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Job Title:     Helpdesk Admin
Job Location:  PA: King of Prussia
Pay Rate:      Open
Job Length:    1-3 months (contract)
Start Date:    2012-08-28

Company Name:  TalentBurst
Contact:       Brian Gill
Phone:         508-628-7516
Fax:           508-628-7590

Description:   2-3 Month Contract Rate is $25.00 per hourMon - Fri 8 - 4 PM   Summary: Responsible for providing network planning, PC configuration, and/or development support for LANs and microcomputer environments. Essential Duties and Responsibilities: • Provides technical guidance and direction to users and troubleshoots problems. • Demonstrates an understanding of and anticipates clients current and future needs. • Performs miscellaneous technical and administrative tasks in support of the LAN or PC environment. • Updates all documents affected by change as directed (i.e., following specific instructions). • Maintains documentation for historical records (e.g., test cases and results; correspondence). • Submits documentation corrections to documentation department when errors are found. • Prepares memos to clients, management, programmers, and operations to keep them informed of issues (e.g., project status, outstanding issues, research findings, procedural changes, client requests). • Documents solutions to production problems. • Reviews documentation for validity and detects simple errors. • Prepares documentation according to appropriate writing style. • Performs other related duties as assigned. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Complexity of Work: Moderately routine; general policies applied. Some decision-making. Education: Bachelors degree from a four year college or university in a related field. Experience: 3-5 years experience supporting LAN hardware and/or software; or equivalent combination of education and experience.

Please refer to Job code 12-02213 when responding to this ad.

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