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FaRkEn...@dot.com

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Jul 31, 2001, 10:18:08 PM7/31/01
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So why are all paint contractors in here giving away free advice.Don't
you make a living painting?If so then why take work away from painters
in other areas by teaching customers how to do it themselves?The best
thing to tell them is to hire a professional.Check their
references,and look at some of their work,then PAY to get the job done
or do it themselves and learn as you did.

pudge

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Jul 31, 2001, 11:04:01 PM7/31/01
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DUH!!!! it is called customer service. Some jobs people are going to try
to do themselves no matter what you do or don't tell them. Eventually
they will reach a job that is beyond their abilities, physically or
otherwise. aaaaaaathe premise is that if you treat people right they WILL
remember.

I sell paint and customers with your kind of attitude are 10 times harder
to deal with and I would almost rather let you learn at the College of
Hard Knocks than to pass on tips that might be useful or helpful.

I could be wrong but you sound like a "union" painter with your kind of
attitude. And if you are this sour on the internet would guess you must be
a real treat to have working on a job site

Arthur Gostick

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Jul 31, 2001, 11:54:52 PM7/31/01
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I would say that an informed customer is a more trusting customer. If a
painter is giving the proper advice, then what we tell these people
should reinforce the knowledge of their painting contractor. You know
painting is not a science, most people know how to paint and the info
they get here is the same info they would get a their local Benjamin
Moore dealer. People don't pay you to paint because you know something
they couldn't find out on their own. They pay you because either they
are limited in time or skill. Knowledge is free and a good painting
contractor will be joyful in sharing it with customers because a good
customer will respect their quality and honesty. This a bond every
contractor needs to make with their clients. The ability to answer any
questions all the time.

Say a customer that you painted a bedroom for last year and the living
room and hallway the year before calls you and says "Hi Joe, this is
Mrs. Jones from cedar park drive, I need to ask you a question. We have
decided to paint our kitchen ourselves this time and don't really know
what products to use. What should we do to paint the kitchen cabinets
and the wood work?" What do you say.

If you say "hire me and I will tell you", I guarantee you will never
lift a brush in that house again.


ART

Arthur Gostick

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Jul 31, 2001, 11:56:41 PM7/31/01
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You tell him. Attitude problems will get you nowhere.

ART

Panhead

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Aug 1, 2001, 7:27:46 AM8/1/01
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Uh oh.
Sounds like Farken is one of those "contractors" that had
someone check his references out....and now he can't get work
because his customers are more knowledgeable than he is.

barbara gage

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Aug 4, 2001, 1:34:59 AM8/4/01
to
Not everyone minds offering help and advice to neighbours, gratis.
Generosity has its paybacks, too.
Also, not everyone is a painting contractor. Some of us sell surface
coatings for a living. The more info a customer has, the wiser his or her
choice of contractor. And another thing: on what they pay me, my home would
be bare drywall for 50 years. I could not afford a painter. There are lots
of people out there who can afford a gallon of paint, some tape, abrush and
a roller kit. And as much as they might like to have a professional do the
work, they just can't afford it. So get off your high horse, roll up your
sleeves, and do some volunteer work in your neighbourhood. You'd be
surprised how many people will remember that and pass your name along to
friends who can afford your rates. Just make sure your expertise is as good
as you think, because that's an educated public out there. They'll catch you
in a minute if try screwing them around.


"Panhead" <Panmy...@intac.com> wrote in message
news:3B67E7B2...@intac.com...

Arthur Gostick

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Aug 7, 2001, 11:05:21 PM8/7/01
to
It sounds to me like a contractor that is afraid that an educated
customer might catch him trying to scam them into extra dough to me.


ART

Pat Strong

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Aug 13, 2001, 4:20:02 PM8/13/01
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pudge wrote:

I get my best jobs from people who are advised on technique, but haven't taken
the time to gain actual experience. I NEVER have a problem Losing jobs
because of giving "free advise".

Usually it goes like this:

potential client," How do you do a color wash?"
me: Listing the whole process, start to finish, with recommendations on
products, and techniques.
potential client tries it and often as not makes a mess and calls me back
to 'fix' it.
OR is so intimidated by the actual process, they hire me on the spot,
OR they do it, are successful because they do have some skill and
listened, and hire me to do the next thing because no one in their right mind
would chose to do this for a living and are willing to pay whatever the cost
to not have to do it again and they know by doing it that I told them
straight.

Any way it turns out, I get the job. People often just don't know what goes
into that pretty effect that has turned their head. Informing them just helps
sell my product.

Pat


Pat Strong

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Aug 13, 2001, 4:21:19 PM8/13/01
to
Arthur Gostick wrote:

> It sounds to me like a contractor that is afraid that an educated
> customer might catch him trying to scam them into extra dough to me.
>
> ART
>
> barbara gage wrote:
> >
> > Not everyone minds offering help and advice to neighbours, gratis.
> > Generosity has its paybacks, too.
> > Also, not everyone is a painting contractor. Some of us sell surface
> > coatings for a living. The more info a customer has, the wiser his or her
> > choice of contractor. And another thing: on what they pay me, my home would
> > be bare drywall for 50 years. I could not afford a painter. There are lots
> > of people out there who can afford a gallon of paint, some tape, abrush and
> > a roller kit. And as much as they might like to have a professional do the
> > work, they just can't afford it. So get off your high horse, roll up your
> > sleeves, and do some volunteer work in your neighbourhood. You'd be
> > surprised how many people will remember that and pass your name along to
> > friends who can afford your rates. Just make sure your expertise is as good
> > as you think, because that's an educated public out there. They'll catch you
> > in a minute if try screwing them around.

Bingo

Pat

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