**************************************************************
JobCircle.com is the largest regional job board in the
Mid-Atlantic region, with tens of thousands of job offerings
in PA, NJ, DE, MD, NY, and Washington D.C. To learn more,
visit
http://www.jobcircle.com?source=ng
**************************************************************
Job Title: Supvr, Service Ops Job
Job Location: TN: Franklin
Pay Rate: competitive
Job Length: full time
Start Date: 2012-10-25
Company Name: Coventry Health Care
Contact: Karen Vargas
Phone: Apply Online
Fax: Apply Online
Description: Description:
- Coventry Health Care, a $12.2 billion Fortune 500 organization, is a national managed health care company with nearly 5.1 million members in all 50 states. At Coventry Health Care, we are driven to ensure that every person and organization we serve receives the greatest possible value for their health care investment. We do this by providing a full range of competitive products through our seven core businesses " Commercial Risk, Medicare Advantage, Medicare Part D, Medicaid, Workers Comp Services, Federal Employees Health Benefits Plan and Network Rental.
We are committed to constantly improving our low-cost platform so that we can deliver the products and services that our customers want at a price they can afford. Coventry has the expertise, the experience, and the agility to craft the new products, the new processes, and the new service needed to make healthcare more accessible to all Americans.
Our national managed care company is seeking an Operations Supervisor in our Franklin, TN. Service Center. As a strategic member of the Customer Service Operations (CSO) leadership team, the successful candidate will be responsible to guide and drive the development and activities of an organized team. The supervisor will oversee day-to-day operations of the service center and serve as a subject matter expert. In addition, the supervisor will interface directly with customers, train new employees, and resolve customer concerns. We are looking for someone with a proven track record of growing and improving a department.
We offer a competitive salary, excellent benefits (401K with company matching, comprehensive benefits including medical, dental, and tuition reimbursement), vacation and sick time. This is a highly visible role dealing with business partners across the division and corporation, and being a part of motivating a dynamic team!
ESSENTIAL RESPONSIBILITIES
Supervises an organized team of cross-functional team members to meet or exceed service requirements.
Independently examines and analyzes the teamTMs performance against measured service operation goals; demonstrates ownership for overall team results; recommends and leads the implementation of plan(s) of action to improve the teamTMs service level.
Drives the team to identify and implement process improvements; encourages ownership of and group participation in the improvement initiatives.
Identifies training needs within the team; creates a training plan; coordinates and monitors cross-training efforts within the team to ensure members are knowledgeable in all technical areas.
Trains and orients new and current employees on the team on products, policies and procedures; serves as product and process expert, and resource to team.
Prepares for and/or conducts customer presentations; manages customer expectations.
Leads team meetings; assists team members in improving their facilitation skills.
Manages staff development and work standards; provides structured coaching and counseling.
Researches customer information in response to difficult inquiries including, but not limited to, authorization, payments, denials, coordination of benefits, and eligibility; interfaces with customers by telephone, correspondence
and/or in person to resolve concerns.
Performs other duties as required.
Basic Qualifications:
High school diploma or equivalent.
6-7 years experience in health care or related industry.
Basic working knowledge of MS Office.
Preferred Qualifications:
BachelorTMs degree preferred.
1 -2 years previous supervisory experience.
Experience in managing cross-functional, self-directed teams.
Management of inbound customer service call centers.
Knowledge of queuing theories, work force scheduling, and telecommunications.
Knowledge of health care and/or related products, medical terminology, diagnosis and procedure coding, and coordination of benefits.
Other:
Highly self-motivated and able to work well under stress in a fast-paced environment.
Strong listening and interpersonal skills; skilled at developing and maintaining effective working relationships.
Demonstrated leadership and motivation skills.
Effective verbal and written communication skills.
Strong analytical and problem-solving skills.
Ability to train employees on all products and processes; ability to drive change.
Please apply directly to http://jobs.coventryhealthcare.com and refer to Req# 1211506, Supvr, Service Ops.
Coventry Health Care is an Affirmative Action/Equal Opportunity Employer, and we are committed to building a talented and diverse team.
Qualifications:
- High school degree or equivalent. BachelorTMs degree preferred.
- Significant (6-7 years) experience in health care or related industry preferred.
- Previous (1-2 years) supervisory experience preferred.
- Expert knowledge of health care and/or related products.
- Ability to maintain production levels and quality goals.
- Ability to train employees on all products and processes.
- Demonstrated leadership and motivation skills.
- Ability to implement service strategies for internal and external customers.
- Excellent organizational, interpersonal, communication and coaching skills.
- Strong analytical and problem solving skills.
- Able to drive change.
Coventry Health Care is an Affirmative Action/Equal Opportunity Employer, and we are committed to building a talented and diverse team.
Job: Professionals
Primary Location: Franklin, TN, US
Organization: 10750 - Service Center - Central Admin
Schedule: Full-time
Job Posting: 2012-09-25 00:00:00.0
Job ID: 1211506
Please refer to Job code 2176408A0 when responding to this ad.
For FASTEST PROCESSING of your resume, please visit http://www.jobcircle.com/classifieds/11334515.html?source=ng to apply online.
**************************************************************
For fastest processing of your resume, this employer asks that
you apply to this job using the URL above.
**************************************************************
