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US-PA: Cranberry Township-Assoc Recovery Spec Job

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Nov 13, 2012, 2:16:17 PM11/13/12
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Job Title: Assoc Recovery Spec Job
Job Location: PA: Cranberry Township
Pay Rate: competitive
Job Length: full time
Start Date: 2012-11-13

Company Name: Coventry Health Care
Contact: Karen Vargas
Phone: Apply Online
Fax: Apply Online

Description: Description:


At Coventry, weve been building a world-class Customer Service Organization that delivers an easy and simple experience for our customers. We need the right people on the front line to make a difference with our members, health care providers and even each other as we work together as a team.



If you are looking for a career in the health care industry, but prefer an office environment, this could be the right opportunity for you. We are currently recruiting a Recovery Specialist in our Cranberry Township Service Center. The ideal candidate will assists with all aspects of recoveries service including, but not limited to the following: working duplicate and retro-termination reports, refund and return check processing, stop payment/void processing, responding to

customer inquiries, and resolving customer concerns.



We offer a competitive salary, excellent benefits (401K with company matching, paid training, comprehensive benefits including medical, dental, tuition reimbursement), vacation and sick time, and a business casual environment. This is a fast-paced, hands-on, team-oriented environment where creativity, initiative, and innovation are highly rewarded.



ESSENTIAL RESPONSIBILITIES:

,•s Interprets medical contract language by using Pegasus and hard copy contracts.

,•s Performs adjustments on all IDX platforms by using IDX technical and claims processing expertise.

,•s Completes assigned projects/reports, i.e. duplicate reports, retro termination reports, etc.

,•s Processes basic provider refunds, return checks and other vendor related transactions.

,•s Processes basic stop payment and void requests.

,•s Answers queued telephone calls through the Coventry established Recovery line. Interfaces with

,•s customers by telephone and/or written correspondence.

,•s Researches customer information by effectively using the oeEssentials on-line resource library and

,•s customer service console.

,•s Assesses, investigates and resolves outstanding issues to achieve customer satisfaction. Uses a

systematic approach in solving problems through analysis and evaluation of alternate solutions.

,•s Assists Recovery Specialists with the resolution of open accounts payable items.

,•s Promotes a positive team environment; seeks out ways to continuously improve teaming.

,•s Understands the teamTMs performance against measured service operation goals. Accepts ownership for

,•s individual and team results. Identifies and initiates process improvements.

,•s Maintains quality goals and production.

,•s Performs other duties as required.



Basic Qualifications:

,•s High school diploma or equivalent.

,•s 1 " 2 years medical claims processing and adjustment experience or health care billing

,•s experience required.

,•s Effective keyboarding skills with a minimum typing requirement of 25 wpm.

Preferred Qualifications:

,•s Previous customer service experience preferred.



Other:

,•s Highly self-motivated and able to work well under pressure in a fast-paced environment.

,•s Excellent organizational aptitude and high attention to details.

,•s Effective verbal and written communication skills.

,•s Strong analytical and problem-solving skills.

,•s Ability to maintain production levels and quality goals.

,•s Strong organizational skills with ability to multi-task.

,•s Possess ability to maintain production levels and quality goals.

,•s Able to maintain regular and consistent attendance in accordance with company and departmental policies and procedures.





Please apply directly to http://jobs.coventryhealthcare.com and refer to Req# 1210777, Associate Recovery Specialist.



Coventry Health Care is an Affirmative Action/Equal Opportunity Employer, and we are committed to building a talented and diverse team.








Qualifications:

JOB SPECIFICATIONS

- High school degree or equivalent.
- Previous (1 to 2 years) medical claims processing and adjustment experience or health care billing experience required.
- Previous customer service experience preferred.
- Excellent organizational, interpersonal, and communication skills.
- Demonstrated keyboard skills; ability to navigate within a computer systems dependent environment without assistance; experience in a windows based computer environment.
- Displays a positive, confident attitude; highly self-motivated, flexible, and accountable.
- Responds positively to goal-setting and performance measurement.
- Strong analytical and problem solving skills. Results oriented.
- Independent decision making skills.
- Able to manage personal stress; can remain calm and controlled in stressful, unexpected situations.
- Able to maintain regular and consistent attendance in accordance with the company and departmental policies and procedures.


Coventry Health Care is an Affirmative Action/Equal Opportunity Employer, and we are committed to building a talented and diverse team.

Job: Administrative Support Workers
Primary Location: Cranberry Township, PA, US
Organization: 10750 - Service Center - Central Admin
Schedule: Full-time
Job Posting: 2012-10-29 00:00:00.0
Job ID: 1211777



Please refer to Job code 2239296A0 when responding to this ad.


For FASTEST PROCESSING of your resume, please visit http://www.jobcircle.com/classifieds/11376518.html?source=ng to apply online.


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you apply to this job using the URL above.
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