hard drive owners. A number of Seagate hard drives >> from the following families may become inaccessible when the host system >> is powered on:
>> Barracuda 7200.11 >> DiamondMax 22 >> Barracuda ES.2 SATA
>> Once a drive has become affected the data becomes inaccessible to users >> but the data is not deleted. Seagate has isolated this issue to a >> firmware bug affecting drives from these families manufactured through >> December 2008.
> Oh yeah, Seagate always tells their customers to go through a > Salesforce.com server to get Seagate updates, uh huh, sure. If Seagate > contracts customer service to some other company, they must provide a > means for that agency to send e-mails through the Seagate mail hosts so > those customer service e-mails originate from a Seagate domain. The > similar is required whenever providing update downloads. Customers > aren't going to know who is Salesforce.com and will automatically assume > it is a phish of a Seagate site.
> Welcome, Seagate hard drive owners. A number of Seagate hard drives > from the following families may become inaccessible when the host > system is powered on:
> Barracuda 7200.11 > DiamondMax 22 > Barracuda ES.2 SATA
> Once a drive has become affected the data becomes inaccessible to > users but the data is not deleted. Seagate has isolated this issue > to a firmware bug affecting drives from these families manufactured > through December 2008.
Seagate have changed this a dozen times in the last few days. At first my drive was pronounced "clean", now it's on the list. I have had this drive (the 7200.11, 750 GB, SD15 firmware) for about 1.5 years and it is used extensively and there has not been a single problem.
Of course, now that I've said this, it will fail within the next few hours. I've been happy with Seagate drives and the 5 year warranty is still in effect for the drive, but a firmware update?
This being the first brush with a problem and Seagate service, I have to say it's very disappointing to see that they are acting like they have no idea what they're doing. I think I'll replace this with a WD drive...I've always had good luck with them.
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> > Welcome, Seagate hard drive owners. A number of Seagate hard drives > > from the following families may become inaccessible when the host > > system is powered on:
> > Once a drive has become affected the data becomes inaccessible to > > users but the data is not deleted. Seagate has isolated this issue > > to a firmware bug affecting drives from these families manufactured > > through December 2008.
> Seagate have changed this a dozen times in the last few days. At first > my drive was pronounced "clean", now it's on the list. I have had this > drive (the 7200.11, 750 GB, SD15 firmware) for about 1.5 years and it is > used extensively and there has not been a single problem.
> Of course, now that I've said this, it will fail within the next few > hours. I've been happy with Seagate drives and the 5 year warranty is > still in effect for the drive, but a firmware update?
> This being the first brush with a problem and Seagate service, I have to > say it's very disappointing to see that they are acting like they have > no idea what they're doing. I think I'll replace this with a WD > drive...I've always had good luck with them.
Rob, firmware updates are entirely normal from drive manufacturers, and it's also normal for them to modify their bulletins and advisories when they find a bug. Bug reports go from the field to their labs, and they try and find the extent of the problem. Obviously they can't test all possible hardware configurations and scenarios.
Some HD manufacturers are better than others about fixing bugs, And Seagate is one of the better companies.
>>> Welcome, Seagate hard drive owners. A number of Seagate hard drives >>> from the following families may become inaccessible when the host >>> system is powered on:
>>> Barracuda 7200.11 >>> DiamondMax 22 >>> Barracuda ES.2 SATA
>>> Once a drive has become affected the data becomes inaccessible to >>> users but the data is not deleted. Seagate has isolated this issue >>> to a firmware bug affecting drives from these families manufactured >>> through December 2008.
> http://seagate.custkb.com/seagate/crm/selfservice/search.jsp?Tab=sear... >> Seagate have changed this a dozen times in the last few days. At first >> my drive was pronounced "clean", now it's on the list. I have had this >> drive (the 7200.11, 750 GB, SD15 firmware) for about 1.5 years and it is >> used extensively and there has not been a single problem.
>> Of course, now that I've said this, it will fail within the next few >> hours. I've been happy with Seagate drives and the 5 year warranty is >> still in effect for the drive, but a firmware update?
>> This being the first brush with a problem and Seagate service, I have to >> say it's very disappointing to see that they are acting like they have >> no idea what they're doing. I think I'll replace this with a WD >> drive...I've always had good luck with them.
> Rob, firmware updates are entirely normal from drive manufacturers, > and it's also normal for them to modify their bulletins and advisories > when they find a bug. Bug reports go from the field to their labs, > and they try and find the extent of the problem. Obviously they > can't test all possible hardware configurations and scenarios.
> Some HD manufacturers are better than others about fixing bugs, > And Seagate is one of the better companies.
