finally got something from the ISP
burt henry
months of problems, and four of talking to, shouting at, working with,
and giving up on this ISP here where I work....they have replaced parts
in the central office, reworked my connection from the street, given me
a new modem, and still it was less than what it should have been. As of
yesterday they are giving me a whole mega on what is billed as a 512 KB
line. For some reason the change not only makes things faster, but it
seems to have solved the last of the intermittent connection problems I
have been having. It's not as fast on some sites as it should be, but
it does the trick. Have a nice dark ale for me all of you UK ppl!
Burt
"The best way to predict the future is to create it." -- Peter Drucker
Brian Gaff
However, I'm sure it would have been much less hassle and given less bad
feeling it they had just done what they now have done, to start with.
OK its with the benefit of hindsight I know, but these companies never see
how much in good will and bad publicity it can cost just so they can save a
few pounds on a job.
Most of the repeat posts and emails tend to be when the line drops and the
other end has sent you the acknowledgement of sending, but you never see it.
I find any system which allows this situation to happen as very poorly
designed, yet it seems to be pretty common to news and email set ups all
over the world.
Brian
--
Brian Gaff - bri...@blueyonder.co.uk
Note:- In order to reduce spam, any email without 'Brian Gaff'
in the display name may be lost.
Blind user, so no pictures please!
"burt henry" <burt1...@gmail.com> wrote in message
news:hfiisq$lj5$1...@news.albasani.net...
burt henry
intracompany comunications. They had a person calling me every couple
of days towards the end, but the other ppl in his large co. did not all
way comunicate with him, nor did they receive msgs from him.
Took four months.
Burt
burt henry
neighbors to come over and tell me so I could tell the frontline support
ppl what color the modem lights were about 5 times/always the same given
the same condissions, some of the fools refused to write up a report or
amend the old one as I could not see these leds to tell them the same
thing again
I had done more than most any user would have done to helkp track the
problem down a bitt, but these folks could not understand anything the
least bit different from how it had always been from them. One stupid
b%tch would not continue the call because I said I used firefox most of
the time, and could not understand what she wanted to do that could only
be done with IE. (even offered to start up IE so as ot to confuse her,
but the lights!) They can't see the light for looking at the lights.
(should have been filed under your old thread about stupid things
sighted ppl do) The problem of course is the blind folks are just as
stupid much of the time.
I am not prejudice/hate everyone equally!
Burt
Today is the first day of the rest of this mess.
.
On 12/7/2009 11:17 caf�, Brian Gaff wrote:
Mike Russell
chris mcmillan
<burt1...@gmail.com> writes
>I forgot to say the stupidest thing of all was after I got friends and
>neighbors to come over and tell me so I could tell the frontline
>support ppl what color the modem lights were about 5 times/always the
>same given the same condissions, some of the fools refused to write up
>a report or amend the old one as I could not see these leds to tell
>them the same thing again
Funny you should say that, Burt. Today I was listening to the BBC and
there was an article on a consumer programme about failure of broadband
connections. The company in question happened to be the one I use
(which is not the same as you see in my address list so they can remain
anonymous) and when the interviewee said that every time she spoke to a
new person about her failed connection and she had to start back at the
beginning, she was told that the telephonists had a script to work to,
and if you didn't play by their rules you wouldn't get your line fixed.
My guess is that (a) its the same the world over and possibly (b) that
you aren't ringing one person in an office in your home country but a
call centre somewhere completely different in the world, though I grant
you, Burt, seeing as you're not in UK or US its unlikely you're ringing
a call centre in India or Bangladesh.
Sincerely Chris
--
Chris McMillan
http://www.chinavisionuk.org/
http://www.oneplusone.org.cn
burt henry
countryppl)
The sceripted thing held for many, but many others were genuinely
helpful and knew a bit about semi modern home and small office
computing. (about half and half)
The pproblem here is a corperate lack of interdepartmental comunication.
Mexico is a weird mix of 5 centuries living along side of one another,
and first and third world problems and benefits abound all over the
place; but wages are still low enough for most that except for crapware
production from
China, few low end jobs are out sourced.
Peace.
Burt