>Welcome, Seagate hard drive owners. A number of Seagate hard drives >from the following families may become inaccessible when the host system >is powered on:
>Barracuda 7200.11 >DiamondMax 22 >Barracuda ES.2 SATA
>Once a drive has become affected the data becomes inaccessible to users >but the data is not deleted. Seagate has isolated this issue to a >firmware bug affecting drives from these families manufactured through >December 2008.
>>> Welcome, Seagate hard drive owners. A number of Seagate hard drives >>> from the following families may become inaccessible when the host >>> system is powered on:
>>> Barracuda 7200.11 >>> DiamondMax 22 >>> Barracuda ES.2 SATA
>>> Once a drive has become affected the data becomes inaccessible to >>> users but the data is not deleted. Seagate has isolated this issue >>> to a firmware bug affecting drives from these families manufactured >>> through December 2008.
>> Seagate have changed this a dozen times in the last few days. At >> first my drive was pronounced "clean", now it's on the list. I have >> had this drive (the 7200.11, 750 GB, SD15 firmware) for about 1.5 >> years and it is used extensively and there has not been a single >> problem.
>> Of course, now that I've said this, it will fail within the next few >> hours. I've been happy with Seagate drives and the 5 year warranty >> is still in effect for the drive, but a firmware update?
>> This being the first brush with a problem and Seagate service, I >> have to say it's very disappointing to see that they are acting like >> they have no idea what they're doing. I think I'll replace this >> with a WD drive...I've always had good luck with them.
> Rob, firmware updates are entirely normal from drive manufacturers, > and it's also normal for them to modify their bulletins and advisories > when they find a bug. Bug reports go from the field to their labs, > and they try and find the extent of the problem. Obviously they > can't test all possible hardware configurations and scenarios.
> Some HD manufacturers are better than others about fixing bugs, > And Seagate is one of the better companies.
Well, thank you for that encouraging news! I've purchased a lot of disk drives over the years (various brands) and this is the first time one came up with a problem that needed a firmware update. Guess I've just been lucky.
The thing that concerns me about this particular problem is that it can fail at any time; there's no warning and apparently does so at startup. At first, it was said that if this occurred, data would not be accessible, but now it's "may be inaccessible". Since this is my boot drive, I'm anxious for a fix. Guess the system will stay turned on for a while. ;-)
I also ordered a WD drive that I will use to backup the Seagate. Needed to have a backup drive anyway, this just gave me the impetus to get it ordered.
Thanks again!
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"Field support for firmware updates involves robust and compatible tools, backwards compatibility and data safety. These features are designed into Enterprise class SAS, Fibre Channel and SAS interface disc drives.
Desktop and Mobile SATA and PATA drives are not designed for firmware updates in the field in the vast majority of cases."
- Franc Zabkar -- Please remove one 'i' from my address when replying by email.
>Welcome, Seagate hard drive owners. A number of Seagate hard drives >from the following families may become inaccessible when the host system >is powered on:
>Barracuda 7200.11 >DiamondMax 22 >Barracuda ES.2 SATA
>Once a drive has become affected the data becomes inaccessible to users >but the data is not deleted. Seagate has isolated this issue to a >firmware bug affecting drives from these families manufactured through >December 2008.
On Jan 21, 5:00 pm, <nos...@nospam.invalid> wrote:
> Rob, firmware updates are entirely normal from drive manufacturers, > and it's also normal for them to modify their bulletins and advisories > when they find a bug. Bug reports go from the field to their labs, > and they try and find the extent of the problem. Obviously they > can't test all possible hardware configurations and scenarios.
> Some HD manufacturers are better than others about fixing bugs, > And Seagate is one of the better companies.
Nothing normal about this -- looking up my latest drive purchase, I may be affected. Can't really determine specifics, as there don't appear to be any. It's a sure-fire quagmire into Seagate's forums, as well an extensive concern among site discussions. All I know is my drive doesn't seem any the worse for a model that's suspect (I've got it blocked from a pretty old PCI SATA card, and would have to remove/ reconnect it get to a serial# confirmation, diagnostics for a firmware rev#, etc). Which doesn't mean much, as there no consensus among conjectures as to what's causing some drives to "brick themselves in" and stop communicating, or whether the update on seemingly unaffected drives poses added risk (some ended up on the RMA route after an update, some disabled NCQ for buffer/streaming issues and misgivings).
A sad state for a better company. On their site the bricked model numbers run the gamut, from 500G to 1.5T models. . ."a small number [of drives...] which may result in data becoming inaccessible after a power-off/on operation". Funny it just seems to get worse, that 1.5T is getting more than a fair share of focus. 80% reduction from last year's stock prices. Though did notice one network/IT type with big HD budgets somewhat sadly say his experience wouldn't indicate WD's QC is in any sense the better conclusion.
